If a negative rating was available, it would be used....here is why...My entire family and I became quite disappointed with the accuracy of your Blue Ridge Now article for the Roots Appalachian Bistro by Rebecca Walter (Feb2017). We all felt quite deceived by this article. After reading it, we went to Roots to celebrate a very important family affair. All 5 of us stated "That was the worst ever experienced", and we have over 225 years of 'culinary' experience amongst us! Honestly, we are quite flabergasted that your writer could write such an utterly ridiculously and false piece! Nothing based on fact. The funniest yet most insulting parts stated are: the "42 years of experience" (from where and in what - living or culinary!???); the whole goings on about "farm" and "wow factor" - wow is right - what a joke, honestly; and "old school" - apparently and quite obviously No School.
The facts of the experience: Time to table - 20 minutes to clear and seat - time to order - 15 minutes - out of sweet potatoes - Onion soup was beef boullion! - tomatoes were store bought! - 65 minutes to serve food that Denny trainees do much better - seriously! Tempura on pickles was strange, and the was store bought (not even sliced correctly). Even when the owner was asked what he could do to help his far-off-base chefs and menu, he just poured more water as if that was some sort of special attention and service, completely ignoring any recognition of the shocking whole affair - his expression was the obvious "couldn't care less". Such an extreme disappointment. Our advice to all - do not waste your time or money, or that of others. The owners need to seriously start a new line of work - this on-going deception is hurtful to people.
I have walked by several times since, and by the looks of the faces of customers inside and comments of those leaving, one can quickly see nothing has changed. read more
