Hello Club Pilates Team,…read more
I ended my membership at Club Pilates West on August 7, 2025. At that time, I was informed that because I canceled on the 7th, I would either (1) be charged for the next month, or (2) choose immediate cancellation, which would end my membership right away and prevent me from taking any more classes for the rest of the month I had already paid for.
I clearly chose immediate cancellation and did not attend any further classes after August 7. Despite this, I am now receiving emails stating that I owe $300 for September, which is not accurate. Since I canceled immediately and forfeited the remainder of August, I should not be billed for an additional month.
I want to make it clear that I truly valued my time at Club Pilates. I left positive reviews because, for the most part, I really enjoyed the studio and the classes. However, one unfortunate experience led to my decision to cancel.
During one of my first Flow 1.5 classes with an instructor named Kelsi, I was made to feel belittled and unwelcome. She commented in front of the class that I "looked miserable" while I was attempting a workout that was new to me. Later in the same class, when I tried to step out of my comfort zone and attempt another exercise, she told me to just sit out instead of encouraging me.
This was discouraging and hurtful. I was bullied throughout high school, and my boyfriend encouraged me to try Pilates as a way to improve my mental health, get out of the house, and socialize. Instead, I was met with the same kind of belittling treatment that I had hoped to escape. Pilates, in my opinion, should be about support, therapy, and recovery -- not judgment and humiliation.
The most disappointing part is that, despite bringing this behavior to your attention months ago, I never received a single apology or acknowledgment. Because Kelsi teaches multiple classes per week, I ended up avoiding at least eight classes per month, even though I was paying $300 for an unlimited membership. That is not fair to me as a paying member.
Given all of this, I believe I have a very valid reason for leaving your studio and for not owing any additional fees. I respectfully ask that this $300 charge be removed and that my cancellation be honored as immediate as of August 7, 2025.
Thank you for your time and understanding.
Sincerely,
[Luisa Paola De La Llave ]