My first visit to donating plasma was a very long process, as it is for every new donor. It will…read moretake about 2hrs, so prepare for that. During the 1st visit, one will have to watch an 18m video on what plasma is, what the process is like when donating, before, during, and after, different techniques you can use so that your blood won't clot the line, how the blood will be returned back to the body, etc. you will be taken into a room where, you scan your fingerprint to serve as your identity each time you visit. In this room, you will also tell the tech all locations of tattoos and body piercings. SN: if you have had a tattoo, a touch up on a tattoo, or body piercing within 4months, you will be deferred! You will then sit in the waiting area until you are called to answer 63 short questions about your health and medication use. Once that is done, you head over to the first line so that vitals can be taken. Once you pass, you will then go in another line labeled DONOR FLOOR. You'll wait until someone yells "Next" and proceed onto the Donor floor where there's rows and rows of curved chairs meant to have your legs elevated. Chairs are wiped down before sitting. When donating they will tell you to pump your fist to get the blood flowing. Now once I sat and the needle was in, I saw this woman who was flapping her legs up and down like Chucky . At first, I didn't know why she was doing it. I just thought she was being childish and impatient (at least that's what it looked like to me lol). It wasn't until my second visit (which took about 35m max) that I saw a man doing the same thing except his legs were going faster than the previous woman. Before you know it, his container was already filled with plasma, so I started doing the same thing. I was in and out of the donor floor within 32m! The ones who weren't pumping their fist and flapping their feet like Chucky were staying there 1hr minimum easyyyy. Staff are respectful, clean establishment, and they take great care of you from beginning to end. * You can only donate up to two times in a 7day period. New donors receive a higher incentive than return donors (must donate 5xs within your first 30days). As of June 8, 2024, new donors receive $100 for the first three donations and $75 for the last two donations within a 30day period.

From the owner: CSL plasma Inc. is one of the world's largest collectors of human plasma. As a leader in plasma…read morecollection, CSL Plasma is committed to excellence and innovation in everything we do. Our work helps to ensure that tens of thousands of people are able to live normal, healthy lives. We are committed to our work because lives depend on us. Our U.S. plasma collection centers, which are located throughout the United States, are committed to the highest standards of quality and Safety. Plasma is the essential ingredient for products crucial to treating patients suffering from a host of life-threatening conditions and bleeding disorders. Give a valuable gift to those who require plasma-derived therapies to live healthier lives.

I decided to donate my blood for the first time today and decided to go with this location. The…read moreinside was very nice and I was helped right away. The lady who supervises was very nice and patient with me. The service blew my expectations everyone was so nice. My vein were too small and kept causing problems but the staff was patient and quick. It was very packed but they were fast and acted accordingly. I was told I couldn't continue the donation for the day due to infiltrating bc of the veins were so small but I'm welcomed to try again at a later date. I'll definitely be going back and trying again! Hopefully it takes next time!

The facility is beautiful..I mean beautiful and clean. The staff is so slow. I made an appt for…read more530pm yesterday, actually got there early and finished the kiosk by 530pm. No lie, I did not get stuck until 7pm..this is a norm here. No sense of urgency whatsoever. It's a shame

I used to love going here. The service is still great but corporate gurus have gotten rid of all…read morethe staff except a handful of good hard workers. They are working them to the grind expecting the output of a full staff. The lines are long. The staff are pulling two jobs at a time. Screening and sticking. It's. Not right. Someone in the states needs to buy those guys out to help care for the current staff then add more. People don't have time to wait 3 hours to get paid 65.00 I miss the big bonuses when we were paid 95 for being faithful donators.

Came here on Tuesday as a first time donor. Most of the staff were extremely rude, and lacked any…read morekind of enthusiasm. They had one kiosk open and it barely worked. They had to restick me because my left arm wasn't flowing as fast and kept tripping the machine. When they restuck me on the opposite arm, it hurt really bad. I told them I didn't want to do it anymore due to the pain. It took them 10 mins to get the needle out of my arm. At this point my body was starting to shake and I was on the verge of passing out. It is now 2 days after the donation, I have a huge bruise, my bicep is swollen, and it hurts to extend my arm. When I called them today to tell them my experience, they answered and immediately hung up. On the second time I called, they answered, did not put me on hold, so I was privy to a conversation that was not completely professional. After my 56 deferral is over, I will not be coming to this location again to donate plasma

I have always preferred to do my CPR and other courses through the Red Cross. They have never let…read moreme down, and I respect the business and the work they do in the community and the world. I had a little difficulty locating the area. I blame the gps and human error. But, that's why I left early enough incase I ran into problems. Once I found the location I was a little more at ease. The area is a little industrial. But, anywhere you go never let your guard down. Our instructor, Shaun/Sean/Shawn (not sure how he spells it) was kind, knowledgeable and very personable. He did well at informing us what to expect and how to go about the process. He was patient as we went through the process. I enjoy the laughter he would bring along through your the time. Certainly eased any nerves for anyone if they had anyone. I always get a little excited when I have to re certify for first aid, and CPR. I always call into the Red Cross number on the website. They issue a military discount. Anyone whom I have ever spoken to has always been extremely helpful and knowledgeable on any information provided. This time so signed up for two more classes, anaphylaxis and blood borne pathogens. I have done everything and enjoyed the online portion of the classes they have. I think I will look up more classes to do in my spare time. The subjects are well worth it.

If I could give this center a negative 5 star, I WOULD! My…read moreboyfriend donated plasma plenty of times and decided to go here today. He left perfectly fine and came back with his arms wrapped and unable to move after getting stuck with a needle 6 times. He had every employee there to help him out, and NOBODY knew the machine was malfunctioning. I called to speak with them and figure out why there isn't a procedure for this issue, they're reason was because the plasma center is old and maybe donating isn't for him. I guess this excuses the fact that this center didn't care for the donor properly and they're not knowledgeable enough to know when a machine isn't operational. My boyfriend is unable to do anything with his arms and he is really weak because the blood the malfunctioning machine took, didn't get returned back to him like it should've been. I highly recommend finding a different plasma center unless you wanna play Russian roulette with they're malfunctioned old machines and give blood you won't get back.

Very professional staff and facility. The lady who runs the counter is a little gruff and could be…read morenicer. Other than that, I had a great experience. I'm giving four stars instead of five because of the rude woman that you encounter when you first walk in.

Very professional and the staff was very friendly. They made me feel at ease. It was very crowded…read moreand they did a great job getting people in and out at a reasonable time.

Do not go here! I urge you! First of all the employees are rude, and not on occasion. ALL the time…read morerude!!! They curse & complain & worse of all they are terrible phlebotomists! They are to busy laughing, talking with friends that are donating, gossiping about other donors right in front of you etc.... So my first visit (yes I went a total of 6 times, really need x-mas money) The girl Torre was so busy talking I was trying to flag her down to let her know my machine was beeping, by the time she came over, I had a golf ball size hematoma in my arm! Had someone else stick my other arm & the process went fine. Hematoma lasted for 3 weeks!!! Went the next 5 times with no problems, yes they are rude, inappropriate, favor their friends over you. Just imagine worst service ever! But your first 4 visits which you can do in 2 weeks you make $130! So my last visit, yesterday, went through the normal process, sat in my bed, got stuck, but machine was acting odd. Told 3 staff members that the machine was acting reallly slow. Each just kinda brushed me off. Too make a long story not as long =) The machine took my blood out to remove the plasma, but the needle was not inserted correctly & could not give it back. It was a large amount of blood (their words) & were insistent on giving me it back, which of course I wanted. They adjusted the needle, did not help, so removed. Stuck my other arm, they suck at their jobs & missed. Tried again in the same arm different vein & got another god damn hematoma!!! One last try (number 4 at giving me back my blood) back to the first arm, and another hematoma! So 4 needles later, I did not get my blood back, was their for 2 hours, they gave me my $25 bucks, as I sat lightheaded drinking the caprisun they gave me. Told me that b/c they could not give me my blood back that I had to wait 8 weeks before I could donate again, as if I would ever go back. I sit on my couch today with bruised lumps in the creases of my arms from the hematomas I received that will bruise & be there for at least a couple weeks. Urge you do not go to this place!!! GO SOMEWHERE ELSE!

I was deferred because my vein was missed causing excess bleeding. I had to provide a letter from…read moremy doctor stating I didn't have a bleeding disorder and confirming my meds. It still took another week because their "doctor" only comes once a week. Today I went in only to be told I'm permanently deferred because my meds that haven't changed don't match what's on file. Nothing has changed. I asked twice to print a side by side but the "nurse" wouldn't. She also said I wasn't truthful about asthma. Apparently they don't know what medications are for. They have lowered rates so my guess is they want to weed out people to save money. Not save lives

This place sucks they are slow all the way from pricking to getting you unstuck when you finish…read moreyour donation they are rude as f*** like if it's anyone's fault they don't know how to do their own job I sat for an hour to just be pricked there was only 8 people ahead of me once I finished my donation I sat for 16 minutes just to be unstuck it's a waste of time never going back to that ghetto place

This morning I had the pleasure to witness the absolute pristine poised professionalism of nurse…read moreJen. When presented with a complaint from a doner she gracefully took the stage of necessity with confidence and composure expressing genuine empathy and concern. As she worked an angelic glow could be seen emanating from her persona which seemed to both simultaneously calm and actually lower the actual blood pressure of her attendee. The sheer zen of her countenance should be the gold standard for customer service and her future compensation should reflect her serenity her skills and her services.

They refuse to pay the $10 I'm owed from April 30 just because I have to pay for them shutting down…read morefor a week. Other than the lack of honesty about the pay I have no complaints about regular staff. The care has been above average.

Staff is professional and courteous! Every time I visit it is a positive experience. Much…read moreappreciated!

So if you're looking for a way to give back and help others go donate blood at Red Cross, this…read moreplace isn't worth the trouble. First, the check in staff are rude and very unfriendly. Second, it should only take 45 minutes to donate blood, you're going to spend that much time waiting for them to come set you up. Third, Ive gotten a bad stick both times I've gone. The second time they had to remove from left arm and stick me in the right. Basically, they don't care about you or what they're doing. That is obvious in my review and all the others except the guy who works there and gave it a 4. Also, no response to the bad reviews. Like I said, they don't care.