For my most recent Disney trip, I found myself at Bay Lake Tower. I said I found myself here…read morebecause my booking was on relatively short notice so I grabbed whichever hotel I could find. I lucked out though as I'm a fan of the Contemporary and think it's one of Disney's better resorts on property. Since it's been over 10 years since my initial review (and my last stay), I figured an update was due. BLT opened in the mid-2000s, and is the Disney Vacation Club timeshare property attached to the Contemporary Resort. Because of these things, there are a lot of things to love about BLT. Being part of the Contemporary, you have access to all the resorts amenities: the shopping is some of the best at a Disney resort, and there are several dining options available. The California Grill, located on the 15th floor of the main resort, is one of my favorite restaurants on property. The location is also a huge plus. You're super close to the Magic Kingdom - so close that there is a walkway to get there. The hotel is on the monorail line, which you can take to get to Epcot or the other resorts on the monorail. BLT and the main resort also have observation decks which provide great views of the Magic Kingdom fireworks and the Electric Water Pageant. The room and theming in BLT spoke to me - the resort as a whole has a contemporary design; my room looked recently updated and kept very well. I was in a one-bedroom suite which contained a washer-dryer, full kitchen, a decent amount of storage, spacious living area, balcony, and (to my surprise) two bathrooms. The main detractor for me, despite my love of contemporary design, is the theming itself. I associate Disney resort with strong themes, and IMO the Contemporary and BLT have the weakest one. I also think the "lobby" area of BLT is poorly designed. I like the fact that the tower has its own check-in area, bell services, and porte-cochère, but the space is small with everything on top of each other. A good example was when I arrived - the cast members are standing in the middle of the space with tablets and no desk, leading to me standing there awkwardly with my bags. The bell services desk is too small, and they looked behind because there was a sea of luggage in front of it - not a good look. Lastly, these services are not 24/7, so if you're arriving during off hours you need to go to the main Contemporary lobby. Overall though, I enjoyed my most recent stay at BLT. Despite my criticisms, this is still one of the premier Disney resorts on property and one that I would stay at again.

I'm reading past reviews from my Yelp friends, did I have a different experience?…read more It's Christmas time and the Disney hotels are packed! Our last night, we couldn't book our last night stay at the Grand Floridian, we were waitlisted all the way down to the end so we spent our last night at Disney's Bay Lake Tower. Walking into the lobby, it felt small and did anyone tell them it's Christmas? They had a tree but with the small lobby, it made the entire checking in process seem less than underwhelming. When we took the elevator up to our room, the hall way felt futuristic. I almost had a Star Trek vibe as I walked into our space. Once inside, the room was very large and spacious. I love the fact the rooms have a nice deck to sit outside and take it all in. I had a nice 1/2 view of Bay Lake and the other half was a tennis court. I went to put my clothes in the closet and there was a safe in the middle. There was no room to hang clothes! I guess quality control missed this one when they remodeled the rooms. The pool area was also interesting. No Christmas decorations but more importantly, the gate access didn't work? Disney went from room cards to magic bands to bluetooth keys on your phone. Well the phone didnt allow me in. I see a lifeguard and I yell: Hey, can you let us in? He screams back: I can't leave my post sir! Brah, you're watching an EMPTY POOL! Someone did come over, its just dumb and not very magical. Wanna know something? Review is over, I will never come back to Disney's Bay Lake Tower.

It's older, more affordable, and like everything in the Mouse's World, there is a lot of walking…read morerequired. We had easy parking, mobile check-in, an attendant at our door within minutes of arrival, and everything is just fine. It's a good spot to launch to all of the parks. Bus service from the main entrance is always on time. The main dining area of kind of a sh!tshow at times and you can't be in a hurry there. Cocktails are prohibitively expensive and that's probably for the best. Disney knows Hospitality. They're the best! The landscaping and cleanliness can't be beat. I mentioned the buildings are old. They're updated, but you can tell they're past their best-by date. As always, the staff make everything perfect. Our kids loved the pools, we enjoyed the amenities from parking to laundry and water stations. We would totally come back.

Stayed here for a quickie get away and it was great. It's really a no frills hotel, but it's still…read moreabsolute perfection at the level it is for. The rooms are a decent size, clean, and well kept. There are two pools, and when we went it was not crazy crowded. I think this is the first time as an adult I stayed at a Disney property and it was a great idea. Big fan of doing that and I will prob stay at Disney properties more in the future. I didn't really interact with any of the employees at the hotel but those in my party who did all had nice things to say. I did interact with the bus drivers for the parks though and they were lovely.

This review applies pretty generally to all three All-Star Resorts…read more Yes, they can be slightly more expensive than some off-site hotels, but I'm willing to pay extra for the Disney experience. Even after leaving the parks, the magic continues back at the resort. The exteriors are themed around different Disney movies. For example, the All-Star Movies Resort has a section designed to look like Andy's bedroom from Toy Story. The rooms have subtle Disney details, and the televisions include Disney information channels. Each resort also has its own quick-service restaurant, pool bar, and themed pools. I do wish the pools had water slides or hot tubs, but if you primarily plan to visit the parks and use your room for sleeping or taking a break, that isn't a deal breaker. Pros Complimentary bus transportation to all the Disney parks. The bus stops aren't covered, so bring sunscreen and rain gear. The Cast Members consistently provide that special Disney charm. I've never had a bad interaction with one. The resorts are in a safe location. Some off-site hotels may be in less desirable areas, and you may not realize that until you arrive. The resorts are nicely themed and offer plenty of opportunities for fun photos. Although the pools aren't as heavily themed as those at some of the other Disney resorts, I think the main pool at All-Star Movies is the best of the three. Each resort has a quick-service restaurant and pool bar. During my stay, the quiet pools were open 24 hours. Cons Bus transportation is free for resort guests, but the wait times can be inconsistent. The posted estimates aren't always accurate, and you may end up waiting much longer than expected. If you're trying to make a dining reservation or get somewhere at a specific time, I recommend allowing at least an hour for transportation. The rooms are motel-style, with exterior entrances rather than interior hallways. The rooms can feel cramped. I stayed with just one other person and still found the space a little tight, so I can imagine a family of four feeling crowded. The beds were double beds during my stay. I've heard that some rooms may be receiving queen beds during refurbishment. The walls are fairly thin, so don't be surprised if you hear your neighbors--or their toilet flushing early in the morning. Overall I stay at Disney resorts because I enjoy having the magic follow me back after a long day in the parks. I also appreciate the safety, theming, and convenience. The All-Star Resorts are a great option if you mainly need a place to sleep, shower, or take an afternoon nap. If you plan to spend a significant amount of time at the resort itself, I would recommend staying at one of Disney's moderate

This was our first time staying at a Disney resort, and I genuinely do not understand the hype…read moreafter this experience. Our first room had multiple live bugs crawling around the room AND in the bed. We ended up at the front desk dealing with this when we should have been getting ready to enjoy our son's first Disney trip. We were then told we were being given a "one-time magical upgrade," which sounded great until we realized we had simply been moved to the exact same room type in another building. Moving us out of a room because there are bugs crawling in the bed is not an "upgrade". It is fixing an unacceptable room situation. Calling it a magical upgrade honestly made the whole interaction more frustrating. It would have been nice to have been able to speak to a manager about it but no one even attempted. We also requested a king bed in advance through the app and called about it before arriving. I completely understand that requests are not guaranteed, but we were traveling with a toddler who sleeps between us, so not receiving one made an already disappointing stay even more uncomfortable. The lack of amenities surprised us too. After getting back from the parks at night, we wanted to get ice cream and were told there was nothing available. When we asked the front desk where we could get some, their suggestion was literally, "You can go to McDonald's." We're staying at a Disney resort and the recommendation for a nighttime treat is to leave Disney property and go to McDonald's? We have honestly received better hospitality and had more amenities at Disney-area Wyndham and Hilton properties. I knew this was a Value resort and absolutely was not expecting luxury. I did expect a clean room, decent hospitality, and at least some of the "Disney magic" everyone talks about when staying on property. Thankfully, our son's first Disney trip was still incredibly fun because of our time in the parks, but the resort itself was a huge disappointment. After finally staying at a Disney resort for the first time, we left wondering what exactly we paid the Disney premium for. We would not stay here again.

Story Lake has multiple communities that are all gated and very secured. They all have resort style…read morepools and amenities and are very well kept. Story Lake is spread over a very large area as it has multiple communities. I could not find the Dog Park anywhere so I doubt they have one luckily shingle Creek regional Park is right next to it.

We are residents in the Reflections neighborhood and visit the Storey Lake Clubhouse pool often,…read moreespecially when our children are in town. Overall, we really enjoy the amenities, it's a great setup and something we value having so close to home. However, our most recent visit was disappointing. We were required to pay for our pass, and my husband ended up standing at the front desk for about 20 minutes because the staff member kept assisting other guests instead of completing his transaction. That was frustrating and could have been handled much more efficiently. More concerning is the lack of enforcement of safety guidelines. While some lifeguards at the slides are attentive and doing a great job, others appear distracted--on their phones or wearing headphones--and not ensuring the area is clear before the next person goes down. We've also seen ongoing issues, including children throwing rocks into the waters from the landscaping, spilling drinks in the pools, roughhousing, and tossing balls. On one occasion, a guest even had a dog in a float in the lazy river. Staff stated it was an emotional support animal, but regardless, this raises concerns about cleanliness and overall pool safety. We understand that many guests are on vacation and enjoying themselves, but for residents who pay a significant amount to access these amenities, there should be a higher level of consistency and professionalism from staff. With better supervision and enforcement of rules, this could be an even more enjoyable experience for everyone.

Stay away from this place. They lie to you to get you to sign the lease. After you sign the lease…read moreyou get hit with a separate charges from the office.

We really loved staying here and it was perfect for everything we wanted. Even with the weird…read morecustomer service at the end, I'm giving it a 4 stars, for all the positives and benefits! We love the set up of the villa especially with it being for 4 adults - Me, my hubby, my mom, and dad! We didn't have to be stuck in one hotel room. We had perfect space where we didn't have to be on top of each other. We had a downstairs open living room, dining area, small kitchen, and a bathroom with shower downstairs. The couch even has a bed in it if one needs it. Upstairs is two bedrooms and an adjoining bathroom with bath tub. One bedroom had two double beds and one bedroom has a king sized bed. The beds were very comfy, the sheets and comforter were cozy. Only thing was the pillows were very small. We had a view of the creek which was nice and nature-y! The pool was nice along with two small hot tubs which were not hot. They have a park and big grassy area for our dog to play. We were not able to walk the boardwalk and gazebo which looked really nice. At the end, customer service was weird because the person I called to extend my check out an hour didn't know we existed. He said it was because Booking.com and their system did not communicate. Also, I asked for two towels and they brought us two rolls of toilet paper. I was like What?! At least our receipt matched our quote from Booking.com. All in all, we loved our clean roomy villa and would recommend staying here.

Really wanting to stay on property for our 10th anniversary, we lucked out after finding what I…read morebelieve was a cancelled reservation at the right moment. The All-Star Sports Resort is the first resort in the All Star Resort area so you won't miss it. Checking in was very easy and if you can, I highly suggest you use the MDE app. We were able to check in the we before, add any room preferences, and add if we were celebrating anything. I added our anniversary and when we got to the room, the tv announced our arrival with a "Happy Anniversary" message with towels shaped like a Mickey. The rooms are the same on all 3 properties and were pretty quiet despite the number of people we saw in the pool on a Saturday evening. The rooms were very clean and fully stocked with our favorite Sea Salt bath products. We brought water but we also wanted a soda so we went to a machine, coke of course, and the bottles were $5.50. It is what it is. We also visited the food court and they have a wide variety of food options. My babe grabbed a chili-cheese foot long hot dog with fries where I just got a turkey and cheese sando. Food was really tasty. All in all, it was a pleasant stay.

Great selection of lunch items. We went with the bacon jam burger and chili cheese dog. Lines…read moremoved quickly and the seating area was clean and plenty of available table space.

UPDATE: Since leaving this my review, there are a handful of 'brand new user' 5-star reviews who…read morehave no history or background, I wonder if they are trying to average up their bad ratings since they got canned from Wyndham. You've been warned! TLDR; This hotel cancelled my reservation with no notice, despite me booking direct, having confirmation number, receiving confirmation email, and entering credit card info (see photo). On 2/16/26 I arrived to check in with a confirmation number for a reservation I made four months in advance. I made the reservation directly on the company website (and not a third-party discount site). At check in, I was told by the woman at the front desk that "the manager canceled it" and that the property is no longer associated with Wyndham, so "I needed to contact Wyndham". I received no advance notice of any cancellation from Mai Hana or Wyndham. Then she claimed there was no credit card on file, and that was the reason it was cancelled. I provided a credit card at booking, and even if there had been an issue, they had my phone number and email address and never contacted me to request anything or warn me the reservation was being canceled. I only learned of the cancellation when I showed up to check in. Because it was a high demand convention week, it took about three hours to find replacement lodging, no hotels were available anywhere, and because it was late at night, many did not answer. The only option I could find was about a one hour Uber ride away (40 miles), cost roughly three times my original booking, and led to about $250 in additional travel expenses. I did not sleep that first night because I was dealing with this late at night, which negatively impacted the entire trip. The front desk employee was rude and unprofessional and made it clear she was not going to help beyond repeating that it was the manager's decision. She would not escalate to someone who could fix it, would not provide a written explanation, and offered no meaningful assistance finding alternatives. Management never contacted me afterward to address it. The photos online also did not match what the property looked like in person. I would avoid this property because there is a real risk your reservation will not be honored, and you may only find out when you arrive. I will also be filing a complaint with the appropriate Florida consumer protection agencies so there is a record of how this was handled [update, filed March 2026].

Listen, do not stay at this location. At first I thought it was a good spot, but my hotel room…read moresmells moldy, and the worst part of it all is that they stole my jewelry before I went to see what I took it off and I usually put it in my luggage, but was in a rush and left it right on the desk Next to my makeup bag, and when I came back, it was gone. I go to the Manager and she said there's nothing We can do about it and can't give you any names of who is working or anything. You can just call the police yourself and make a report so I asked if there's any accommodations anything they can do for me I want my money back. She said absolutely nothing and then I still had another day in the room and she deactivate my room card so we couldn't stay there but oh hold up I meant to mention a few times the cleaning lady while we were asleep open my door and must've thought we was gone how weird something is very shady about this place. They don't care and I would be very careful if you choose to stay here I will never again and I've stayed at multiple places in Orlando and never had no type of issues. I work very hard for my things and I'm a single mom of five and try to give them a nice vacation and it's very sad that they really stole my jewelry! Only good thing I can say is that it's across from icon Park

We enjoyed our stay and found the site to be comfortable and convenient to the resort…read more We watched the fireworks show at the Magic Kingdom from the balcony of our room and thought it was a great spot to enjoy them from there! The room was well accommodated and the bedding allowed for up to 5 folks in the room - there were two pulldown beds and one full size bed in the room.

Spent a week in a duo studio at this amazing resort. It was my first time staying at the tower and…read moreI really enjoyed the experience. The pros: one of the best theming out of any Disney resort, island vibes, transportation on the monorail loop makes it easy to go to Magic Kingdom and Epcot, food options on property, safe and very clean. Seeing the fireworks from the pool at night is magical The cons: Price point is higher than most Disney resorts, food options at the tower not as good as walking to ceremonial lobby house. Overall great experience and can't wait to go again