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Bond Market

4.8 (4 reviews)

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Raley's

Raley's

3.6(235 reviews)
4.3 mi
•$$

Always find great deals with the app. Plus the added bonus of the something extra bucks - got $5…read moreoff a $25 purchase.

I am writing this negative review because of how unreasonable my experience was. Additionally, it…read morewas the second time the price of an item was mislabeled or misrepresented at this store, and the second time staff was rude about it. I stopped by the store this afternoon to get a few items. There was a shopping cart with various items in it, like mugs, s'more sticks, etc., and the shopping cart was labeled "75% off" for members. In the cart was also several small fruit cutting boards. I liked them, so I took three. There was no price label on any board. When I got to the register, I asked the cashier, Rachel, for a price check. The price came up as $14.99 each, no discount. I said I did not want them for that price, and that they were in the basket that said "75% off." Rachel responded that I was the third person that day to have them put back because the discount was not being applied. I told her that I really didn't want to put them back, and I think something needed to be fixed because they were being advertised as 75% off. Rachel asked if I'd like to speak to a manager and I said yes. She called the manager, Jason, over to help. He scanned the items again and confirmed that the discount was not being applied. He then offered to give me all three for $14.99. I said "Well no, because that would only be 66% off." Jason then looked at me incredulously and said "Wooooowwwww" as if he felt I was being unreasonable. Jason then rang the cutting boards up at $3.99 each (which is still not 75% off, but I didn't feel like pointing it out and being subjected to more attitude). Jason left and Rachel finished the transaction. Rachel then went on an on about how because Jason "did that for[me]" I could not return the cutting boards. I responded that I was not going to try to return the cutting boards, I obviously want them. She said "well someone might try and return them for $14.99 each!" and said it would reflect negatively on her because it was her register. I said to her again "I'm not going to return them," and she responded "there are cameras all around anyway." What was that supposed to mean?! I started to leave the store but the more I thought about it, the more upset I was with the experience. I turned around to ask Rachel what Jason's name was, because I didn't catch it during the first interaction. She told me his name and I said "thank you" but as I was walking away Rachel AGAIN said "You can't return them!" I did call Raley's corporate to tell them about it, and they focused mostly on the items not accurately reflecting the advertised discount. I reiterated that the main problem for me was the employees acting like I was being unreasonable for requesting the advertised discount. I'll probably continue to shop here because it is the most convenient grocery store near me, but I do feel like the staff needs a refresh on consumer protection laws and how to interact with customers who are simply expecting the advertised price or discount of an item.

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Raley's - Kitchen knives sharpen

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Bond Market - beer_and_wine - Updated October 2026

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