Although the food may be a 3 - 4 star, the service was a 1 star and that made my dining experience the worst.
Our waiter is totally inexperienced for such an establishment. He started off by not speaking loud enough for the entire table to hear and catering to only one person at the table which frustrated others at the table. During the meal the same waiter forgets to order my sons lemonade while the rest of the group gets their drink and to make things worst, other members of our party got second drinks while my son still has not received his first drink. Just FYI my son has special needs so yest that upset me.
One big NO NO Is for a waiter to reach over a customer who is eating which this waiter did and his arm pit was so close to my face while I'm trying to take a bite, just to hand someone a spoon on the other sided of the table which is what he did. I advised him he should have walked around to the other side of the table to hand the spoon to the person.
That was the start of ruining my meal at this establishment. The owner (Chef RIVERA) was sitting at the bar about 5 feet away mind you,, while this took place and totally heard my complaint to the waiter but did nothing and even at the end of our meal he (Chef RIVERA) was advised by the waiter how unhappy I was and still didn't even get up off his fat ass to apologize or acknowledge the poor service experience. Chef RIVERA just sat there continuing his conversation with his friend. Mind you he was only a our 5 feet away from us and heard me complain over and over. He heard me complain when they took the steak knife and fork away and my son was not even finished eating and he heard about the drinks issue and the reaching over me issue.
So for this poor dining experience that left a bad taste in my mouth, I give this establishment a
1 star. I will never give this place a 3rd chance and it's due to the service and the owner who doesn't care as well as the lack of acknowledgment that anything is or was wrong with their service.
Thank you Mr. CHEF RIVERA for such a POOR DINING EXPERIENCE... we spent $390 day one & $157day two.
Good luck Chef RIVERA, So sad that your 20 plus years experience in the industry has not helped you deal with customers... take that chip off your shoulders and maybe your place could be 100x's better.... read more