Only thing done right the fast response to hospice when my father-in-law passing…read more
My father-in-law, requested in his paid Neptune plan to honor his Military Combat Vietnam Service by an American flag draped over him, they did before he left his room. covered by flag out to the transport. Neptune did only that one act right.
Rest of service Neptune gave was absolutely disrespectful & inexcusable it's no way to treat the dead & their family, to operate a cremation service business.
My Father-In-Law's body was left in a freezer for almost 2 Months. Him, his Family were all treated with such disrespect. Neptune added to all our grief, daily stress, & caused a lot of suffering.
He passed in January, Neptune didn't cremate him till March. Almost TWO MONTHS, that poor Man, laid in the freezer, instead of put to rest, cremated as he planned & paid for with his small SS salary to Neptune.
WHY ? The female employee lost or, the b-story my spouse was finally fed, after calling many times to find out what was wrong, she said I left some items off the paperwork
He felt lied to by her and treated with disrespect, his father, him & rest of kids, siblings, suffered caused by Neptune.
For almost 2 Months, not a Neptune staffer called to tell us, that her paperwork for cremation was incomplete. She added to Pain & caused caused Suffering.
His funeral was in limbo, she piled on more grief and said your Father can't be cremated till, (same incompetent), female employee returns from her 2 WEEKS VACATION. His poor father had to lay for TWO MORE WEEKS in a FREEZER, on top of laying in there way past expectation of being put to rest.
same female employee, who treated a Man's end of life, his body, his family who was grieving and his wish for a quick cremation. His vital cremation paperwork she treated like garbage, is going on her 2 WEEK VACATION first, that's the most important thing to Neptune & this cold employee.
No cremation for your father till then. 2 Weeks longer in the freezer, till ms. 2WK VACAY returns to correct the paperwork. Disgraceful
the female employee made it agonizing to deal with Neptune, as his Family, and Belmont Cemetery were all waiting for ms 2WK Vacay @Neptune for almost 2 Months to put a Father, Brother, G-Father, GG-Father, Military Vietnam Combat Veteran to rest.
Just awful