Can't say I was too pleased with the service here. My mom came here for her glasses and recommended I come so I did. At first the manager was nice and helped me out. I gave her two frames to order me. Ordering was seamless and easy. My mom had to pick them up for me because I can't make their hours with my job and I got home and one was the wrong color. As I wore the glasses the lenses were also giving me issues.
I took the glasses to my eye doctor and he told me the curvature was wrong by 2 mm which was throwing off my eyesight. When I went back to speak with the manager she gave me a hard time about the wrong color. She claimed I ordered two black pairs which I know for a fact that is not the case because I wanted one fun pair and one normal pair.
She told me to go pick out the right color frames to show her and OF COURSE they weren't on the shelf anymore, which I further explained to her. She then goes to look up if the frames even came in another color and they did, the exact color I told her they were supposed to be. She claimed that they never had those in stock.. ok.. so if you never had them in stock how on earth would I have known they came in a blue color, someone please explain that!
My next issue is, she was trying to explain why the lenses were giving me issues and saying my DOCTOR was wrong. Last time I checked I don't see MD in front of her name so I found it hard to believe what she was even saying. Anyways, she took my two frames and sent them out and when I received them again the same issue continued to happen. I tried to return them and some other woman was trying to adjust them in store before I made the return - which did nothing. Finally we start the return process and since I didn't have my original receipt they could only give me a BJs gift card - even though I paid with my BJs credit card and the woman verified to customer service we paid the $410 which was shown on the credit card. So after a ton of wasted gas going back and forth and a stupid amount of money on a gift card I am still stuck with no glasses.
The only good thing is they have cute frames but the nasty service isn't even worth it to be honest. read more