Made appointment today with the family. The guy did his business infront of the entrance door we're all standing there blocking the way. Just read the prices Very unprofessional. Its a turn off first impression. We threw the papers right away. read more

DO NOT GO WITH THIS SERVICE no respect in keeping the family together and does not work well with the family didnt respect anything i asked for and when trying to talk to the director got loud and aggressive with me and my family at that moment your working for us because were paying you to do the service we asked you to do not leave everyone and not follow directions half my family couldnt make it to out loved ones funeral in time because they were lost and left behind. read more

I was disappointed in the communication from the Boice Funeral Home. I had trusted what they told us they would provide. I suppose it was because we needed minimal services, just a simple cremation and transport to cemetery instead of a family that needs help with a chapel service and visitation etc, so weren't worth their best efforts. First we had trouble with the Obit for their site. Instead of sending us a draft for review first as promised, it was posted with errors. Took a few tries of calling and email to get that corrected and changed over to one I wrote myself. Then second, we were told we would be notified when they received the permit to proceed with the cremation before it was actually done so we could then continue making cemetery arrangements. Instead we eventually called to see what the delay must have been for getting that permit, only to find out the cremation had already been completed, and the ashes and the death certificates were on site waiting for us to pick up, we just hadn't been notified. Now instead of being able to have our loved one's ashes directly transported to the cemetery, i need to store them myself until the arrangements at the cemetery can be finalized. This is a difficult enough time without having the mortuary not follow through. read more

They were very kind and helpful. They made the process as easy as it could be given the circumstances.

We were able to speak to someone there who was very helpful and answered our questions .

My family first used this funeral home in 2008 when my grandmother passed. While I was not too involved in the planning, her services were very nice with no complaints from the family. In December 2021 we again reached out to them for my grandfather's services...I was there every step of the way. Impeccable services. Everyone involved at Boice was so very helpful, personable, nice & empathetic. I can not thank them enough. Thank you Boice-- Family of Johnnie Lafayette read more

Leaving a family behind at the service and taking off before they were in the cars us beyond reprehensible. Then berating a family member for rounding everyone together and catching up to the hearse is beyond the pail. Shame Shame Shame on you. read more

If I could give 0 stars for this business I would. We lost our loved one a few days ago and began the process of grieving & planning yesterday. Also, side note. I am a nurse who has worked with many families going through the bereavement process and therefore very disappointed in this funeral home. As the family members of our loved one, we began the process of reaching out to the funeral home to figure out "what to do next." Over the course of two days we met with this funeral home. Day #1 we arrived and had a discussion with the receptionist about cremation for our loved one. We had a brief discussion and touched base on what to do next. Day #2 We called this Funeral Home (in the morning) with some preliminary questions BEFORE we came in and made a loose appointment for 12:30. When we arrived at 12:30 we were greeted with an extremely snotty attitude and were told we "had not made a proper appointment." (Mind you, we just LOST a LOVED one, we had MET this receptionist the day before for preliminary Information, and made contact 2 times prior to the 12:30 appointment. The receptionist continued telling us over and over that "we did NOT have an appointment" and used RUDE , HOSTILE, NON-EMPATHETIC UNDERSTANDING when explaining that we were in the wrong. When working with loved ones working through grief & the bereavement process one would think a funeral home would be #1 Understanding and #2 keep better track of Their clients and appointments #3 be much more understanding and helpful through the hardest process of someone's life. Long story short, I would NOT recommend this Funeral Home. read more

To Mr James...No need to speak further with me or anyone else in our family. Neptune has stepped in to do the work your employee didn't do. We are in an emotional state for our beloved is still in the BASEMENT, where Kevin left her. You know your employees so I don't need to tell you anything about him. Neptune waived a fee if it is to be put upon us regarding the coroner.They felt that bad for my siblings and me. Still waiting for refund for services NOT rendered. Enough said. read more

We recently used Boice for service for the passing of my father. Lyndell and Wendy helped us and did a great job. They were compassionate and easy to work with. read more

After reading the only other review here for Boice, I had to step in and say a few words. Death and funerals usually are not fun topics, nor do most people write about their funeral experiences, buy, hey, everything is open to the critics, so why not. I have a family member who operates Boice, so I am slightly prejudiced. This simple funeral home in Clovis handles lots of funerals, and all the the ones I have attended have gone smoothly. I have also seen their services of "celebrity" deaths broadcast on TV news, and all seems to again go smoothly. Funeral services and those chosen to speak at a funeral are all decided by the survivors of the deceased. Often times, the deceased as made prior arrangements for their service so that loved ones do not have to make snap decisions while mourning the person's passing. Boice provides preneed service. read more

Our family has used Boice three different times over the past 30 years. Our first experience was with the unexpected death of my six year old son. The entire staff at Boice was professional, dignified and caring throughout the whole visitation, service and burial. We held the service at the chapel at Boice and it was a beautiful service. Although attendance was standing room only, Boice handled it with ease. As we were pleased with Boice in 1986, when my father passed away in 2011, our natural choice was Boice. Again, the entire experience was performed beautifully. This time we held the service at our church in central Fresno. Boice handled all of the transfers of flowers and accompanying items without a hitch. They provided staff to assist in all ways at the church and were extremely attentive to the wishes of the family, going over and beyond the call of duty to be sure to inquire as to the wishes of all family members in ample time to carry out the orders without a hitch. Just this past 2015, another family member went to join the others with our Lord in Heaven. This time it was my mother. Once again, as with my dad, the visitation was at Boice, the service was at the church in central Fresno and the burial - as with my dad and son - was held at Clovis Memorial District. It seemed to me most impossible that the Boice Staff could make it in ample time from one venue to the other, carrying out all necessary duties without any glitches along the way. I'd further like to add that Boice prepared the bodies for the visitation. All three looked beautifully at rest and very like our loved ones when they were alive. Boice did a wonderful job and there were no complaints from any of the family or other loved ones in this regard. I don't know why there are so many less than glowing reports about Boice here on Yelp. Maybe because those people might still be going through the grieving process. It's hard for me to know. I must say that having utilized Boice and experiencing their high level of service to all involved, I don't know how anybody could have less than high regard for Boice. Rest assured that you will be tended to in the most professional, loving, caring and efficient way possible should you utilize their services. You can tell them that I said so. Thanks for listening. read more

My family and I chose Boice Funeral Home for my father-in-law's funeral services. When we met with Boice, as a part of the questions they ask, the funeral worker, Lindell, learned my occupation and my employer. His whole behavior changed from friendly and helpful to rude and condescending. He said he "hated" my employer and "was surprised I would actually admit" to working there. Instead of keeping his personal feelings to himself, I was put in a position of defending myself. Instead of my husband being allowed to mourn his father and plan his funeral services, he was put in a position to defend his wife. Even our pastor, who was at that meeting, found Lindell's behavior to be rude and inappropriate. I had to ask Lindell to stop speaking ill about my employer and ask him to let us get back to the matter at hand three times during our meeting. My father-in-law had died the day before. Instead of being comforted, I felt harassed. We were not given a written estimate for costs and had to return to get that so we could arrange finances. Moments after the funeral was over, Boice staff cornered my mother-in-law to have her sign papers. Guests were waiting to talk to her, but Boice didn't even allow her that moment to speak to family and friends, instead asking her to sign documents saying their part was finished. Additionally, the death certificates we paid for contained spelling errors. We asked for new ones which were delayed twice. The service was incredibly expensive and unprofessional from start to finish. read more

JD and her associates worked tirelessly with our family and gave my mom a beautiful and dignified 2-day funeral and visitation in October of 2018. We are Buddhists and they worked with the local Vietnamese Buddhist monks and our family for smooth and seamless transitioning. We catered food from La Boulangerie on both days and rented their white table cloths, tables and chairs. The gentlemen there were extremely courteous, professional and respectful. They helped us set up the buffet lunches in their garden area and made sure we didn't run out of hot coffee and bottled water. The facility was kept immaculate and be sure to ask to park your cars in front and curbside for those who cannot walk far. Our family were very happy with the way the funeral and memorial turned out at Boice. We had over 20 flower stands and they helped us transport them to the cemetery nearby. Thank you JD and associates for helping our family with a dignify and beautiful service for our mom. BTW, they did a great job with my mom for the open casket ceremony. read more

When you're at your most vulnerable, you shouldn't have to deal with someone who is heartless, rude and threatening. If I were just rating the front desk staff and Kevin, I'd have a better opinion. But Lyndel who apparently is in charge there, came into the small room where 5 of us were viewing our loved one; He burst in loudly and told us we could only have 1 person at a time because of the social distancing mandate. He kept quoting "the mandate this and the mandate that" I explained all 5 of us had been sheltering in place together and hadn't gone elsewhere and we weren't going to leave my mother in law in there alone. That's when he threatened to call Clovis PD on us. Right there in front of the casket. We didn't back down and PD never showed up. But Lyndel burst in again, his mannerisms are so abrupt and aggressive. This time it was a form that needed signing. Our family understands that this is a time that is unprecedented because of Covid-19, but Boice did not handle it well at all. I will never use their services again. read more

My husband and I chose Boice based on the good reviews here on Google and the convenience of their location. We had a unique situation of burying our stillborn son after a traumatic hospital experience. I leave this review for any other parents facing similar a situation. There is no way to be prepared to bury a child. The man we met with initially warned us it could take a bit longer than expected to get everything needed from the hospital to file paperwork with the county. But what happened showed a lack of concern in Boice's dealings with us and the hospital to get the proper paperwork signed. The man we worked with at Boice did not keep us up to date on the status as promised. We ended up having to find the doctor ourselves to get the paperwork signed. We feel like the level of service we received was not as good as others have mentioned because we were such a small dollar project. When it should have been opposite, to get everything squared away quickly. It took 3 weeks from our initial appointment for everything to be settled and the funeral scheduled.Those 3 weeks there was so much lack of communication, we though it would take even longer to schedule a funeral. There were many things Boice could have done to make this process easier on us and smoother. I hope they will do better next time should other grieving parents chose to go through them. read more

Attended a memorial service this week at Boice. There were many people in attendance which meant that the crowd did have to filter towards the small back room and outside. There was an older gentlemen who worked for the funeral home who had no problem showing his frustration at the big crowd. In addition the sound system was not great and this man actually chastised the sister of the deceased gentlemen by telling her to "speak into the microphone, that's why no one can hear! The volume is on as high as it can go". He continued his rant through the entrance of the funeral home and I repeatedly heard him voicing his frustration to the people in the back of home and outside. I was completely shocked. The other staff members were friendly and that is the only reason I am not giving a one star rating. read more

We didn't use Boice for my parents' funeral services, but I did call upon them to help me convert their Arizona burial permits to California permits. They went out of their way to make it happen. I thought it was something they did at their office, but no, the form, payment and old permits have to be taken downtown to the Fresno County Department of Health. I expected they would provide the form to me and give some directions on where to take it. Instead, they took the forms down and converted the permits for me AND took them directory to the Clovis Cemetery. It was fabulous service, especially given that all of the cremation services were done by an out-of-state funeral home. It was a thoughtful act at a stressful time that took one thing off my plate. Just based on that I would recommend them to anyone. read more

We had an unusual experience with Boice Funeral Home. When I told the funeral director I would be ordering a Costco casket, he asked if my mother wore a signature fragrance. "Yes, why?" He went on to say that the Costco caskets gave off a certain chemical scent and he would spray her signature fragrance in the casket! I instructed him to air it out and I would loan him a fan if he needed one. Yes, I reported this to the manager. Death Certificates remained unmailed until a second phone call. read more

A day before my mother passed, my father and I decided to go to Boice for planning. Before going, I had received a call; the employee did not address who they were or where they were from at all, but asked questions about my mother, such as DOB, age, etc. I had to stop them and ask who I was even talking to because I had no clue whatsoever; it seemed unprofessional, but I thought that they just had a lot to do and forgot. We had an appointment later that day, so we drove over. At first, things went okay. The arrangements we wanted were very simplistic and straightforward; the employee said they understood completely, but then continued to offer us things that we had no interest in at all, even after stating again that we did not want anything else. After that, the employee went to their computer to input information. Honestly, it seemed as if this employee had no experience at all with a computer and/or the software they were using. They asked us for our home address at least 7 different times, so I offered to write it down, but they refused and said they would remember it, but then asked us again several times. Not only that, but they asked what our names and emails were several times, as if they hadn't saved the information and needed to start over, even though we were sure that they only needed to input it no more than 1-2 times. The general information took at least an hour to input, even though it shouldn't have taken more than maybe 5-10 minutes. After that, the employee was creating the trust form, but accidentally wrote it as if it were for my father and signed by my father, instead of written for my mother and signed by my father. The employee called in their boss 3 different times asking for help; the boss eventually became so frustrated with them that they walked out of their office. The employee then went out of their office to ask them to sign something, but came back telling us that they did not know where their boss went and said they had left the building, and then started COMPLAINING TO US about how their boss was mad at them and how frustrating the computer was being. By that time, 2 hours had passed. The employee then called one of the old employees for help; they kept saying that they did not know how to do the forms because they were not taught how to use the software and were asking them to help guide them through it; oftentimes, the employee got very frustrated with who they were talking to, but then kept telling the person that "we were very nice people", as if they were afraid that we would walk out on them. By that time, we were so frustrated and had another appointment somewhere else to go to within half an hour, so we asked if it would take much longer, and they told us that they didn't know because they were waiting for their boss to return. I was so upset with the service that I had to walk out of the office. Eventually, almost 3 hours had passed and we had to go; the employee then told us to just leave our checking account number with them and they would put it together for us; we didn't even know what the final amount was going to be, so we refused and said we would return in the morning after it was all put together. As we left the office, we noticed their boss sitting in the other room, as if they hadn't left the place like the worker had told us. The boss also was very rude with us; they made light of the situation many times and laughed as if something was funny, and before exiting the employee's office, they told the worker, "You're good now, right?", and the worker said, "I might need help with this part...", but before they could even finish their sentence, the boss raced out of the room and slammed the door. After thinking things over, we decided we did not want their service any longer. An hour after our appointment ended, we received a call from the employee, who told us they got the amounts all figured out. We said that we were sorry and did not want their service any longer, but they said, "I can save you a lot of money!" as if they didn't even hear what we had said. We are disappointed by their service, staff, and manners. Not only did it seem that the workers there had no clue or training at all, but it felt like a waste of our time. We went somewhere else the next day to plan everything, and it took no longer than 25 minutes, whereas it took almost 3 hours here, and STILL was not complete. We were very disappointed because we had always heard good things about Boice, but we ended up having a horrible experience. Not only was it frustrating, but it wasted time that we could have spent with my mother, who ended up passing the very next day. The staff is unprofessional and absolutely ridiculous; we already had enough stress with my mother dying, and this just made everything worse. We hope that nobody else has to go through a frustrating experience like this. read more

Boice Funeral Home has been used by my family for years. Both of my parents made their funeral arrangements in advance, in the 1980's, with Boice. I can't even begin to tell you how helpful this was for our family. My parents wishes were carried out to their exact specifications. Thank you again Boice, for the wonderful memorial service for my mom on Saturday. And for my fathers, done years earlier. You were all so kind and helpful. read more

My father past away about a month ago now, I am the youngest of the whole family and because he resided with me I got the job of doing everything. I had no idea when the officer at my house asked where I wanted him taken, upon a quick google My family found voice. The people who came to take him were very nice and respectful as I didn't want to be in my home when they removed him from upstairs. They prayed with the family after the body was brought down and were very patient till I said I was ready for him to go. Lindell was very patient with me the following days and helped me navigate through the planning and other process. They never pressured me for money upfront In fact they wanted me to wait as long as I could to pay and I was pressuring them to take the payment. My father was cremated and returned within ten days to me death certificates still weren't there yet but followed a day later. I am truly very happy with my choice in boice! The only thing I would recommend would be don't show the family cremation boxes, it plays on their emotions and truly still hunts me for choosing what he wanted which was a basic box. Thank you otherwise to everyone at boice funeral home you made a young girls pain a little less painful. Rest In Peace daddy! "You can let go now daddy" read more