BJ in Billings, MT was recommended by a friend to install my engineered hardwood floors - & I now…read morehighly recommend him as well! He's prompt, thorough & does a very professional job. At the store, Matt very patiently answered my questions. Good customer service. The only hiccup was that removal/reinstalling the base boards was not in the contract, so that was an additional cost. Not exorbitant, just wanted to mention that. Other than that - very happy with my new flooring!

Very disappointed. Unfortunately, I didn't get the install quote in writing, and was charged…read morealmost twice the vetbal quote. Also, I was sold more than I needed in product and their installer charged me for the entire amount I bought, not what he installed.

Very friendly. Worked so hard to get out seemingly impossible stains! Hope to see him soon!read more

Lori got in touch with me so quickly, and I am so relieved they can get us taken care of at the…read moreperfect time as well. Couldn't be happier so far!!!

Impossible to contact via telephone or any other means. I suspect they may be out of business.read more

I needed new flooring and had dreaded the process for years. I truly put it off for 4-5 years…read morebecause of the work involved. It completely stressed me out thinking of physically moving everything out of my home & back in again. And when do you find time to do that? I went and talked to Angela about it. She took me through baby steps. I took samples home numerous times to make sure I made the right choice. She made the process a lot easier than I expected. It was still a lot of work, but so worth it in the end!

So disappointed in the customer service from this business. Zero communication from sales…read morerepresentative and/or manager after the install. Condition of our property was left in a seriously dirty state with such a strong cigarette smell left behind by the crew. Floor sanding resulted in excessive dust in every cabinet, appliance, furniture and blind (I expected some dust, not this much!!!). I called numerous times and never got a call back...just snarky emails. The product and actual install were fine, but the customer service after the fact were less than satisfactory....will not use this company again. I finally had a conversation with the company accountant who was pleasant, empathetic and did as much as her role would offer. This was a really poor experience. There are other flooring options in Bozeman.....should have gone with them.

From the owner: Gallatin Valley Carpet One Floor & Home is your local flooring store in Bozeman, MT. We take pride…read morein offering superior customer service and quality residential and commercial flooring such as carpet, hardwood, floor tiles, vinyl, and more. Our flooring options come in many styles and colors and compliment every lifestyle! We also offer kitchen and bath services, hardwood refinishing, furniture products, heated flooring systems, area rugs, and more! Don't have time to stop by the showroom? Ask about our Shop at Home service, and we will set an appointment to meet you at your home or office!