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    Bond Connection

    5.0 (1 review)
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    7 years ago

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    ELK Insurance Services - Over 30 years in business!

    ELK Insurance Services

    (23 reviews)

    I can't say enough great things about Eric Kotowitz! We were in a very dire situation with a…read morefamily member having just been diagnosed with skin cancer and needing immediate care and health insurance and Eric made everything happen in less than 24 hours! Eric promptly answered EVERY email and promptly responded to EVERY phone call in order to walk us through the steps of the Covered California process. With Eric's clear instructions and guidance along with providing us great rates and, most importantly, being extremely generous with his time and patience, everything is in place and treatment can begin! We also had a situation where we needed an Aetna Medicare plan set up right away to help an elderly family member and Eric was once again a rockstar and took care of everything in less than 24 hours so we could proceed with the appropriate care options. We are fortunate to have Eric as our health insurance provider for our business as well! He is always available and prompt and concise with his responses so we can more forward in a timely manner which is vital in our business environment. We cannot express our gratitude enough for Eric going above and beyond to take care of us in every situation from business to personal and health insurance to Covered California to Medicare...Eric is your number one choice to get all of your needs met in a very efficient, timely manner!!

    Can't imagine what all the great reviews are about. My interaction with Eric was very straight…read moreforward, matter of fact. Shopping around for home insurance he didn't come across as someone that cared too much about helping me.

    Fadaie Insurance Services - The Fadaie Family.

    Fadaie Insurance Services

    (40 reviews)

    I had a good experience with Fadaie Insurance Services…read more We recently got a notice from our previous home insurance carrier that they would not be renewing our policy. As many people are aware, home insurance rates have gone up exponentially throughout California due to wildfires and companies are leaving the state. We needed a new policy quickly. After contacting a few agents/brokers in the area, I decided that Fadaie was the way to go. John Mehr is the agent that I worked with; he has been very helpful. Not only did John follow up via phone and text, he provided competitive quotes in short time. John is thorough and committed to servicing his customers with detailed explanations of the policies, as well as the pros/cons of each option. He has a friendly manner and does not pressure his customers to secure business. Thanks for the help with our home policy, John. We are glad to work with you for our insurance needs!

    I have been a customer of Fadaie Insurance for the past 5 years. I had always received good…read morecustomer service and had no issues until now. I had requested a quote for insurance and after two weeks of miscommunication, calls not returned and contact by a number of representatives, the only quote that I received was one that was higher than what I was already paying for. One advisor stated that he would continue to look for me, but I heard nothing back until I received a message from the owner, Kash Fadaie, who I'd had no involvement with until now. He asked whether we were prepared to move forward with a new quote that I never received Due to my frustration, I told him that in this experience, "the right hand didn't know what the left was doing." Multiple reps contacted me not knowing that the other was already servicing my request and requesting information already submitted. My complaint was legitimate and without aggression, yet Mr. Fadaie promptly responded in the most sarcastic, nonsensical and unprofessional manner. Not only was he defensive, but he lectured me in a very condescending way. Let me share his words and judge for yourself if this is the type of person you want to give your business to. Verbatim: Thanks for venting! Sorry to let you down. Not sure what you mean? I must to expand my agency, I will not prevent from new agents who want to succeed in the insurance business from their delegations. Yes regarding your left hand vs right hand, humans make mistakes; if you want to work with AI, be my guest - not my cup of tea. With humans, we afford each other grace, compassion and flexibility. Yes, we provide excellent customer service, not perfect, but we aim to evolve and we have a commitment to evolve our practice. From what I see, @(redacted) and (redacted)g did their very best to help you, and that is good enough for me. Wish you the best friend

    Bond Connection - insurance - Updated May 2026

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