I would not like to comment about the care of the residents being offered here,as staffs are doing their best to care in such a bad working environment. most of the time, the care home is short staffed or not adequately staffed to care for high dependency patients, and puts excessive pressure on the care assistants and nurses and the staffs are over stretched, which might as well compromise the quality and safe care of the patients. A work environment which makes people feel really small and never acknowledged for the work they do. A very unsafe nurse- patient ratio on the night shifts,such as 1 registered nurse for the whole of 40 or 50 residents, where the nurse cant even rely on the other qualified staff in case of an emergency. And the management fails to look into these issues and still believes it offers safe and quality care. furthermore, a very autocratic and rude leadership styles is being practiced, which is highly unacceptable in the current scenario where democracy and human rights is expected to be observed. The home is so cramped including the hallways and the room spaces and is not hoist friendly or wheel chair friendly and do not have the adequate space for a safe moving and handling. on the overall, surely not a best place to work for, and always be prepared to receive calls on your offs to cover up for staff shortages and be prepared to work for at least 10 to 6 long day shifts in a row, if birch grove is your cup of tea. read more

Having visited Birch Grove on several occassions and all unannounced and at different times of the day in the week, I have always found the staff very pleasant and very welcoming. I could not ever wished my relative anything more than the care she receives to this day at Birch Grove. The warmth of the staff makes it easier for my family to bear what my mother is going through as her dementia progresses day by day. What more would one wish for than to have caring hearts, with all the patience they show towards all the residents in this home. I would recommend anyone to have their loved ones nursed in Birch Grove. Nothing could be 100% perfect, but the kindness out ways any other negative opinions other people like anno178. read more