Had a great experience opening up a checking account here!…read more I walked in at 5 on a Friday and was immediately greeted by a friendly bank teller and told where to go to wait for one of the associates to help me open an account. Stephanie was super helpful and made sure she covered everything with me. I already have a chase credit card, which gave me an added promotional bonus for opening a checking account. She also covered some other credit cards I was pre-approved for and did a great job of covering the benefits and giving me additional information. By 5:30, I had my new chase debit card in hand and was on my way. When I'm ready for my next chase credit card, I will definitely go to this branch to take care of it (instead of doing it online!).

I love this bank and the people who work here. Very professional. Shout out to the security guard…read more Thank you!

20th Century Bank Meets 21st Century Technology = This bank across the street from the elder…read morecommunity. I have been transported to a time where Banks look like Banks - with a safe place where you feel your body is very protected. When I was looking for a new account, this bank felt like a small business, so I explored creating one. I went online to set up an appointment--easy breezy. I get text messages to remind me of the appointment. Stepping inside, I was immediately struck by a sense of nostalgia. The bank's design and layout reminded me of the banks I used to visit with my grandparents. It was a comforting and familiar feeling, despite the modern addition of video cameras at all angles. It was very smooth to open an account as the confirmation email informs you what documents you need to bring.

This new Capital One Bank branch just opened in late 2024. The atms were available prior, but now…read morethe office is open and staffed. The setup is pretty simple. There is a one security guard at the door and occasionally a person checking what people need. There are 2 private rooms and a customer service desk in the back. The customer service representatives are ok. However they seem to be bery limited in what they can do besides simple transactions and basic account maintenance, which may be by design. The layout and decor are modern and minimalist. There is ample seating along the wall for people to wait and that's about it. Overall, the experience was OK. However, if you need to get a lot done that doesn't require you to go in person, you may be better off with phone customer service.

I called customer service about a charge in checking account. I answered all their questions so…read morethe next the money was in my checking account. Later this month my request was denied and they took the money back. I called up and they said it was a temporary credit. This was not told to me at the beginning. I'm on social security it hurt me financially. I am changing banks. Bad banking practice.

I was quite impressed with how knowledgeable and professional the staff is in this Chase division…read more I sat down with one of the financial bankers and advisors (Ronny and Alex) and they took the time to explain everything for me and gave me some ideas in how to better manage and invest my money. I've never had a problem in this place....

I was very impressed with the professionalism of the staff and speed at which I was attended to…read more Nirmala was very friendly and answered all my questions.The entire process of opening an account including getting the debit card took about 15-20 mins. The location too was perfect for me because its just a 5 min walk from my place!

I used to like the uptown branch better, but we just drove by today and I guess it's closed!…read more This branch is ok-it's got 2 ATMs in the lobby area that stay open after the branch hours (inside where you'd speak to a teller or specialist would be). The tellers are usually pretty quick/user friendly-I e almost never seen a line. However, if you're waiting for a specialist, the wait can be quite lengthy, and you should pray you don't get Earl (although he's one of 2 specialists I've ever seen there, and often the only one there is him). He's curt, and not user friendly to say the least... so best to try and wait for someone else, or honestly go to another bank.

I've had the worst experience getting my title for my car with a TD loan since January and still…read moredon't have it resolved. Zero empathy, repeated incompetence and down right rude escalation leadership. Not to mention the prompting for calling is cumbersome--first 5 letters of last name prompt is unrecognizable as the English alphabet. I'm on my 9th trip to the DMV and you make them look good and we all know their reputation. Call me if you truly care. Meanwhile I'll be spending my time venting to anyone and everyone about this horrendous experience. Sandra Hansel

Location with mortgage brokers, a premier account rep, cashiers. All entry is by appointment or…read morethrough the drive thru. Service is efficient and was able to get checks while stopping in for a cashiers check. No coins accepted at this time (rolled or not).

Probably the friendliest branch I've been to. They are also quick and efficient. This Wells Fargo…read morebranch caters to the people 5/5

Convenient bank location near the Holland Tunnel, and hours are reasonable. Ben there has helped me…read moreat the teller or through the drive-thru, as well as questions with safe deposit boxes (which they have available), CDs, and loans. They have a coin machine, which used to be free for all, now free just for customers of the bank with an account, but 6% for all others. Down side is that often it's not working properly because it gets jammed or stuck. Watch yourself in the parking lot. People zoom back and forth from the A&P, Papa John's, and Best Buy here.

Americas most convenient bank? not even close. Went in for some quarters and they wouldn't exchange…read morewith me unless i opened a new credit card with them. How is that convenient? How is that legal? Is my money not green? what a joke, at least I know to never open an account here if they can't even get the most simple convenience correct without trying to get a subscription out of me. i shudder to think what actually banking with these people would be like, avoid at all costs has this tactic ever actually worked on anyone? who was so desperate for quarters they fell for this ridiculous demand and took a hit to their credit score over a fistful of quarters? what does TD Bank possibly get from alienating potential customers and burning up free goodwill and public relations Just a suggestion but maybe if you actually start helping people who come in and being americas most convenient bank in action not just slogan, maybe just maybe you would actually convert some of those people into loyal td bank card and account holders wow look at that, Bank of America managed to give me quarters in all of 2 minutes. they didn't require anything of me! did it all with a smile and professionalism, wow that is how a company who cares about their reputation operates. i will absolutely consider bank of america when i next go to open an account! I can see that they value my time and my business, and they are actually convenient!

I have a personal banker here, she is wonderful! When I…read morescheduled appointment online, she called me and made sure I will not miss it (I was 15 minutes late...) She advised me what to do to have things faster, what documents to bring and what I need to do with my accounts in the future. Then I went to tellers and guys there were also very good and efficient. Such a wonderful service! Thanks, everyone there!

Only 6 months ago did I sit down with their financial Merrill advisor Joshua Mccoy. I have never…read moreinvested before. I was there with my daughter and spoke with him on numerous occasions. He suggested investing in a bond. I said ok but as a single mother really did not want to loose any money. He told me the chances of loosing was very little and a big loss has not happened in a very long time. Well I lost $2000. I just want to ask: was it about a commission or was that really your best advice.

"Hear ye, hear ye. Come one, come all"…read more The bank is open with free checking with ATM Card (minimum $1000 balance) himmm...... I just love new banks it's like new crisp money to me and this one is lighted up like a disco. They advertise the power of red but the place is is mostly blue ? It is open 7 days, and they got safe deposit boxes and free coin counting like TD Bank used to do. So now finally I can lug the 5 gallon water jug with pinnies down here and buy meal a happy meal at the McDonald's next door. They also posted no ATM fees and that you get $75 bucks for switching from your bank.

Good customer service and solid account features. The biggest downside is that branch locations are…read morelimited, making it difficult if you travel often. Overall, a good choice if you're in their service area.