Cat was found not able to use back legs or use bathroom. We called about having to put him down…read more They wanted us to wait 2 days because they were too busy. We have been going there for over twenty years and have more than four dogs treated there their whole life. It has gotten more expensive and less available. Don't use their affiliate Town and Country because they are 10 times worth and outrageous pricing. Call another vet and saw them ASAP. They were kind and helped our beautiful cat have a non suffering life. Never again at Riner.

I've used them for many year, with dogs and cats. through all stages of life. They've always been…read morewonderful, and have never been disappointed. They are cost concious, and avoid unnecessary procedures (which helps the stress on the pets too). I can't say enough wonderful things.

Dr. Meredith McGrath is the best vet I have ever known. She keeps up with all the newest…read moreinformation available, she remembered my pets names long before she remembered my name, and that told me she was more interested in my pets than me. This is how a vet should be. Her staff is some of the best people in the business - my animals respond with purrs and wags whenever we have to go in for something. Dr. McGrath has been my vet for 18 years, and will always be my choice for quality vet care for my fur children! I give the ACC of Floyd my highest reccommendation.

I called and talked to Dr. McGrath recently about having to put a family pet to sleep. She was so…read morecompassionate, understanding and kind. On the day we went in she talked us through everything that would happen and allowed us to stay during the process and talk to our pet. Then they allowed us some time alone with our dog. The entire staff was wonderful. I would highly recommend Dr. McGrath.

dr. laurie has been our vet since we moved to the area in 2010, on the recommendation of a mutual…read morefriend, back when she was operating as a mobile vet. the brown dog, or Little Brown Dog as the vet staff knows him, loves dr. laurie. of course, this is coming from the dog version of grumpy cat, but it's worth keeping in mind that LBD was a rescue with some definite psychological baggage. dr. laurie and her staff have been great in dealing with his anxious/sulking/defiant personality, and are very quick and efficient in completing the less than enjoyable tasks. (seriously--we had some blood work done a few months ago to confirm a thyroid condition, and she was done before he even figured out what was going on!) since she has moved to the main street veterinary clinic, we've visited a few times for follow-ups, vaccinations, and recurrent skin infections. the clinic itself is bright and clean, the staff are friendly and helpful, and we've never had a problem getting an appointment quickly. the fees and medication charges also seem really reasonable, especially for the quality of care they provide. i can't recommend dr. laurie enough! we're sad to be relocating, because it will be difficult to find someone as caring, professional, and conscientious as she's been!

Falsely told me that my animal did not have cancer twice. Verified by another local veterinarian…read morethat animal cancer had spread. My animal suffered in death.

Very disappointing and unprofessional experience with Dr. Matthew Watson and the team at Blacksburg…read moreAnimal Clinic I brought my dog to Blacksburg Animal Clinic today for a scheduled veterinary appointment, and unfortunately, we were not even seen because of an issue involving a $300 balance that I believe should have been handled directly with the ASPCA. A few months ago, my cat had cancer and required surgery on his ears. The ASPCA in Roanoke agreed to pay the $300 balance, and I provided Blacksburg Animal Clinic with documentation stating that the ASPCA would be responsible for the payment. The front-office employee who was working that day was the same person I spoke with today. She had originally scanned the documentation into their system and also spoke directly with the ASPCA representative by phone while I was there picking up my cat after surgery. I was told the ASPCA would be sending the clinic a check in the mail. Today, before my dog's appointment, I was suddenly presented with a statement saying that I still owed the $300. I explained that the ASPCA had agreed to pay this amount and that I had already provided the clinic with documentation confirming that arrangement. At first, I was told they did not have the paperwork on file. Then, after I explained that I knew it had been scanned into their system, they acknowledged that they actually did have the documentation. I also explained that I am disabled, live on a fixed income, and simply cannot afford to pay an unexpected $300 balance that I was told the ASPCA was responsible for. I was not refusing to pay a legitimate bill; I was trying to understand why I was suddenly being held responsible for a balance that had already been arranged to be paid by another organization. While I was speaking with the front-office employee and trying to resolve the issue, Dr. Matthew Watson came out and asked, with what I felt was a very obvious attitude, "Are we still doing this?" referring to my dog's appointment. I told him that I was willing to proceed with my dog's appointment as long as I was not being made responsible for the $300 that the ASPCA had agreed to pay. I explained that I simply wanted the billing issue resolved and did not feel comfortable accepting responsibility for that amount. He then essentially told me that if I didn't like the situation, I should take my dog to another veterinarian. He opened the front door and told me to go to the other vet. I have never been treated this way at a veterinary clinic. I was not yelling, threatening anyone, or refusing to pay a legitimate bill. I was attempting to resolve a billing/documentation issue that appears to have resulted from the clinic's own failure to properly maintain or process the paperwork they had already received. What is especially upsetting is that I clearly explained that I am disabled and live on a fixed income. Instead of showing understanding or professionalism and trying to resolve the situation, I felt dismissed, embarrassed, and essentially pushed out of the clinic. I cannot speak to whether this legally constitutes disability discrimination, but I absolutely felt that my disability and financial circumstances were not treated with appropriate consideration. My concern is not simply the $300. It is the way this entire situation was handled. If the ASPCA payment had not arrived, the professional response should have been to contact the ASPCA, review the documentation, and work toward resolving the discrepancy--not confront me immediately before my dog's appointment and then have the veterinarian tell me to take my dog somewhere else. After being a client here, this experience has completely changed my opinion of this clinic. I will be taking my dog elsewhere. I hope management reviews what happened today, including the documentation regarding the ASPCA payment and how I was treated when I questioned the balance.

This new owner is very hateful. He has seen my service dog for over a year. Since he took…read moreownership, he said I was rude to the staff and argued over 80 cents. He also stated I'd have to go see another vet. This is all slandering and untrue. I was short 80 cents and was going to go to my car to get the 80 cents, but a wonderful staff member said she would take care of it. This Dr denied my prescription for my service dog because he said I was looking for a new clinic. Why in the world would I look for a new clinic until he denied me the prescription for my service dog. Yes, I said I would have to look for someone else if he refused to fill any medication for my service dog. I did have to take her to Mountain View Humane to get her spayed due to my disability and lack of income. I thought at one time Blacksburg Animal Clinic was the best! This is not the case after DR Watson bought the clinic. He actually spoke with me on the phone as well and was very hateful and domineering. I tried to explain and he said he would send my medical records to whoever I wanted, then blocked my number as I only had a few hours to choose a new vet. I then emailed him to try to explain because he wouldn't give me a chance to speak on the phone when he called back. I said I'd have no choice to report him to the state board and DCA. He just gave me a hateful answer and then proceeded to tell me to do as I see fit. It's like he doesn't care! Who wants a vet like this?

Once you get to the back, the Vets are quite good. But the front desk is still--after…read moreyears--difficult to put up with. Poor communication. Too, the pricing is terribly high. They started some years ago going over a pricing estimate and that helps. One reason the pricing is so high is that it is a 24/7 emergency clinic. Make an appointment if you can, and the pricing is a bit lower. In an emergency be prepared to pay, but keep in mind the vets are good there.

Recently I found two kittens abandoned on the side of the road. I was unable to take them in and…read moretook them here to get help. In an attempt not to stress the kittens out further, I offered to leave the crates I'd caught them in with the clinic for a few days. They assured me that they would be returned to me fully sanitized and put together. Today I went to pick them up and they were returned to me covered in crud and hair and debris, very clearly not cleaned, along with missing over half of the screws needed to connect them (There were 18 total, 8 were returned). When questioned they said they had cleaned one of them (but not the other?) thought both were in a deplorable state. I cannot speak of their pet care, but their customer service is patronizing at best and I would highly recommend triple checking any equipment you leave with them as they do not seem to care what condition it leaves in.

Truly Amazing. I lost my dog (16yrs old) last month and the support and caring from all of them…read morehelped me to deal with the loss. My 18yr. old started having issues, and they stepped right up with explanations, choices, and support. Lab results were discussed, and I was even given a copy! I've been to 2 other vets in this area, and both were inconsiderate of my time, treated me as if I was incapable of understanding what was going on (I'm an ND), ignored questions and made statements that made me question whether they cared for my pet (who's a part of the family) or not. This vet center deserves more than 5 stars. I highly recommend for someone who loves their pet as we do! From the girls at the desk to the vets, it's top quality.

LOVE LOVE LOVE Westlake Vet Animal Hospital. We cannot say enough about Dr. Luke and his staff…read more They have been so good to our canine and feline pack. They are empathic, knowledgeable, competent and skilled, provide timely updates on diagnostics. We feel so blessed to have a veterinary clinic that cares about our fur family as much as we do. SOO GRATEFUL!!!

We were traveling through the area and my senior dog ripped a toe nail out. This clinic fit him in…read moreat short notice and they were so kind and friendly. They checked out all of my concerns and were very patient with my dog who doesn't always act nicely at the vet. Another thing that was very helpful is they cut up the medicine for us. Since we are traveling it definitely made things a little easier.

I brought my dog in to be evaluated for vomiting and clearly informed Dr. Matt McCormick that my…read moredog is reactive. I requested and placed a muzzle before the exam began. During the physical exam, instead of asking me to assist with restraint, which has worked well with other veterinarians, Dr. McCormick began pinning my dog firmly against the exam table in an attempt to control him. My dog became extremely distressed and ultimately urinated and defecated during the restraint. The level of force used felt excessive given that his anxiety and reactivity had been clearly communicated. I had to intervene and remove my dog from the situation. I understand that reactive dogs can be challenging to examine, but I expected a more collaborative and low-stress approach. Based on this experience, I will not be returning to this clinic.

I was so impressed with this Veterinary office. My 13yr old dog was having some stomach issues…read more She's not the friendliest dog. She gets nervous easy and so starts to bark. She sounds and looks scary, which makes most people tense up and that makes the situation worse. This usually happens even at vets offices. But for the first time in her long life she was made to feel comfortable at a vet office! Both the vet tech (so sorry I don't remember her name - she was WONDERFUL) and Dr. Lynn were so good with her. The got down on here level, approached from the side (something we will advise others to try going forward) and were patient and gave her treats. After just a little bit of working with and on her, my nervous dog happily left the exam room WITH Dr. Lynn without even looking back at us. I've NEVER seen her do that ... even with people she knows. Now for the important stuff. Her stomach is better. They did testing, but before getting all of the results gave me some things and suggestions to help her at home. And it all worked wonderfully. She's gaining weight again. Her stomach is good. She sleeps through the night again. AND as an added bonus, after months of trying everything under the sun they also gave me a solution to the fleas that actually worked! Which is a huge relief for us and the dog. Love this place. Prices weren't the cheapest but very reasonable for all they did.

We have been with CSV for years (more than 20) we always see Dr. "MIKE" or Dr. Mccoy for surgery…read more Words cannot express the passion this amazing group offers. From Priscilla (in the front) to our DEAR Dr. Mike (HAIRFIELD) it all goes perfect. My daughter grew up seeing us take our dogs to Dr. Mike and not she takes her 3 dogs (all ALL before now!!) to the same place, same doctor. Our pets love everyone there because they can tell THEY ARE LOVED. My deep appreciation for ALL that you do for our fur babies. Love you Dr. Hairfield

Awesome staff and top notch veterinarians. I've been taking my dogs and cats there since I moved to…read moreVirginia 15 years ago. I've never been disappointed . Highly recommend !

This is long, however, worth reading…read more I want to start by saying everyone here is extremely friendly. We have taken multiple animals here over the years and always had pleasant experiences. That being said, whenever we are there and there is an issue, I never feel we get clear guidance on what to do. It almost always seems like it's a list of things we can do and let us choose rather than professional recommendations. Almost like, how much money are you willing to spend while you take shots at fixing this? This really came to a head here recently when I feel diagnosing our puppy with kidney disease was poorly handled and almost mishandled in my opinion which has resulted in a 1.5 year dog having stage three kidney failure. After years of only having one dog, we decided to finally get another and we went and got an 8 week old Dalmatian puppy. Immediately we realized that he would not stop drinking water (to the point he would throw up) and had more frequent than normal accidents in the house. When bringing this up, we were told that they could do a blood test, however, he is too young to have kidney issues and it is most likely a disorder that makes him obsessed with water and he will grow out of it. We continued to bring this up on every visit and were told to limit his water and he would grow out of it. Finally, when we came in and he was around 1.5 years old, they decided to do blood work and found out he was in stage 3 kidney failure. They recommended an ultrasound and sterile urine sample which we did. Based on the findings they said he should immediately be put on antibiotics because something they found points to a possible infection and we were prescribed over $100 in antibiotics. It was also determined his bladder wasn't normal size and things seen on the kidneys point to issues. We were told time is of the essence and we had to get him on the antibiotics. They said special kidney food was important but never made it seem urgent. If they had, they would have tried to send it home with us that day. A couple days later they called and let us know an infection was not an underlying issue. Honestly, it seriously felt like it was about the money and not properly treating our dog. They then sent a referral to go to Virginia Tech to see a specialist. Virginia Tech would not be able to get us in until 9/25. Months later. This is where I really start to get aggravated. They claim every second matters but recommend us to a place that can't get us in for months. Luckily my wife knows a veterinarian and they refer us to a Specialist who is in Vinton and was an Internist/Professor at VT for over 20 years. He got us in the following week. Why in the world would Roanoke Animal Hospital not have referred us to him? There is absolutely no way they didn't know about him. Unfortunately, he did confirm Stage 3 Kidney failure and gave us some recommendations. One thing he said was that no matter what, we have to let him drink as much water as he wants. If not, it can start to cause issues with his organs. Because we do not have bloodwork from when Pongo was a puppy, I have not clue if he has always been in Stage 3 Kidney failure. That being said, what if he WASN'T? What if they had recommended we do blood work and we found out what was going on early and immediately did stuff to slow down the progression? How much damage has limiting his water for 1.5 years at the direction of the Vet done? Now my family has to deal with the fact that the puppy we love might only be alive until he is 3 or so. The ball was dropped. And I hope this really makes Roanoke Animal Hospital rethink things and take a much more proactive approach to stuff. Nothing can fix this, however, I hope this prevents another family from having to deal with the same heartbreak.

Foothills has been my cats vet for over a year. at the age of 3 we found out he had kidney disease…read more Ever staff member was always nice and caring. Yesterday i had to make the hard decision to let SushI go. Everyone was so caring and it was such a sweet experience. I thank all the staff very much for letting me have that time and experience.

Foothills has been our primary veterinarian group for the past 3-4 years. Shortly after we moved to…read morethe area a feral cat came along and took up residence in our barn. A few months later she showed up with a litter of kittens and said, "you've been feeding me, will you feed my babies "? We helped her wean her litter and she began to let us pet her...if she felt like not hissing at us. I called every veterinarian office in the area and this was the first group I found that was willing to handle ferals. It took several months to trap some of the cats but we were determined to get everyone spayed/neutered before we ended up with another litter. Foothills was great to work with and very understanding when I had to cancel an appointment on short notice because we were able to catch a cat. We actually had to trap 3 of them that were too feral at the time to handle. Today I was back with my alpha male. Although he's been neutered he frequently gets into cat fights as he insures that no other cats move into his territory. Fortunately he is no longer feral and easy to handle. The vet always discusses treatment options and takes time to answer questions. The staff here is also extremely nice and great to work with. I trust them totally with my fur babies.