More than once, they answer the phone "Hello" which drives me insane. When you run a business, you should always say the name of your business at the very least, so the customer doesn't have to ask, "Is this Bob's Appliance repair?" The first time I called about my broken washer, they assured me that someone would be there that day at 4pm. Never showed. The next day I called and the guy forgot to dispatch someone to my house. Repairman, who was very nice, finally showed up and informed me that I needed a very costly motor and needed to pay half of the bill upfront. Then he promised to put the order in. After a week I called them back to inquire about my motor. The guy says, "Let me give you a call back and I will find out." They never called so I called them again. He says, "Oh yeah, I should have called you. Your motor is on back-order." 2 weeks later, I call again...No one has answered the phone all day! Its a Monday, by the way. Finally, around 3:30pm someone answers "Hello." (ugh) I ask if my motor has arrived and he says he will call back. Still no call back and again, they aren't answering their phone. I have had a broken washer for almost a month now and these people act like they could care less. I'm not blaming a back order on them. That happens and I understand. But these people refuse to communicate with their customers! Definitely never calling back once I get this fixed (if ever). One star for now...If I get my washer fixed I may bump it to two stars since the repair guy, who is the son of Bob, is very nice. The office is useless.
Update: Still only doing one star. The result was that I found the motor myself, ordered it from Urners and had it in my hands in two days (If I were a business, I would call more than one parts company if a part were on back order). I called Bobs and they politely gave me back my money (they did make an effort because they were on vacation for the week). I looked up the repair on YouTube and did the repair myself, saving about $150. Should have done this to begin with, instead of waiting a month for other people to take care of things. Lesson learned. read more