I don't even know where to start! I fell in love with a…read morebronco Heritage edition that my husband found for me after searching. Unfortunately it was located at this dealership. The actual ease of paperwork was fine...of course it was as they wanted their sale completed but it's all downhill from there. Not even close to what I call quality service! The car had to be delivered from Ohio to Fort Lauderdale. My husband was in the car business so you can not argue with the facts on how a car should be delivered and I don't care what make or model it is. Car was delivered nearly two days past original estimated time. No problem. I can understand if a car is dirty on the outside from transportation but the inside should have been very clean! Perhaps even with a note thanking us for our business. But hey...that's only something a true professional business would do! The inside of the car was trashed. Caked in dust and dirt. The head rests of the seats were filthy and the extras covered in filthy plastic just thrown in the back. Even the inside of the glove compartments and center compartment were beyond dirty! A car is supposed to be cleaned for delivery!!! It also had an unusual smell. Not a hint of that new car smell everyone loves. We had to have it professionally cleaned and the seats took forever to get the dirt marks removed! That wasn't cheap but we paid for it. They also insisted it was cleaned! Not a chance. Then...not even one week later on a NEW car with 24 miles on it the check engine light comes on! I immediately took it in to my local dealer. After throughly inspecting the car they told me it had "critter damage" and that parts needed to be ordered and I was looking at about 1000 for repairs! I was without a car or loaner for two days and this awful dealership actually had the balls to tell me it could have happened in my possession when I live in the middle of the city in a new luxury high rise where there are no critters!!! The local service writer spoke to them and basically confirmed it was done where they had the car parked! Clearly in a dirt field somewhere! Now Jim Schmidt Ford offers to pay for 500 of the 1000 repair which is not the right the right thing to do! It was their neglegence!!! After I expressed my disappointment then a text came back from the sales person saying he spoke with his manager and "he'd pay for it" ! In my opinion that means he spoke to the manager again and he agreed to pay the full amount. I just received a check for less than 500 and here we are! Hope it's worth the bad review to let everyone know how you handle business. BUYER BEWARE! They don't care about you, the state of the car they sell you or customer service! This car was NEVER EVER inspected before shipping because the damage would have been seen and I should have never had to pay for a professional detailer! SHAME ON YOU!!!

My uncle bought a vehicle from them last week…read more His salesman named Brandon Hicks came out to look at something that needed addressed on the vehicle. I was sitting outside waiting for the final paperwork to be done. This idiot decided to cuss my uncle out using the F word several times not knowing I was sitting right there. Don't buy anything from this douche!!!

First time I ever bought a vehicle online. Worked with Dustin Patrick…read moreeverything went great. I received a better than expected vehicle delivered to my door. Paperwork went smoothly. I would buy again from this dealership in a heartbeat. Thanks for everything Dan H. Kalamazoo

With good workmanship increasing difficult to find these days, I am pleasantly satisfied to see…read morethat Jim Schmidt in Delphos Ohio has acquired some seasoned talent. We recently had an engine put in a 2016 Cruze, only because of an oil leak coming from the head gasket and not in a position for a new car. After a couple hiccups, one small coolant leak and oil pan leak that wasn't sealed properly from the manufacturer. Both were addressed and fixed properly all while providing transportation, so our son could get to work. Special thanks to Carl and Dustin for expediting the repairs and making sure we were good to go for 100k miles and 3 years on the engine.

I've used Robinson's many times over the years. They've flatbedded my '73 Corvette, pulled my 4x4…read morepick-up out of a mud swamp and recovered a tractor trailer that I flipped over a bridge a few years back. These guys are professional, know what they're doing and have the latest tools/equipment to do the job right!

These guys are crooks and rip-off artists. I used them many years ago when my car stalled and when…read moreI picked it up it looked like they dragged it through a mudhole. My recent experience with them was even worse. When I inquired about picking up a car that had been towed there I was quoted one price but that price was higher when I went to pick it up. Then I was told they miscalculated the days and raised the price again. They charged me for 2 full days that they only had the car a few hours when their lot was closed. If you have a wreck in New Haven the police call Robinsons. They probably get a kickback from this unfair price gauging. I found out too late that I could have called someone else. Do yourself a favor if you need your car towed after a wreck. Call your own favorite towing service and get one you can trust. By the way I miscalculated my one star rating. After I checked again it should have been zero.