On Sunday 9/28/25 I bought a Motorola phone to replace my Samsung that I have had for a few years,…read moreand I had finally cracked the back of the phone. At AT&T in Eagle Pass, Texas I selected the Moto G Stylus phone since it also has expandable memory like my Samsung with a Micro SD memory card. I very much like expandable memory over Cloud storage. Salesman was named "Noe" and he indicated that he was aware of Micro SD cards and how they are used. He proceeded to do the setup on the new phone from my old phone and after 1-1/2 to 2 hours he indicated that it was done. When preparing to leave I pointed out the USB cable that he hadn't put in the box, so he opened the box and put it in. Late that afternoon at home I got the cable out so I could put a full charge on the phone, and I became aware that the SIM removal tool was no where to be found in the box, so Noe hadn't put that back in. I called the store and asked for Noe. The girl who answered said he was busy. I explained that the SIM tool was missing and her snarky response was that "since I left it at the store I should just find a little pin". No offer from her to be of any assistance, and I never left it at the store since I never touched it to begin with. Then an hour or so later after getting it fully charged, I was scrolling the menus, features, and settings while trying to familiarize with the new phone I see that there is already over 91 GB used up of the 128 GB of internal memory, AND NO MICRO SD CARD IN MY NEW PHONE. Sure enough I checked the old phone and, and the Micro SD card was still in it with a little over 58 GB of pictures and videos on it. That told me that Noe doesn't understand what expandable memory is for nor how to use it, and he just copied EVERYTHING to the internal memory of the new phone. I borrowed a SIM tool from a Neighbor so I could get the card out of my old phone. The SIM tool I should have had for it disappeared at one of the AT&T stores in Texarkana So Monday I drove in to Eagle Pass again (another 42 mile round trip) to see if I could get the AT&T store to sort this issue out and get it properly set up. Noe wasn't there so I explained all of this to another salesman and even tried to tell me that this phone doesn't use a Micro SD card and that it was a SIM. He got rather condescending trying to convince me of that fact. He even asked where it would even go, to which I replied "in the same tray that holds the SIM card". He finally looked and really looked crestfallen. He kept saying though that he didn't know what Noe did, even after I explained it to him 3 different times. AND NO OFFER TO STRAIGHTEN IT OUT. I did manage to get him to replace the SIM tool since I feel no obligation to supply those to AT&T sales staff. Then before leaving I asked to use the restroom and was told that they don't have a public restroom. He said they send AT&T customers to Starbucks Coffee Shop. Process that will you; a corporation valued at nearly 200 billion dollars with a huge global foot print, sending customers to Starbucks to pee. Tuesday I had a full day dealing with other stuff. But Wednesday I called the AT&T store and asked for Noe. I was informed that he wasn't there. I asked when he would be in , and was curtly informed that they don't know each other's schedule. Thursday I called again. It rang about 5 times and went to a message that said something to this effect: "the party you are trying to reach at ext. 124 is not available to take any calls". I never selected ext. 124 or any other extension. I left a message with my name and number and asked for a return call. About 36 hours later and no reply. So, it looks like they have decided to GHOST me instead of using this as a much need learning and training experience for their entire staff. Noe and the other guy clearly are not cognizant about the function of expandable memory, and the snarky rude girl needs some social skills. Chances are though that it's a management problem since training is lacking, snarky attitudes, and sending people to Starbucks to pee. I doubt if it's regular floor sales people creating that atmosphere. Lesson learned though, I'll be trying stores other than the one in Eagle Pass.

Broke my iPhone at Lubys across the street and ran to get a new one. Alberto helped me. He was…read moregreat! Friendly and helped me find the best phone for my replacement. I was on business and only in town for the night but he treated me like I was from his home town. Great customer service and I left with a great new phone. Thanks! Update: Alberto gave me the wrong phone. Now they won't exchange it. I'm having to pay $200 extra to get the right phone.

I traded in my iphone 12 for $1,000 off a new iphone 15. I went to store to pick up my new phone…read moreand handed over my iphone 12. ATT Corporate NEVER received my iphone 12 trade-in. THIS STORE STOLE MY PHONE AND RESOLD IT........I have filed a THEFT case with the Uvalde Police Dept. STAY AWAY FROM THIS STORE!!

This is what used to be the Cingular store when it first moved in. It's been AT&T for several years…read morenow. It's located in the strip mall next to Applebee's which is across from the big Wal Mart Super center. I bought my iPhone from here last year. The people who work in this place are great. They can solve just about any problem you have with your phone. The thing they do that's really cool for me is putting the screen protectors on my iPhone. They always get messed up when I try to put them on. These guys do it like pros. The best part is, they're always friendly and ready to help you, no matter how dumb your question might be.

Amazing quick response and fast service overall have used this service more than twice & 100% every…read moretime !

Very convenient and accommodating to my schedule. The repair was quick and price was right.read more

I normally don't leave reviews but this experience was horrible. I took my PlayStation 5 to be…read morerepaired here for a USB Port. After 2 weeks they said they couldn't repair the USB port and that I could come pick it up. Cool time wasted but it's alright at least I get my refund . BUT I then took it straight to another repair shop where they couldn't even begin to repair it because the previous shop did NOT reassemble it properly causing metal to melt throughout the system. The PlayStation is now a total loss and I didn't get a dime for it. PLEASE DO NOT GO HERE IF YOU OWN A GAME SYSTEM

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