Stopped by this shop for the first time and was honestly impressed. The employees were really…read morefriendly and helpful. I had a few questions about different products, and they took the time to explain everything and make recommendations. The selection is huge compared to other smoke shops I've been to. They had a lot of brands and products to choose from, and the prices were actually better than I expected. It's nice finding a place that has good deals without sacrificing customer service. Definitely one of the better smoke shops in the area. I'll be coming back and would recommend it to anyone looking for good prices, a great selection, and helpful staff.

Great customer service always great options and quality products. My go to smoke shop.read more

Gary is the best. I was in town for spring break. Most shops didn't have want I needed. This place…read morehas it all from vapes/glass/cbd etc. Way better quality of glass compared to others.

Stephen is a hell of a guy, and the store is great! They had everything I needed plus it was dope…read morechecking out his video game selection

They have great quality and the service is also great . They are helpful when I have questions and…read moreare very friendly

Whatever you need they got they are amazing people very friendly and great customer service I would…read morerecommend this spot to anyone

very knowledgable staff and a wide range of products , this shop really has anything you would…read moreneed. If you want something im sure they will have it .

Holy smokes. Everything about this place is leveled up af. Hands down the most legit store anyone…read morehas opened here in a very long time. The Vibe is BEAUTIFUL the goods are outstanding and even the walls are perfection. Cannot wait for the mystical stuff Incoming! Thanks Bo for the most amazing experience today

Anyone looking for vast line up of Juice, Mods, and Tanks/RDA's this is your place. Cloud City…read moreVaporium has a vast experience in vape. They don't mind trying to help you find whatever it is you need. The owner loves what he does and PRIDES his store on customer service! Every time we swing in the store they are amped to help! They have a smile on their face and looking to make you happy. We know we can buy things online for a bit cheaper, but with the quality of service and the presentation of the store they can't be topped. I don't mind buying my mods at msrp if it means helping a local business grow and get more and more product! On top of all the greatness this store does, the presentation of product is beautiful! They are clean and organized! Alone, just seeing that, makes me believe they care about their product and the way their business is represented. Most stores throw stuff on a shelf and hope it looks good, that is not Cloud City Vaporium! Please give these guys a review to show the quality of service and product they have. Vacationer's have put a bad review and it looks like they aren't the company they are, because the person didn't get a freebie for a mod. Certain products problems need to be replaced through the manufacturer and not the store. That should never effect how you feel about the business. Thank you Cloud City Vaporium for being what I venture to say the top Vape shop in FWB and surrounding areas! Keep up the amazing work!

The selection is good, friendly staff, prices are decent. Always have what I want in stock. Cool…read morearcade games inside too.

This is literally the best vape/smoke shop. Mark is so helpful and Lindsey always gets me right…read morewith the best vape flavors, the thc gummies are off the chain. If I could work here I would. I absolutely loveeeee this place!

The new owner has really made this place 5stars great service good prices and great selection, He…read morelooks after locals and gives military 15% off

Had nothing but great experiences at Surterra FWB. Michael is always friendly and helpful…read more Pro: they are wayyyyy faster processing you in (even without a pre-order) than Truleive Destin. Con: they aren't taking credit cards so you'll either have to take cash out at a machine of your choosing (they have a machine but expect a 4 service charge) or you must use the CanPay app. Unfortunately using can pay you'll have to set it up, which takes 3-5 days to validate your account, so don't plan to use it if you haven't set it up and verified deposits) The con really isn't a big deal for me. I prefer their oil over Truleive, so it's no big deal.

I usually love going. Usually every one remembers me by name and it's always a pleasure to go in…read more There must be new management because I went in Friday and was treated terribly. She said she was the store manager. They have a policy to assist guests who ordered online first. I went in and only one person was behind the counter. There were two of us waiting It was not busy. Instead of helping those inline, they waited until people walked in and if they ordered online, they all went ahead of us. That's their policy, to help those that ordered online first. Finally, another guest asked if anyone else was working, she said, they are all in the back. When I questioned the policy, I was told that's their policy. I could have ordered online too, but chose to come in person. Why is the person that ordered online more important than the people who come in? The manager said I was being confrontational when I said that it kind of upset me that she kept calling people ahead of me that just walked in. Isn't my money as good as theirs? Plus, I took the time to come in, I could go anywhere, but I always loved going in and never treated so bad before. It honestly hurt my feelings because I didn't recognize anyone, and not the friendly experience as normal. And treated like a second class citizen. Hopefully management changes.

Easy to access location. Great selection of cigars with welcoming and helpful people.read more

The owner gets limited-edition Arturo Fuente cigars and doesn't sell them when they're released…read moreworldwide. He said he's deciding to "do his own thing" and turn the sales into a charity sale, even though the brand itself has already donated a portion of the proceeds to charity. Then he decides to sell the cigars by the box only, limiting customers who simply want to purchase a single cigar. This prevents true aficionados from even having the opportunity to try these limited releases. Very disappointing way to handle a highly sought-after product. Customers should have the option to purchase a single cigar rather than being forced to buy an entire box. It would make much more sense to sell the cigars individually, perhaps with an additional markup or tax, so more people can experience the release while still supporting his "extra charity" initiative.