My wife and I have been members at Crossover Fitness in Southwick for over two years, showing up…read morethree times a week (on purpose!), and never have we arrived and regretted our decision to attend. Each day, the floors shine, the machines hum, and the knowledgeable staff greets you as family--assuming you are still talking to your family. :-) You can tell the owner runs his business with great pride. Everything works, everything's spotless, and you always know exactly what you're signing up for--including the owner's famously clear cancellation policy. This gym is proof that "small town" doesn't mean "small effort." The facility is safe, comfortable, and blissfully free of that flex-in-the-mirror energy you find in other gyms. And it is open 24/7 with staff hours in the morning and evening. The equipment works great, the staff is genuinely friendly, and the owner's attention to detail borders on heroic. If gyms were hotels, this one would earn five stars and leave a mint on your yoga mat. Clean, convenient, and welcoming--it's the only place in town where breaking a sweat feels downright civilized.

My husband and I love working out here. We go very early morning and love that that we can get in…read morewhenever it is convenient for us. Even when I go in alone I feel safe. Facility is well maintained and machines are in great shape. The owner, Seth is awesome to deal with about anything.

Very Clean!!! Love this place. Plenty of equipment to choose from that is well kept and clean. i go…read morein the morning and the atmosphere is great. The staff is friendly and the members are as well. They mix it up with a good variety to choose from cross training, areobic equipment, etc...would highly recomend!!

The staff here is incredible! My son had his first powerlifting meet & had no idea what to do or…read moreexpect. Everyone there took him under their wings & helped him prepare both mentally & physically for this competition. Because of the people at this gym, what we thought was going to be an awful experience (& a 1 & done competition) turned into one of the best experiences my son ever had. They all cheered for his success like he was part of their family. I wish we lived closer otherwise we would make this our gym. Anyone in the area looking for a friendly & helpful environment to work out with knowledge staff, should definitely check this gym out.

Unauthorized Billing After Cancellation -- Extremely Frustrating Experience…read more My son left for college, so we canceled his membership with the manager and everything was fully settled. When he visited over the summer, I asked if he could use the gym as a guest for the weekend since I still had a membership. The manager agreed and told us he'd need to sign a waiver and could use his old fob because he no longer had an active membership. He never actually went in to use it. However, not long after that, Anytime Fitness Granby appears to have restarted bi-weekly billing on his canceled membership without our authorization. These charges eventually added up to almost $600, despite no renewal being signed and no notice being sent. Trying to reach corporate was even worse. Their automated phone system won't let you speak to a live agent unless you enter very specific information -- and even then, it kept rejecting it. I had to enter the same information four or five times before the system finally transferred me. This has been one of the most frustrating customer service experiences I've ever dealt with. Families and students deserve honest account handling -- not unauthorized charges and endless runaround.

Really nice low-frills gym. All equipment is new and well maintained, there is plenty of floor and…read moremirror space as well as other open areas (turf) for functional training. Decent shower/ locker room situation. No complaints!

Great place. Steve, Deena, Madison and Michelle have made this an amazing experience. They will…read moretailor your work out if you have any limitations and still make you feel part of the group. The people I took the class with were amazing as well. I can't say enough good things about Conca Sport and Fitness. I only wish I found it earlier.

I am 72 with some limitations. When I first talked to Steve and explained my limitations he said…read moreno problem. The trainers I have worked with have totally accommodated what may hurt on any particular day. If you are considering improving your quality of life this is the place to go. Highly recommended.

I love this place, so friendly and the cages are nice! they dont ever pick up the phone though when…read morecalled, so you have to rely on booking a cage online through whip city. That piece is obnoxious, but other than that, the cages are nice and you almost always see someone you know :) the cages are sometimes messy depending on when you go, but love the place!

From the owner: A place that has a little of everything in sportsread more

They were too personal and "interrogated" me to try to get me to take a class for an extra 60…read moredollars a month. I understand they want information to try to help you but with me they wanted specifics. I have anxiety issues and ended up in tears.... However, it did look like a nice place to work out.

Tried to make an inquiry about pricing, and the absolute flagrant lack of care and coordination in…read morethe timeliness and effectiveness of their response(s) left such a bad taste in my mouth that it is highly unlikely that I'll take them up on their offer to tour the facility that they harangued at me in spite of giving an answer to the question I had apparently asked in a language that was completely foreign to the two available representatives, one of which, was Jeff, the presumptive franchise owner. Far be it from me to expect a quality of service that's unfair, but one with a functional logical capacity could make a cogent argument that the owner of a franchise of gyms should be able to professionally answer a prospective customer with an affirmative or negative statement when asked if their location offers group pricing for a party of 2-3 of the same company, instead of the frankly slim variety of options shown on the website, which I would digress to say I find pretty outrageously costly for a facility without a pool or sauna. Mind you, this interaction began on behalf of entering my personal contact information into the 'custom pricing' tab of the very same website in hopes of speaking to a competent representative and gauging whether or not a scouting visit, which I openly expressed to my representative that I had already planned to make on my own accord on the soonest day I could make the trip, was worth the time out of my day. God forbid I make that decision on such an arbitrary whim as their flexibility across services offered in lieu of them offering to appoint a time in the nearest business days to show me around the place in a likely rehearsed fashion. What's even worse than the vacuum devoid of professionalism that is that complete and utter waste of time that I spent researching membership at this location and venting my unmitigated frustration in this review is that, it would've only taken a difference of $10 a month per member on the 12 month installment plan if I was truly able to subscribe to a group price to have immediately swayed me to choose this gym. Alternatively, it only would've taken a simple 'no' to have prevented me from making this review. I guess we all can't have our way, and the customer service I experienced looking into anytime fitness has made it evident that if you believe you're entitled to your way, you are not welcome in their facility.

So motivational on my first week. I was struggling but Taylor would not let me quit. Great trainer,…read morehighly recommend.

From the owner: 1-1 training Group training…read moreBoxing TRX training

My Aunt is 84 years old, a lifelong East Granby resident on a fixed income, with a recently broken…read morehip and dementia. Recently I started helping with her finances, and discovered a recurring $11 charge from Planet Fitness going back as far as I could find records. We went to the gym, cancelled the membership, and discovered that she hadn't been in the location since at at least 2015, and possibly longer. I asked if there was a chance the location could possibly offer a partial refund, maybe $300 to cover the last two years, and I was referred to the managers Kyle and Kristin. To his credit, the assistant night manager (whose name I unfortunately have forgotten) was extremely empathetic, and said he hoped we were able to get some consideration. Unfortunately, that wasn't the case. When I spoke to Kyle he said there is no chance of any refund, and that there was no point in my talking to or emailing anyone else. He refused to provide any email address or contact info for anyone specific, only the general email for the location. He said there was nothing at all that could be done. I get it - this is a subscription based service, and buyer beware. And also, maybe a company with a different value set would make a call when they see a person hasn't used the membership for a year? Maybe at five years? Ten? I guess not. I'm sure the reminder notice to pay would go out promptly if the account closed after a member passes away. And the sad coda is that my Aunt talked about what a fun time she had when the location first opened, saying it was a big deal in East Granby and it was exciting to see her little town getting so sophisticated as to have a "health club". I have no idea if she really experienced that, or if it was her imagination, but either way - the way they treated her in the end fell far short of that pleasant memory.

terrible service. its my fault for ever signing up to a planet fitness since I've heard bad things…read moreabout it. they charged me 3 times for an annual fee there was a bunch of hidden fees I got charged for that wear not ever shown to me. then when I tried canceling guess what another cancelation fee I ended up spending over 300 dollars for using this gym for 2 months which is marketed as 25 dollars a month. This is just a scummy way to run a business basically a scam please if you see a flyer or a promotion never try out this gym you'll just end up paying a bunch of hidden fees that you aren't aware of.

After reading the snarky response by one of the owners to my honest review and reasons why Epic was…read moreno longer a good fit for me, a friend who goes there and was also upset by the lack of a "filming" policy, sent me a photo of a notice restricting filming - which is now the policy at Epic! It includes detailed restrictions on filming. I feel validated. Too little too late for me bc I'm enjoying my new gym, but I'm happy for future members who won't have to deal with this aggravation. And shame on you Epic for responding in such a low way to an honest concern.

Heading there this Saturday and am very excited, the gym looks fantastic and Danielle C's response…read moreto an unimportant review was incredible. Deborah D, just a heads up I will be at Epic this Saturday at 9am with 7 tripods. Definitely a community I can get involved with.

I love working with Pete. His planning and dedication to my growth and success has helped drive…read morefantastic results. I'd highly recommend.

I've been working out with Pat at One on One Fitness for over 3 years. His approach to my goals is…read morespot on and exactly what I need. If you are looking for a lifestyle change, a trainer to create a plan that suits you and your needs... I highly recommend.