Hired Jumpto1 in October 2022 to maintain my WordPress site and help with SEO. I initially went with them as I was impressed by the website reviews and Jeremy's sales pitch.
Going into November, there were some issues with my site, and Jeremy posted to basecamp "website is now glitch free as we developed the website from scratch" continuing to say "you won't come across with problems like data loss etc." Issues continued until January 19th 2023 where Jumpto1 said the issues were associated with a Siteground crash which resulted in a huge database.
It was at this time my account was passed on to Solomon where things got even worse as jumpto1 was not able to get my database down to size in a reasonable time frame, so I had to pay $100 for a database upgrade. It was after that they suggested I switch to GoDaddy which I did and then the website's performance went way down. Solomon told me to contact GoDaddy which I did, and they said that my database was still huge. I told Solomon that and he only then had his team reduce the database size, something they had just done? Even after the database was reduced, the site still performed slowly, 56 lighthouse performance and me and many others experienced the same 3-5 second page loads while all the other sites that I use regularly were fast. Solomons response was to send me a screen shot of a 99-performance score.
By May 3rd 2023, I had no choice but to find another company to maintain my website and when I did that, my performance immediately went back to normal levels. So maybe it was a GoDaddy issue and if it was, jumpto1 told me to host with GoDaddy and ultimately could not get my site to perform properly after months.
Jeremy told me during my initial consultation that I could at any time end the one-year contract which I paid $2200 for and would get, for example, half of my money back if I stopped after 6 months. On May 4th, Solomon said he would look into my refund and that was the last I ever heard from anyone at jumpto1 as shown in my photo attachment where I received no response from May 4th to today May 26th.
One cannot dispute a credit card charge after 60 days and after reviewing the contract, there is nothing about a prorated refund so what Jeremy told me during his initial sales pitch was a flat out lie. (If you are told by jumpto1 that you can get a prorated refund if you want to end the contract before it terminates, ask them where you can find that in the contract as it does not exist)
I tried calling to see if that would get me anywhere, spoke with Alister who said he would have Solomon post to basecamp, he did not. Called one last and spoke with Andrew who said he would have Daniel, who he said is the head of production and is good at handling problems, call me back, he never did.
My WordPress ecommerce website is not complicated as I am a sole proprietorship and not a big company with a complicated website so it should have been easy to maintain. And my URL is 18 years old, so I was on the fist page or two on many of my products so even though it is worth noting that jumpto1 did get my SEO score up in the 90's from the 70's, I saw no tangible benefit. Even if the SEO work that jumpto1 did worked well, driving traffic to a site that takes too much time to load will not help as most will not wait 3-5 seconds for a page to load. At one point I suggested to Jeremy that I hire another company to maintain my website while jumpto1 worked on SEO. His response was to not do that basically saying too many cooks in the kitchen, which made sense to me and I did not want to hire another company, but in retrospect, that would have been a better option.
So, I paid $2200 to have my site horribly mismanaged, was lied to about getting a prorated refund and in fact, will not be getting any help with SEO even though there is 6 months left in my contract. Tim S Owner Matrix Medical LLC read more