I love coming to this branch! The minute I walk in they greet me by my name before I can even put…read moremy card in. I love that level of customer service. They have always been extremely helpful and friendly. This is by far the best Chase Bank branch due to their exceptional customer service. They are quick, efficient, and go above and beyond.

Just had a disappointing experience at the Golden Branch. I just opened a store in Golden and…read moreneeded $1s. I came in and the teller told me " If you don't have an account they don't do that ." I'm ok with no. I'm not ok with a curt annoyed response. I live and die by my employees customer service so it really bothers me when I'm treated as a liability and not a possible asset. What a great opportunity for that teller to nicely explain the policy and then call a manager over to say hey we would love to work with your business and get you the change you need because we're so close. Opportunity missed and then how many people will I tell this story to. Create a culture where people feel cared about and the business will come to you.

This morning I was waiting in my car outside Wells Fargo Bank until it's open at 9…read moreOne of the bankers took her phone and took a picture or a video of me and my car as if I was threat to WF . I find it disrespectful to me and my long relationship with WFB as a client for many many years. Shame ‼

Their website says 2.99% interest for a loan but they told me it went up to 3.49 the day before it…read morejust wasn't updated... After I got a approved for a loan and went to use the loan the dealership said the bank told them the interest rate was 5.64%. It went from 2.99 to 3.49 to 5.64. They refuse to give me my approval letter in the beginning and wrote me up one manually and posted it on a cover letter to make me think my interest rate was going to be 3.49 and waited till I was ready to commit to a vehicle just to find out my interest rate was 2.15% more than what they told me. No wonder why they didn't want me to get my hands on the original document. They said Gmail wasn't delivering their emails so I asked them to mail me it to my P.O. Box and two weeks later, nothing...

So far so good this place is great. I can't say enough good things about this place so I will leave…read moreit to your imagination.

I have been a US Bank customer in one form or fashion for over 30 years, starting with a bank that…read morewas acquired by US Bank. The Golden branch is by far my favorite branch. The people that work there are incredibly helpful and personable. In a day and age where "personal" banking is not really personal at all, this branch is the exception.

US Bank cashed $8500 of fraudulent checks against my account, overdrawing it by $5000. The…read moresignatures are clearly not mine. I caught the fraud within 30 days. I reported it the instant I was aware of the theft. The checks were stolen out of a closed compartment from my locked car. They say I was negligent, and that's why my claim was denied. I have been a US Bank customer for about 15 years. I've loved US Bank: very friendly, good accounts, until I had the opportunity to interact with their Fraud Department. Worst ever! If you ever get your checks stolen, don't expect anything from US Bank. Here are some of the things they've told me: 1) Keeping checks in your bedroom is negligent. If someone breaks into your bedroom and steals them, you're liable. 2) Keeping checks in your purse is negligent. 3) Keeping checks on a counter in your house is negligent. 4) Keeping checks anywhere except a locked safe in your house is negligent. Of course, nobody outside the fraud department knows these policies (and they aren't written anywhere). I've asked a bunch of US Bank bankers (including some branch managers, and one assistant VP), and they all seem to think keeping checks in your car is fine; in fact some of them do. The Golden Branch Manager said she would have the claim escalated, claimed she did (it was of course denied), and then when I talked to the Fraud Department again, they told me it was never escalated. I guess the frontline staff isn't as nice as I thought either. So $8500 in debt now, I don't like US Bank as much. I wish they'd be as nice when you need them to be as when you're giving them your money.

If you like robocalls trying to sell you insurance, then open an account at On Tap Credit Union…read more I've been with this credit union for over two decades but I'm working on leaving. Here's the reason: They are sending robocalls to their members, trying to get us to buy insurance and other products. Frankly, I expected more from them. They should treat mypersonal information with far more respect. Attempting to monetize me by sending me robocalls is an insult. I called several people and eventually got the VP of marketing, only to be told that it's okay, I never opted out, and other excuses. When companies do that, it means they're either ethically challenged or they are getting desperate. I don't know which it is, but either way, this is not a company I wish to do business with. Just know that your phone will ring with recordings asking you to buy things. If you like that, then open an account.

Very unprofessional. Limit hours including not opening until 10 am on Wednesdays. BOD needs a…read moreleadership change imo. Serious lack of leadership from the top down.

Nothing but problems between depositing checks, answering phone calls and using their debit card…read more We are done. Switching banks. Avoid.

This was my branch bank through all of college. Fortunately, chase has done a great job with me so…read moreI rarely need to come in! I've opened an account here, come in to clarify charges, and have made large deposits. You can also put in a request to withdraw money in a foreign currency. While he exchange rate isn't stellar,it gets it done when you're restricted by a lack of vehicle and has a more favorable exchange rate than the airport!

Horrible Customer Service every time I've been in this location canceling my account because of…read morethis place

CUR I don't normally…read morewrite reviews but I need to give kudos to my credit union, Credit Union of the Rockies - Golden, Colorado. I joined about 40 years ago and have never had anything but exceptional experiences. I've had multiple car loans, co-signed for loans and a HELOC. Each of these, my expectations were met and beyond. I also want to mention I had made a friend with Beth, who worked the switch board and during a time of upheaval and choas in my life, she could almost always handle my issue herself. She's since retired, but I'm sure passed the torch of excellent customer service. I have moved to California part-time and still can count on my credit Union. I reached out awhile back regarding a lease buyout and immediately was contacted by Pheboe Waters. After a few questions she had to let me know she was unable to help me but.... she explained why and exhibited abundant patience until I understood. I felt very confident in her and just recently reached out directly to her to see what it would take, or if it was possible to secure a personal loan. Again, I was contacted immediately. I want everyone to know my account was funded the same day I made the inquiry. Phoebe was on top of it at every step. No back and forth playing phone tag or forgotten questions. Done deal. Phoebe is a gem and knows her job, I would take care of her. I couldn't be more happy and comfortable knowing this institution really does care.

I go to this credit union in Granby. I think the customer service is above and beyond and the…read morestaff are friendly.

AMAZING!! Lisa's team did a fantastic job troubleshooting and correcting several errors my…read more'International Bank' made on a wire transfer. Tina stayed late ensuring "her member" was taken care of. PROFESSIONAL AND PERSONAL CARE YOU CAN RELY ON! I can't recommend them highly enough. Thank you! Margie

I had the pleasure of dealing with Brianna yesterday. She contacted our office regarding payment…read moreon a homeowners account, when I made her aware we were already working with Tyler regarding this and was provided other information from Tyler previously in the month, and asked her to follow up with Tyler, she explained that it was unnecessary for her to do that and out of line for me to ask. I proceeded to tell her we were already given incorrect information and to verify with him. There was already an extension placed on the account due to this and would like her to verify she was unwilling and refused to verify with him.

The interior of this bank is unique because it has that old wild west feel and look to it with the…read morerod iron bars by the teller windows fitting that frontier town theme that is the city of Golden. The service here was fast and the teller was friendly and it has all the modern amenities that all other banks have. Many pictures on the walls depict the city of Golden in its Gold mining days. Great and convenient location in the heart of downtown.

Convenient ATM right outside when the bank closes. A Key Bank in Golden makes life a little easier…read morewhen you go up there and need a bank. Older ATM (get your own envelope from the stack) which I like because you can prepare your deposit prior to using the ATM. Cheers.