This is a response to M&Ms review, This review is so inaccurate i wasnt even going to respond to it, but i felt i had to put the records straight. M&M came into the salon regarding her hair. She explained to me that she had been to several other salons in the area but none of them understood what she wanted. She told me that she wanted some colour and that she wanted to go blonde. I asked her if she had any colour on her hair and she said no, and that i explained with her hair being virgin hair she could choose any colour she wanted. I asked her if she wanted an allover tint or highlights, she choose highlights. I asked her if she wanted a full head or a half head, i also explained the differing results between the two. With highlights they will always be a section of her own hair left out between each foil. I also said to her the lightest i could go with a tint would be medium blonde, if she wanted ash blonde it would have to be bleach! She opted for a half head of highlights with tint. One hour later half way through her blow dry she decided it wasnt light enough! Giving that she chose the colour herself any other salon would have charged her again. However i applied another half head of highlights using bleach complimentary! She was very happy with her result and described in her own words that it was perfect and that she should have chose bleach in the first place. I believe charging someone £70 for two sets of foils is very generous of me, the fact she was in the salon for four hours deminstrates the good value she recieved. The above leghthy accounts is accurate to actual events. I must now respond to M&Ms complaint specifically. M&M was quoted between £65 -£70 for a half head of foils she was not quoted £60! M&M was not bullied into having a treatment we recommended she had a treatment after having so much colour on her hair. As for it being conditioner it was a everyday treatment by TIGI at a charge of £3 which she could have said no to! M&M was also asked if she wanted a trim, she said yes! As for her being in the salon for four hours that was her choice being the indecisive person she was! As for her root being a centimeter long she really is grasping at straws now! My foil work even though i say my self is perfect! As for her hair being darker underneath her hair was dark underneath like anyones would be after a half head of highlights. She also commented on my staff being friendly and that they had lovely hair, and she wondered where they got theres done. They have there hair done by me Karl! Thank you for the compliment it is much appriciated read more

I have recently moved to Liverpool and was very nervous about visiting a new salon, but felt that I needed a change and had received a recommendation for Bleach and so decided to try it out. The salon is fitted out very nicely and the old bank windows allow loads of light to flood in and yet as they are set high in the walls, there is privacy from the outside which is great if you do not want the world to see while you are being transformed. I went in with a mousey over processed blonde, feeling decidely unglamorous. I was immediately welcomed and shown to a seat. I had been booked in with Carl, the owner. He sat and listened while I described my hair issues, he was understanding, and made suggestions but was in no way pushy. Despite my intial nerves, having discussed things with Carl I felt confident to take his advice and went for a lovely copper colour. While my colour was developing, I watched Carl do some great cuts on other clients. Carl did my cut and blow, the cut is fantastic. I have longish hair, he created a really good shape keeping the length but creating an overall look that is much more stylish. I was delighted with the finished colour and style, the colour Carl selected is better for my skin tone and makes my blue eyes much more striking. I bounced out of the salon and was checking myself out in the shop windows all the way home. My 18 year old daughter was very impressed (she says she is going to see Carl soon) and my boyfriend was also delighted with his new look girlfriend. I shall definitely be visiting Bleach again and would recommend the salon. read more

I went to Bleach for a treat as i dont usually go to get my hair done. After arriving the staff were really nice. After removing my hair bobble jane commentated how lovely my hair was and how good the condition was. After 5 minutes of been there carl came over and was immiediatly trying to persuade me into having 8 inches off. (my hair was down to my bum all one lengh) I told carl and jane i didnt really want to have it cut much but just a trim. After half an hour of jane telling me it would make me look younger and more glamerous i decided to go ahead and have around 5 inches off. After 1 hour drying my hair with big roller brushes my hair was done. OMG it was really short and loads of different lenths. It looked just average i am not confrontational and said its ok and quickly left.. i left a £5 tip just because i leave tips wherever i go and jane was lovely just too persuasive. After getting home and brushing my hair it looked awfull. I hate my hair now and used to love it.... They did colour my hair which i really liked and was just what i wanted. I am just sooo sorry she chopped it all off. AFTER A GOOD FEW WEEKS GETTING USED TO MY NEW HAIR STYLE I CAN HONESTLY SAY I WAS A BIT TOO HARSH ON MY REVIEW. I THINK IT WAS SUCH A DRASTIC CHANGE IT TOOK A WHILR GETTING USED TO.. I DO LIKE MY HAIR NOW WHEN IT HAS BEEN PROFFESIONALLY BLOW DRIED.. I WOULD LIKE TO APOLOGISE TO JANE IF SHE TOOK OFFENCE BY MY REVIEW... I ADMIT TO BEEN WRONG AND YOU WAS RIGHT TO CUT MY HAIR THE WAY YOU DID.. YOU WAS LOVELY AND FREINDLY.. SORRY AND THANK YOU... SHAYLA X read more

I visited Bleach on October 29th for a cut with Karl. The Salon is really beautiful and very friendly. Karl was exceptionally friendly and really listened to what i wanted. As a result i had a brilliant cut, the best i have had for a long time and i have visited a number of top salons in Liverpool over the past couple of years (Voodoo, Minskys, Herberts, Andrew Collinge and Vidal Sassoon). I also opted for some colour which looks great and had a treatment on my hair whihc made my hair feel lush! I was really pampered and spent a good few hours in the salon, filled with lots of nice coffee! I have had lots of compliments from poeple regarding my hair and am hoping to go back this week for another cut. I would without a doubt recommend this salon to anyone wanting a friendly and good value experience in a classy salon. For those who have left negative reviews, my advice would be to just ensure you ask for exactly what you want and if you dont want a treatment or a colour etc then just say no - simples! 5/5 for this salon and would recommend Karl as a stylist, my hair is a very modern style and he knew exactly what would make it look fab. Thanks karl Sarah read more

After just moving to the area I was keen to start supporting local businesses and my first port of call was this salon and I have to say that it has proven to be one of (if not singularly) the best hair salon experience I've ever had. The service was second to none. Friendly staff - I met Karl and Amy - who were more than happy to keep me in bottled beer and magazines while I was sat underneath the clima heat! I had a consultation first off to discuss what I wanted and Karl was more than really helpful. I was having a compete overhaul so I needed guidance and this was given without being pushy or opting for the 'hairdresser knows best' attitude which, in the end, he did! The finished product is the nicest cut I can remember having but certainly the best cut I've had in Liverpool and I've done the Sassoon, Voodou and Hooka thing. Definitely worth a visit and they do late nights on a Friday which suits my Monday - Friday schedule. I'll be back and unless I move out of the city all together I don't see myself using anywhere else. read more

After months of usually going to voudoo for my cut and colour, I decided to try Bleach as it was close to were I live. The staff were really friendly and Stacey who cut and blew my hair ldid it lovely and i was really happy. i had my consultation on my colour with another member of staff who i felt either didn't understand the colour i was after or didn't listen. my roots turned out a different colour to the rest of my hair. I went back a few days later after various comments from family & Friends, and again - everyone was really friendly. I even showed a photo of myself with the colour i usually get. i didin't get this colour - i went from a bleach silvery blonde (which had taken me a while to get) to a dark blonde/ mousey brown - a million miles from what i wanted. i would agree with Vicky in that you have to be demanding in what you want, as i got what they thought i should have instead. Given that there isn't a real difference in price any way, i would reccommend Voudoo over Bleach anyday. read more

I have lived in Liverpool for 7 years and must say this is THE BEST HAIR SALON i have ever been too!! Karl is both a fabulous hairdresser and great stylist!! he knows exactly what will suit you, but also listens to what the customer wants! I have many 'style changes' going from blonde to black and back to blonde, from long hair to very short hair and have always been extremely pleased with the results AND THE COST too! Stacey (who I believe has trained under Karl) has also become a fantastic hairdresser in her own rights and does an absolutely mean blow dry for those big nights out! All in all, I can not fault this salon, the staff, the decor, the atmosphere and the price are all spot on. If you just want to have a little sample, I suggest you go in on a saturday afternoon for a blow dry for a big night out, and believe me you will certainly go back (it always helps being offered a glass of wine to get the weekend started!) So please give bleach on Smithdown a go, you will end up going back! read more

I had been putting off getting my roots done as I wasn't always happy with the colour I left with, wanting as natural a blonde as possible I often got left with white hair which was bleached to within an inch of its life leaving my hair so brittle! With Bleach at the top of my street I had always looked in and seen it constantly busy and beautifully decorated inside! I decided to give it a go and my god have NEVER been so pleased with a colour!! I was greeted by the lovely & very friendly female staff who chatted to me throughout my treatment, I was introduced to Karl who talked to me about what was best for my colour and to improve the quality of my hair, he was great and explained exactly what he was going to do, I felt like I was in safe hands! The treatment was fantastic and I LOVE the colour, its so natural and could not be happier!! I have already recommended Bleach to friends and I will definitely be back :D! read more

My first impression of Bleach was good though this was quickly changed by the attitude of the staff. I was sold some product that was apparently the "best" product though when it was used on my hair in the salon it was awful. When I returned the following day to obtain my refund (which was prearranged) I was advised that I was the first person to complain about the product. My haircut, well to be honest, this was not great either and looks as though it has been hacked and it was also uneven which I had get a family member to fix. When I complained, the owner took offence and was VERY rude to me. Will I return, certainly not, I would rather support other local businesses. Would I recommend, certainly not, basically if you do not fit into a certain category of clientele then the staff do not seem to be that interested and do not take criticism too kindly. read more

What an experience........ Sadly not in a good way. Visiting this salon i was expecting to leave feeling like a million dollars but ended up upset, annoyed and £50 down, with hair that looked like i'd been attacked by a lawnmower. Friends and family thought i was exaggerating until they saw me and all had to admit it looked awful. I wanted to cry! If you do decide to go here, be very certain and demanding of what you want. I tried to say that i did not want something doing, and the sylist went ahead and did it anyway. It is 3 weeks since having my hair 'styled' at this salon and luckily it is starting to grow out, but it will take a while for the stumpy bits to grow back. I am now sticking to my usual hairdresser and will not be returning to Bleach! read more

I've been to Bleach 4 times now and I think it's a great salon. The lead stylist Carl is absolutely brilliant, he listens to what you want and gives really thoughtful advice, the consultation is in depth, he is full of good ideas for what suits and what doesn't and most importantly he's not afraid to tell you if he doesn't think what you want will work on your hair! Everyone who works there is really friendly, it's relaxed and you can have a good laugh while having your hair cut, it's easy to get an appointment and there's a beauty salon upstairs so you can nip up and get your eyebrows done while you're there! It's not the cheapest around but you do get what you pay for, if you don't want to pay the extra for Carl then Stacy is also fantastic. read more

after booking this salon with a group on voucher i didnt know what to expect I arrived to be greeted by warm smiles and lovely staff that made me feel at ease after a consultation with Karl he decided that i should go for a softer all over colour I was a bit nervous but realised I was in great hands after my hair was coloured I asked his advice on what style after having my hair long for years he decided that a bob would suit me I have been told by everyone that it really suits me so due to the lovely way the staff treated me and how good Karl was he now has me as a loyal customer and has put my faith back into hairdressers so thank you to all the team at Bleach and will see you in around 5 weeks for my next colour Lisa Murphy read more

We have been with karl for many years after trying many salons out inc voodoo. Bleach is by far the best hair salon. What a gem. Its very comfortable and karl and staff ALWAYS make you feel welcome the decor of the place is fantastic and so comfy to sit in. It has that home from home feel. From the minute you walk in you can feel the friendly atmosphere. The staff are very dedicated and are very experienced. After all the years of straightning our hair and the state it was in Karl is the only hairdresser who seen this right you can put your ultimate trust in him and we are so honored to have found a truley wonderful hairdresser for life. REMEMBER EVERYBODY BLEACH IS THE WORD. read more

I had an appointment booked and when I arrived I was asked to wait half an hour when I finally sat down and said what i was in for, just a colour restyle, I had been put down for a cut and blow. The hairdresser had no time to do what I had wanted after i'd had this booked for a week and was looking forward. When we talked about what I wanted they said it was not possible an i would have to wait 4 months. I got it done exactly how i wanted for a lot cheaper and better service down the road. Very lovely staff just a shame it was not organised. Advise not to go, too expensive for what they offer anyway. read more

Had a brand new style cut by Stacey on Thursday - Fab!!! Lovely salon, staff really nice and friendly. Lots of tea n coffee offered (even to my two non-paying daughters who were hanging around). I have recommended this salon to lots of people. I have used the same hairdresser for over ten years so was very nervous about trying someone new - but Stacey pulled my new hairdo off a treat - blow dryed it myself after the weekend and it must be a good cut, because even I have managed to make it look lovely - xxx read more

Always used Bleach and always will, Karl is an amazing stylist and what you want you always get.... and better, he always makes you feel at home, comfortable and at ease with what he is going to do with your hair very professional. Highly recommend for anyone looking for a good salon even Staceys hair up are by far amazing too. The salons decor, staff, atmosphere, everything from when you walk in to when your walk out is just faultless, highly recommended to anyone looking for a good salon in liverpool read more

I love my visits to Bleach, at last i have found a salon that i feel comfortable visiting. Karl and his staff are so warm and friendly and instantly make you feel as though you matter! While i was there today a client was not happy with the result of her colour. Karl just took it on the chin and immediately remedied the problem. I was very impressed with his calm proffesional manner.I am very happy with my hair and the lovely Lotty blow drys to perfection! Highly reccomended. read more

I have been to Bleach twice and been very happy both times. I had my haircut the first time and a treatment and blow dry the second and my hair felt amazing both times! I have really thick hair and Karl always takes so much time and care when blow drying it and makes it look amazing! Wouldn't go anywhere else now. All the staff are so friendly and welcoming and Karl always remembers you. A really friendly and welcoming place that always delivers great hair! 10/10! read more

Cant believe it - fabulous haircut and colour, Karl gave me the confidence to change my hair slightly and what a difference it has made. I am getting married in March andhave booked in for the top to toe, am as excited about that as the wedding itself. My sister is my bridesmaid and when she saw my hair booked in as well - FAB. Thanks BLEACH xx SIAN NOT SURE WHAT THE £S MEAN - ASSUME VALUE FOR MONEY - DEF 10/10 !!! read more