Wish I could give negative stars. The worst, unprofessional performance I've ever encountered. I had trouble with Victor two years in a row so it's not just Covid related. Lied about work he had done and when he did it. They lost some of my confidential files that were uploaded. By there own admission opened 6 profiles for me put couldn't get it right. They brought in a manager, Ladan to fix it. She made many promises. it's only got worse. I'm owed a refund they promised me on 9/15/20 and i still get the runaround. I've been fined by the IRS for a late corporate return, and they admit it, and they promised to pay the IRS. I'm getting further penalties for them not taking care of it. I can get no written answers as to what happened although it now appears the manager never followed through. 2 other issues to long to write. Stay Away read more

I have no idea what Helen Q. is talking about in her review, nor who this "guy" she refers to may be, because this is essentially an H&R Block CORPORATION, not an individual, which means that there are 5 or more accountants working here, in addition to staff. I have been coming to this location for a few years now (first they were next to a Publix and now they are in another part of the same shopping plaza, in a remodeled, ritzy spot, which is when they changed their name to Block Advisors). I have been happy with the services of Helene Graff, who is an EA (enrolled agent). An EA is authorized by the U.S. Department of the Treasury to represent taxpayers before the IRS for audits, collections, and appeals, according to the National Association of Enrolled Agents (NAEA). EAs advise, represent and prepare tax returns for individuals, partnerships, corporations, estates, trusts and any entities with tax-reporting requirements. EA's only tend to focus on preparing taxes, and many specialize in tax resolution. In addition to an IRS-administered testing and application process, enrolled agents must complete at least 72 hours of continuing education every three years. I have felt confident in her abilities and have yet to have an issue with my taxes. An accountant I had engaged prior to her had told me I owed over $3,000 to the IRS and had a week or two to pay it before they charged interest and the debt would just keep escalating. I came to Helene almost in tears that time (sorry but I don't have $3,000 lying around in my bank account, and I cannot come up with that amount in a week or two unless I prostitute myself or sell drugs...not exactly the best options for anyone). She looked over my taxes and not only did I not owe that to the IRS but they owed ME a refund. Anyone who can help me get out of a bind or a debt has my business and full endorsement, so I have been a customer for the past 3 years. Because she is an EA, she can tackle some quite complicated tax returns. Mine can be a bit challenging, which is why I come to her. They also offer business solutions and business advice, payroll, bookkeeping and tax planning year-round, both for companies and for individuals. They are open year-round until 9 p.m. most days, and they are open 7 days a week, making it convenient for anyone to come either during the week or during the weekend, whenever one can catch a break. read more

Stephane and I are writing this review because people who make a difference should be recognized, specially when they work hard to treat every customer equally and make sure they have the best experience. Gabriel Ku is a fantastic asset for HR& Block, both my husband and I are amazed by his professionalism and his knowledge. We hope he is recognized and treated with the same respect he has for his employer. This particular office is run by an amazing team of professionals, it helps to pay your taxes when you deal with a positive, polite and trained staff. Thank you for being the best at what you do! See you all next year! read more

Worst service ever. Sent tax info to them in February, still unfinished in October. Never go there!

Worst terrible experience in life !!! I called to make changes on my appointment and the who answer the phone was very impolite at the point that he hang up the phone to me . Giving one start because 0 is not an option . Lorraine was the best there . read more