On Monday, I took a urine sample to Blacksmith because of a strong smell in my almost 4 year old male dog. We were told we would get a call first thing in the morning with the results. We called in the middle of the day about noon, to find out about our results and we were told "the vet will call you guys within the hour." The vet did not call so at 5:30 we called again and said the vet would call. We got a at 5:58 and the whole time he thought my dog was a girl. He ended the call with "your pee sample looks fine except high protein so there could be a kidney problem or an infection in her vaginal canal." We told the vet it was a boy dog and all he said was "well that's what I think is happening let's do another UA in a month." I called him back at 6:02 (because my boyfriend talked to him while I was working) and my phone call was sent to voicemail. I still have yet to get a call back and it's been 3 days. 3 DAYS!! I have since called other vets and took him to get blood work and another UA. It turns out, that one of the receptionists or vet techs does not properly know how to tell a client to take a UA. I was told to take a urine sample either the night before or the day of and just leave it in the fridge until my appointment, which is what I did. Well after spending $400 on a new vet, they discovered he had a UTI that did not show up on his first UA done by blacksmith because keeping it in the fridge killed the bacteria. I since have left 3 messages to speak to a manager between yesterday and today and still have yet to get a call back. I have used this vet for 3 years and have never had a problem and now I'm really disappointed. read more