We have only dealt with the parts department. I'm a typical handyman and do many boat/outboard…read morerepairs myself. The Paradise Marine parts department has been very friendly and helpful. Sometimes I don't know exactly how to repair something but I tear into it anyway. They have been knowledgeable and willing to share their expertise. Good folks to deal with.

This review is about safety, misrepresentation, and accountability…read more From day one, critical warning signs were dismissed. A red power-steering warning light appeared during the sea trial and was explicitly brushed off by the salesperson. After purchase, the steering intermittently failed--an obvious safety risk. An independent mechanic later discovered severe damage to the steering system, including scorched wiring and a failed pump requiring nearly $7,000 in repairs. I was never provided service records despite requesting them. The boat was also delivered with standing water inside the hull, disabling the bilge system. I found this out during pre-checks and then again on the water. The response from sales was dismissive and unacceptable. Communication failures were constant: * Parts "ready" but missing * Conflicting answers from staff * Wasted trips * No follow-through Escalating to the parent company resulted in a call from the GM telling me it was no longer his issue. This was my first boat purchase outside of kayaks. It has been an expensive and deeply disappointing lesson. I am now pursuing formal remedies.

We keep our 22' boat at the Marina, and I occasionally bring my bigger boat down on a trailer and…read morerent a dry dock slip for a month. Service is great, people are always nice and Renee is so easy to deal with and always takes my calls or calls me right back.

Just completed the smoothest boat transaction with Shelby Purvis . He was prompt at answering all…read morequestions and even picked up our trade from our home . He followed through with everything he said he would do without hesitation. Very professional and pleasant to work with and we highly recommend him.

My first review from a few years ago noted that I was not impressed with my sales team experience…read more This review is about the service department. I took my 25 ft boat to them to have a substantial gouge repaired and paint work once the gouge had been repaired. I met with Scott who is the service manager for GSPS. Scott assured me they could come very close to the Titanium Gray that my boat has on it. He then stated "give us 10 days to two weeks to finish the work". At the end of two weeks he called and said come and look at it. To say I was disappointed is putting it mildly. Scott then told me he wanted to keep it and have the work corrected. I was impressed with his commitment to customer service and I agreed to leave it with him. Yesterday, I received a call from John, letting me know my boat was ready to be picked up. Once we got there and saw how well they had matched the Titanium Gray, I had to smile. Scott's testament to customer service is VERY rare these days! When I got back to our house, my neighbor who saw the gouge prior to being repaired said "well, how did they do on the repair". I then challenged him to find the spot. Needless to say, he couldn't! Scott and his team just state what will be done, then they follow through. So, I short, if you need work done on your boat, GSPS would be a great place to contact. Scott, well done my friend and I want thank you and your team for your effort on my behalf!

Our experience with Gulf Shores Power Sports has involved an ongoing pattern of poor communication,…read moreexcessive delays and inconsistent information across several warranty matters. There has been significant employee turnover, making it difficult to know who is responsible for an issue or whether prior commitments will be honored. Phone calls and emails frequently go unanswered, promised follow-up does not occur, and the information we receive often changes depending on which employee we reach. On more than one warranty repair, we were told that our boat was "next in line," only to later learn that it was not or that another customer had been placed ahead of us. We have also experienced excessive waits for warranty work without dependable updates or clear explanations. The most recent issue involves the warranty replacement of a rusted and unstable trailer. In February, we were told we were next in line. In June, we were again told we were next in line. As of August, we still have no reliable information about when the replacement trailer will be delivered. Because the existing trailer is rusted and unstable, we have been unable to safely use our boat. Instead, we have continued to receive unclear and changing information about the replacement process, payment arrangements and whether our boat and new trailer will be released promptly after the transfer. The greatest problem has not been one isolated mistake. It has been the repeated lack of follow-through, accountability and reliable communication. Based on our experience, customers should document every conversation, obtain all warranty promises and timelines in writing, confirm that extended warranties have actually been registered, and carefully review all terms before leaving a boat or other property with this dealership.

I would give MarineMax of Gulf Shores a ZERO if I could. First, we are not people to expect…read moresomething for nothing and we don't usually write negative reviews. Quite the opposite. We dropped our Grady White off at Marinemax only to get it back with a cracked cowl. $2000 to replace a cowl. They had had our boat for months for a annual service call and to replace a keel guard they had placed prior which kept falling off. We requested a refund multiple times only to be told that it was my husband's fault it keep falling off because he was loading the boat wrong. Non-sense! My husband has been loading boats for years. In addition, it had been sitting in their lot for months not in the water! After 3-4 attempts to replace the keel guard without it falling off the manager finally shared the the keel guard was defective and refunded us over $1000... which he would not have done unless we were persistent. Finally, after months of it sitting at Marinemax for just annual service and the keel guard replacement we were able to pick our boat up. The next morning my husband went to clean it and found that the motor cowl had been cracked. My husband called and texted (with a picture) the service manager on Saturday, but no return call. With no return call we showed up to show the service manager the cracked cowl Tuesday afternoon. The service technician (not sure of his title) did not look up from his computer as we stood waiting on assistance. My husband finally said we called and we did not hear back from you. Would you come out and take a look at the cracked cowl? He looked at it and said he'd have to get the manager it was above his pay grade. The manager took a look at it and appeared to make no attempt to share that he investigated what happened or would. He just said we didn't do that and you can't prove we broke it. He even accused my husband of backing it into the dock. Non-sense response again. My husband takes great care of his boat and he would have known if it was broken and would have pointed it out. Plus, he had cleaned the boat prior to dropping it off. There was NO crack on the cowl. In addition, they made no call to us to tell us it was broken nor even mentioned the crack when we picked it up (which most companies I have worked with would have called if they saw an issues prior to starting any work... if for nothing else but to protect themselves). Costly mistake picking this company to purchase and then work on our boat.

I would give them Zero stars if I could. I have purchased two boats from MarineMax. Both in GA…read more Great experience. Bought a place down here and have used them to service my 24' Boston Whaler. On each occasion it has been something. THIS time I had tried to get a quote for a replacement part for over a month. Finally just found it on Amazon. Since we don't live here full time I had them schedule to pick up the boat and bring to the dealership for a full service. That took some time, but after it was done it took weeks to get it brought back. Finally showed up a day after I got to Gulf Shores. The boat had recently been Ceramic coated. Looking it over after they left I found that the boat had been dragged up on the trailer dry and scuffed the hull all over it. They said they would come get it and clean it up. Got them the keys on the next trip back and now a MONTH later I was told it would be best if I brought it in and they could try to get to it. They were short handed! I spent almost 3K and two months with a smile and my boat looks like it was dragged across a parking lot. They want ME to bring it back to them. Last dollar I will spend at MarineMax here. Don't waste your time

If you have a center console with twin 300s, they'll probably treat you well. Can't say for sure,…read morebecause I can't afford that stuff. What I do know from experience...If you have a river stained 14 foot Polarcraft with a 40HP Yamaha tiller steer, they'll probably back burner you for two months, dodge calls and emails, and do nothing to fix the problem. It's a shame, because I have had good experiences with Sales in the past. I will crusade to make sure none of my boat owning friends patronize this establishment. On the other hand, the boat was cleaner than ever. Thank you, Spencer. I wish you ran the place. First ever online review about anything, by the way. I have never bothered. With this experience, though, I have a duty to steer people away.

Great people. Not pushy. They have a great selection of boats on site. We had an Incredible buying…read moreexperience.

amazing work I've had my engine service here and some work done on the electronics on my Boat. They…read morefixed previously what two other Boat technicians could not I live in Birmingham Alabama and I drive down here to get my boat worked anytime I need boat work because they do phenomenal work

Great customer service , attention to detail and quality work. It's why we keep returning to…read moreMomentum Marine & RV!!!

Very competitive pricing and great service. Family business that goes the extra mile.read more

Cotton county Maine provided great service. Easy to work with. No pressure to buy. They really care…read moreabout the customer. Great prices. I'll be going back!