I have been in the market for a baby grand piano, for the last few years. I had previously been…read moreunder the impression, that Irene Besse was closing, and being taken over, by her son-in-law, Micheal. When she still owned her store, I had the chance to try a new Kawai Digital Grand. I liked the instrument, but wasn't in a position to buy one, at the time. Since then, we have lost our piano (due to the flooding of June 2013), and I'm now seriously looking at getting a new instrument. Since I had looked at the old store, I thought that I should check out Micheal's stock.
I went into his store, and was appalled at how poorly I was treated by the sales woman. I came in, being friendly, and started to explain what I was looking for, and she was a total snob, stating that they don't sell digitals. When I went ahead to explain the reason (link to Irene Besse), that I thought that they might, she, in no uncertain terms, told me that Micheal had nothing to do with the old store now, and had been in business for years before she closed.
I don't mind being educated, as to the status of the store, or the type of product that they do/don't sell, but this information can be delivered in a respectful manner. As a former piano purist, and someone who has been in the music industry for over 25 years, it's a shame that they had such a poor attitude to my enquiries. As it is, I went to a competitor, and have since ordered an acoustic, and spent over $15,000.
I would never recommend anyone spend their money there, as they obviously have no respect for the client.