DO NOT SHOP HERE.
Absolutely the worst experience ever. I purchased a pair of kilt socks costing £7.80, and then considered purchasing a black walking cane which the Seller had tried to intimate was a laminated wood, it was in actual fact a cheap plastic, when confronted about this the seller snatched the cane from my hands threw it behind him and told me that 'I should just forget about the cane'. When I then tried to receive a refund for the socks due to the shockingly bad customer service I was informed that I would not receive a refund nor was I allowed to return the socks (removing my rights under the Sale of Goods Act 1979). Instead the seller shouted that I should 'Get out of his [expletive rhyming with ducking] shop' and then he assaulted me as he manhandled me out of the door.
I would recommend ANY other tartan shop within Inverness, certainly the service I received at the Kilt Shop across the other side of Academy Street (at the entrance to the Railway station) was far and away a better service than I received at Boarstone,
I would shop anywhere but Boarstone and would recommend that you do the same due to the obvious lack of product knowledge, unless you are happy to receive a dogs mess level of service and satisfaction.
AVOID AT ALL COSTS. read more