We have only dealt with the parts department. I'm a typical handyman and do many boat/outboard…read morerepairs myself. The Paradise Marine parts department has been very friendly and helpful. Sometimes I don't know exactly how to repair something but I tear into it anyway. They have been knowledgeable and willing to share their expertise. Good folks to deal with.

This review is about safety, misrepresentation, and accountability…read more From day one, critical warning signs were dismissed. A red power-steering warning light appeared during the sea trial and was explicitly brushed off by the salesperson. After purchase, the steering intermittently failed--an obvious safety risk. An independent mechanic later discovered severe damage to the steering system, including scorched wiring and a failed pump requiring nearly $7,000 in repairs. I was never provided service records despite requesting them. The boat was also delivered with standing water inside the hull, disabling the bilge system. I found this out during pre-checks and then again on the water. The response from sales was dismissive and unacceptable. Communication failures were constant: * Parts "ready" but missing * Conflicting answers from staff * Wasted trips * No follow-through Escalating to the parent company resulted in a call from the GM telling me it was no longer his issue. This was my first boat purchase outside of kayaks. It has been an expensive and deeply disappointing lesson. I am now pursuing formal remedies.

Just completed the smoothest boat transaction with Shelby Purvis . He was prompt at answering all…read morequestions and even picked up our trade from our home . He followed through with everything he said he would do without hesitation. Very professional and pleasant to work with and we highly recommend him.

Unimaginably bad service AFTER we bought a brand new $110K pontoon boat. The engine has been…read morerecalled, we can't use the boat, and after four calls to Legendary Gulf Shores - each promising a call back with a scheduled time to fix it - no call back. I've spoken to the service manager and that didn't help. Next call is to the general manager to let him know why we regret ever walking into this business.

The service department is extremely unorganized and lacking in personal service. They had our boat…read morefor 5 1/2 weeks for our 100 hour service, mister repair, tighten back anchor, and potential onboard charger. We never received a phone call for repair costs or updates. All communication was initiated by us with each call resulting in a "your boat is next in line" or "your boat should be completed by today". Due to cost we declined the onboard charger - twice. At 5 weeks we informed the service department that we would be picking up our boat the following Wednesday. We called again on Tuesday to remind them. The boat service was not completed - the mister pump had not been installed. The warranty director asked us to give them 15 mins. We came back 30 minutes later. Our boat was filthy. We can only hope the service was done correctly. We will never use this service again and do not recommend them.

Came in to look at a Goldwing ,some woman posing as a sales person asked me if I needed help. She…read moreknew absolutely nothing about the bike and made no attempt to find out anything . When I tried to look in the trunk She said ,oh they locked it but never offered to go get the key. She stood there not saying a word, I sat on it and said "are you guys discounting this since it's a 25 model" she says no we don't discount ,this bike just came in (even though it's February 26 ) someone will want the bike. I walked out disgusted, I felt like a second class citizen not a 50 year rider retired with money

I would give MarineMax of Gulf Shores a ZERO if I could. First, we are not people to expect…read moresomething for nothing and we don't usually write negative reviews. Quite the opposite. We dropped our Grady White off at Marinemax only to get it back with a cracked cowl. $2000 to replace a cowl. They had had our boat for months for a annual service call and to replace a keel guard they had placed prior which kept falling off. We requested a refund multiple times only to be told that it was my husband's fault it keep falling off because he was loading the boat wrong. Non-sense! My husband has been loading boats for years. In addition, it had been sitting in their lot for months not in the water! After 3-4 attempts to replace the keel guard without it falling off the manager finally shared the the keel guard was defective and refunded us over $1000... which he would not have done unless we were persistent. Finally, after months of it sitting at Marinemax for just annual service and the keel guard replacement we were able to pick our boat up. The next morning my husband went to clean it and found that the motor cowl had been cracked. My husband called and texted (with a picture) the service manager on Saturday, but no return call. With no return call we showed up to show the service manager the cracked cowl Tuesday afternoon. The service technician (not sure of his title) did not look up from his computer as we stood waiting on assistance. My husband finally said we called and we did not hear back from you. Would you come out and take a look at the cracked cowl? He looked at it and said he'd have to get the manager it was above his pay grade. The manager took a look at it and appeared to make no attempt to share that he investigated what happened or would. He just said we didn't do that and you can't prove we broke it. He even accused my husband of backing it into the dock. Non-sense response again. My husband takes great care of his boat and he would have known if it was broken and would have pointed it out. Plus, he had cleaned the boat prior to dropping it off. There was NO crack on the cowl. In addition, they made no call to us to tell us it was broken nor even mentioned the crack when we picked it up (which most companies I have worked with would have called if they saw an issues prior to starting any work... if for nothing else but to protect themselves). Costly mistake picking this company to purchase and then work on our boat.

I would give them Zero stars if I could. I have purchased two boats from MarineMax. Both in GA…read more Great experience. Bought a place down here and have used them to service my 24' Boston Whaler. On each occasion it has been something. THIS time I had tried to get a quote for a replacement part for over a month. Finally just found it on Amazon. Since we don't live here full time I had them schedule to pick up the boat and bring to the dealership for a full service. That took some time, but after it was done it took weeks to get it brought back. Finally showed up a day after I got to Gulf Shores. The boat had recently been Ceramic coated. Looking it over after they left I found that the boat had been dragged up on the trailer dry and scuffed the hull all over it. They said they would come get it and clean it up. Got them the keys on the next trip back and now a MONTH later I was told it would be best if I brought it in and they could try to get to it. They were short handed! I spent almost 3K and two months with a smile and my boat looks like it was dragged across a parking lot. They want ME to bring it back to them. Last dollar I will spend at MarineMax here. Don't waste your time

If you have a center console with twin 300s, they'll probably treat you well. Can't say for sure,…read morebecause I can't afford that stuff. What I do know from experience...If you have a river stained 14 foot Polarcraft with a 40HP Yamaha tiller steer, they'll probably back burner you for two months, dodge calls and emails, and do nothing to fix the problem. It's a shame, because I have had good experiences with Sales in the past. I will crusade to make sure none of my boat owning friends patronize this establishment. On the other hand, the boat was cleaner than ever. Thank you, Spencer. I wish you ran the place. First ever online review about anything, by the way. I have never bothered. With this experience, though, I have a duty to steer people away.

Great people. Not pushy. They have a great selection of boats on site. We had an Incredible buying…read moreexperience.

Great customer service , attention to detail and quality work. It's why we keep returning to…read moreMomentum Marine & RV!!!

We store our Motor Coach at Momentum and they also service it as needed, a great professional…read moreservice. The RV service department, Zach is just amazing always completing the work better than factory service could. Patrick is like Superman, he is always helping out and ordering the correct parts, keeping us informed about the costs and the timeframe of the service. The storage facility is safe and secure and very convenient for any service needed. Just do it and your RV will be happy you did...so for RV service Zach is your man. Regarding RV storage, Ashton is the one to talk with, while with parts and service Patrick is, like I said, Superman. If you don't have an RV and you're looking for a boat give Momentum and call and ask for Nick, he will help you out with his skills. I 100% recommend the staff and the facility for all of your boat and RV needs.

Very competitive pricing and great service. Family business that goes the extra mile.read more

Cotton county Maine provided great service. Easy to work with. No pressure to buy. They really care…read moreabout the customer. Great prices. I'll be going back!