After many glowing recommendations, I visited Boo's Pad today. I was a bit anxious about bringing in our rescue dog, Bella, for grooming, as she can be quite nervous, but Francesca immediately put both of us at ease. Just an hour later, Bella looked absolutely beautiful, exactly how I'd hoped and she was calm and happy. Fran even showed me some videos of Bella enjoying her groom! I'm delighted with the experience and wouldn't hesitate to recommend Boo's Pad. Thank you, Fran! read more

Extremely disappointed. Website states in the full groom package that they will give a full body cut to your requirement and shave paws and sanitary areas amongst other things. My only specifications were for them to thin out the hair on the back of his neck as he is long haired and it grows very thick and long there. As a long haired dog he mainly requires trimming on his chest, back of the neck, sanitary areas and shaving of the paws. My dog came away with a very wonky and uneven hair cut on his chest and bottom aswell as his paws were not shaved. My main concern is how the owner of the shop responded to my complaint. Very rude and unwilling to accept an opinion that differs from her own. She claims that they do not offer thinning hair out on the neck even though the website very clearly states they offer a full body cut to your requirements. I was offered a full refund for the groom when I spoke to her on the phone however she later emailed to say she will only return 50% of the money. The staff don't seem very experienced in dog grooming or customer service and I would recommend avoiding them. read more