John sims and black onxy lending fraudulently stole 10k from me and after calling him on it he said…read morethat he would return it but low and behold nothing. They have not returned calls or emails and now the authorities are involved for fraud. I would have given zero stars if I could. They do not have any investors for your project and only pretend to in order to scam you out of your money. JOHN SIMS AND BLACK ONXY LENDING IS A FRAUD...DO NOT DO BUSINESS!!!

Black Onyx, specifically Diane Cole, Michelle Wax, and John Sims are frauds. They took my check,…read morebut the very next day I had secured funding elsewhere and informed Black Onyx I would not require their services. I had not filled out any of their "due diligence" paperwork yet so they had not done anything on my behalf. They promised to return my money by Oct. 12, two months after sending the check. It is now January and I still have not received anything. They are all crooks.

Best CPAs in the US. They are not just CPAs - they are our financial advisors. We look forward to…read moreworking with Jun, Jake and the whole crew at Zhou agency every year. They save us money and time. We see them as our partners in building wealth. We strategize and they give us great investing advice based on tax benefits. They are a huge part of our success formula for building long term wealth.

My tax was simple, I gave them all my information in Feb but they didn't tell me until the day…read morebefore deadline that they had file extension. Absolutely nightmare. They are selectively "friendly" to certain customers. If you bring in a lot of tax revenue to them they will treat you well. In my case, the owner pretty much told me I was nothing to their business, they would not accept me as a customer because my tax was too simple and cheap to do. Probably also why they deprioritized my tax filing till after the deadline. What a disgrace

Went to this location for a quick deposit and went to the teller because of the amount. There was…read moreone teller, which was a surprise for Friday at lunch hour. Fortunately only one person ahead of me so it was quick. Teller was pleasant but not anything welcoming or appreciative of my business. Average customer service, nothing great-nothing bad. The experience today was just ok, nothing out of the ordinary. Sometimes I think is just more pleasant dealing with robots than with actual people that have the hospitality of a robot.

Does anyone work over there to answer the phone, or are they really too busy to even answer the…read morephone??

I refinanced my vehicle in '21 w FNCU and tbh I had a good loan officer Syria so I was pretty much…read moresatisfied w every bit of service she offered and sold me. Since then I've never had any issue with this bank, my payments have always been timely, motor insurance in check. Fast forward to October '24 I noticed an adjustment of $2,070 added to my balance. I reached out to them and I was told they had tried to send me several mails so they were forced to purchase insurance on my behalf because my insurance was cancelled in August, I said no, I've insurance so I reached out to my insurance company and found out that my insurance was indeed cancelled because the credit card they had on file had expired and was unable to be charged. I repurchased a new policy immediately and reached out back to FNCU making them aware of the situation and why my insurance was cancelled, I also told them the reason they were unable to reach me is because my job required me to travel a-lot (Travel RN) and I moved homes so I must have missed their mails. Tell me why these greedy people issued me a refund of $1,214 and charged me $856 for not having insurance for 2 months, (bear in mind this vehicle is in amazing condition) and had the nerve to tell me they could reverse the remainder if I provided proof for the period of August to October, which means they could actually issue a full refund of the total $2,070 but chose not to. I requested to speak to someone by the name Chris Durkin and a Kathy Waner and they both with so much sarcasm in their responses said there was nothing they could do to assist. They offered me the option to paying the $856 in a lump sum, a 12 month equal pay or extending my loan term. I laughed in my mind saying to myself do these greedy bunch think I'll watch you rob me of $856, past interest made of thousands of dollars, then let you extend my maturity to even make more money off me, you must think you're speaking to an illiterate or think every black person in America is broke and foolish. I requested to pay off the loan, because what rubbish? I could've paid this loan off a long time ago but like I said earlier I was pleased, had no inconveniences at all, didn't even mind purchasing a new vehicle with them, so I didn't mind running the account. Now this was the height of their foolery, I purchased GAP for the period of my loan term (valid till Nov '27), I reach out back to them, I've scheduled for this loan to be paid off and since I had GAP in place, what's going to happen to the unused portion of my GAP insurance, these thieves had the never again to tell me I didn't qualify for a refund because I didn't cancel in the first 90 days! I said what? Why would I cancel something I was still using and needed in place? Why is your policy different from all others on the market? You can't refund me for something unused but had the nerve to charge me for a period I didn't have insurance and no mishap was recorded on this vehicle? See the pattern here? Pls if any one intends to purchase a loan policy from this company, please be careful! I thought to come on here to share my experience so no one else falls a victim of their theft.

I needed a local Chicago bank since Wellsfargo is just not that big here. I signed up with FNCU and…read moreI've never regretted it. Jade and Adrienne are the sweetest ever. So nice and professional. Yadi Vagas was amazing to but she has moved to another location now. One other thing that really impressed me about the 541 Fairbanks location is that they hold monthly classes to teach customers about money and finance! Wells Fargo never offered me anything like that! I will not be in the Windy City forever but as long as I am, I won't be banking anywhere else. Great job FNCU....and thank you Jade and Adrienne! You ladies are the best!