I ordered a floral arrangement for my mom on Valentine's Day and the flowers they delivered were extremely disappointing and not what I paid for. Not only were the flowers completely different but the arrangement was much smaller. Their substitution policy states that if certain flowers are not available, they will deliver an arrangement of equal value. However, that wasn't the case. When I called, they stated it was an error on their part because "they were extremely busy" which I understand but if that's the case, let the customer know or don't accept more orders. They told me I would receive a refund, but then I got a call back 5 minutes later stating I need to leave the flowers received outside so they could pick them up because it wouldn't be fair to them. So, not only did they not inform me I was receiving lower quality flowers but now I'm supposed to ask my mom for the flowers back because it was a mistake on their part? After explaining this to the woman on the phone, she stated she confirmed my refund. Yet all I've received from them is an electronic receipt and have yet to see the statement on my card. I tried calling back to ask about this, but no one answers the phone. The experience was a nightmare and I will never be ordering from here again. Please beware when ordering from them!!! read more