This is my first time giving plasma. The Bio Life center is nice, airy and there were a lot of peeps & staff. I absolutely recommend 100%! Everyone is awesome! The staff were extremely nice, helpful, informative, and non-intimidating! It was a good experience very thorough and informative. I feel great being able to give to others in need! read more

So when they poke you to see if you qualify they can't poke you more than twice. So when they mess up and break the tube, you just wasted your gas and time. read more

Idk what's more frustrating.. being sent home because your told you can't donate because you don't meet their "two good veins" policy or the fact that this was probably my 8 donation within 2 months and at no point during the initial physical was I told about the vein policy " during my first couple donations I had told the techs that my right arm was difficult and although I had a useable vein, the flow was very slow. So when donating, I always used my left arm and it was never an issue until one tech, a very rude, snotty tech, asked me why I always used my left arm. After telling her about my right arm she went in a little huff explaining to me about the two vein policy, her tone was very (I'm very annoyed today) and she was talking so fast I couldn't understand what she was trying to tell me but she had mentioned the next time I'd have to see the nurse. Today I was turned away and the tech offered no suggestion how to remedy this situation and just told me to lift some weights and drink more water. The one common issue about this location is that all these techs have a s**t attitude and really give the vibe that they don't wanna be there. It seems like most of the female techs have bull ring nose piercings and don't look professional, colored hair and I've even overheard some talking s**t about other donors or coworkers while hooking me up. It feels like some try and do a good job and some decide to enforce these policies based on what kinda day their having and if they turn you away then it's just one less body they have to deal with. I guess I won't be coming back since I can't materialize a new vein and the one theve been using for 2 months won't work for them anymore.. I guess this is what you get when you hire students for your staff.. read more

Oh man it's difficult to explain it but it's getting crazy in here. I guess it's good for the owners bottom line and profit. The lines are ridiculous, technicians take way too long and are overworked. I waited 10 minutes for a computer, was 10 people back in line and I was already 30 minutes past my appointment. Does anyone know the best time to come so im not waiting for almost 3 hours just to get done. Also stop letting people come in with blankets, PJs, sandals.... Meh they're making money like crazy in the plasma so I doubt anyone even cares. read more

Made my appointment. Was on time. Checked in to find 27 people on the wall wrapped from grey to orange and then back on itself. I left. Not going to spend 3 hours here again read more

In my case, donating is difficult, due to tiny veins. But if they are Trained Phlebotomists, I wish it could have been an easier situation. Safely, I was blown out in both arms, twice in 5 different donations My fault or theirs??? read more

Abby, who's a Phlebotomlist there didn't /doesn't check for vines. She stabbed right into my muscle which was painful then got an attitude with me when I expressed the pain. I asked for a new phlebotomist to which she whispered something unkind under her breath. Terrible experience with Abby the Attitude. one Star for you Abby read more

This is my second time donating at this location and I'm currently on the table arm stuck while I'm typing this. My APT was at 10:05am I arrived around 9:45am parked and walked in. Finished my 20 questionnaire and got seated right away for my vitals. I sat in my chair in 6 min of me walking in the door and I'm almost finished with my donation. I've been reading a lot of these reviews saying very negative things about this place so I just wanted to hop on here and give my opinion of the place. The staff are all super friendly and make good convo while you're doing your vitals. I think they started to hire more people because I see no one waiting and things seem to be running smoothly (atleast in the AM shifts) the phlebotomists are super friendly and I've never had any issues with them sticking me. It feels good to give back and help people in need of plasma for medicines that fight off horrible diseases. Plus you get paid to donate ! read more

The staff are very attentive and as soon as I was feeling light headed and totally off I communicated with one of the phlebotomist and they quickly came my direction. This was my 1st time fainting which was scary. This all happened close to closing hours Arthi nurse the only one left I believe and her team did excellent and I felt very cared for under them all. Thank you team !! I LEARNED MY LESSON DRINKING MY REQUIRED AMOUNT OF WATER DAILY !! Arthi you truly are a treasure and everyone very calm and professional. read more

I had a very disappointing experience at BioLife Plasma Services. The staff member, Yoli, was rude and confrontational throughout the process. She missed the vein in my left arm and after digging around painfully, simply said I would "have to use the other arm." There was no apology or acknowledgment of the discomfort. This is now the second time I've had to leave with wraps on both arms due to unsuccessful sticks. My veins are typically easy to see, even without pressure, so I don't understand why this continues to be an issue. I expect professionalism, care, and basic courtesy during what is already a somewhat uncomfortable process. Unfortunately, this experience did not my expectations. read more

ZERO stars: I make appointments with Biolife to better manage my time, and theirs. However, I am really fed up with arriving there, only to find a life of 10-15 people ahead of me, standing in line to check vitals, and another hour long line to get seated. I plan my time to be there 60-75 minutes, and I'm really feeling disrespected when I arrive, and it takes 2+ hours. What is the point of making an appointment ? My time is valuable and it appears that Biolife really doesn't care. read more

I've been donating plasma at BioLife here and there for the past three years. In the past I was dedicated to donate blood twice a year, until I learned more about plasma donations. This specific location is by far the best location I've visited (compared to Corona or Moreno Valley). When they first opened their doors they were fully staffed. You were in and out in one hour. Then at some point late last year, it seemed that they were understaffed, taking me 2 hours to donate. I've recently came in back in February and this past week, and they are back on their A game. I was in and out within 1 hr. Disclaimer: Your first donation can take up to 3 hours. After that it is smooth sailing. You will have to do a physical every so often (either annually or semiannually). I recommend scheduling an appointment early to be the rush. Afternoon time slots are BUSY! read more

When I first came to donate I was super nervous but Liz was with me every step of the way. She was super gentle when she stuck me and came back and was checking on me various stages of the donating process. The whole staff here is great but a super shout out to Liz read more

Worst clinic ever, be carefull with the lady that does your physicals. On top off her being extremely rude she will write you off for reasons that arnt even posted on the website. Waited 6hours passed everything but nurse that does your physical said I had a little bit of wheezing which I've never had in my life, she said come back another 6 hours and I'll be fine. Even though leaving there I had no wheezing. Horrible experience horrible wait time and after all that just to be turned down. Waste off time and never going back. read more

First time here new donor I was turned away and told since I don't have appt. I cannot donate. Simply amazing. Rude as well.

Staff is unfriendly and zero personality. They announce your weight upon pre testing. I don't mind but that's against Hippa and I'm sure most patients do not like that. I've donated at other BioLife and they say "this is your weight" and let you look at the scale. This location is right down the street from me so that's why I tolerate the rudeness. read more

One girl, behind counter is unprofessional. Taking my blood pressure, and she is horrible

Very unprofessional and just outright disorganized like many others have said. They do not care if you had an appointment as the people who are first time donors just cut the line and everyone waits even longer. Plus this one staff member with purple hair took forever with one donor simply because he looked mildly attractive. She spent half the time talking to him and just didn't process him as quickly as others. If you don't mind wasting your day here, then go ahead. read more

A Complete Waste of Time -- Extremely Unprofessional I had an 8:00 AM appointment and still waited over 90 minutes with zero communication or updates from the staff. Two young employees at the front desk were busy checking in walk-ins who arrived long after me, while completely ignoring scheduled appointments like mine. When I finally got up to ask for an update, I was simply told to "have a seat" -- no explanation, no ETA, nothing. At that point, I walked out. This was a complete waste of my time. I came in trying to do something good by donating plasma, but the staff's total lack of professionalism, customer service, and basic courtesy made that impossible. Trying to call the center is just as frustrating -- the phone system routes you in circles, no one answers, and you can't reach a manager. If you're considering donating plasma, do yourself a favor and go elsewhere. BioLife Temecula is poorly run, disorganized, and doesn't value its donors. read more

I had donated a total of 4 times. The first 3, no issues, all the ladies were great and gentle. The last time (4th time) the lady was rough and didn't seem to know what she was doing. Left me with a really bad hematoma in my arm. It's been a week today and it's still healing because of what she did to me. Im deferred until it heals and honestly I'm scared to ever even donate again, especially at this location. I'm extremely upset and disappointed. read more

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Got sent home twice now and it's a little ridiculous their policy is if your heart rate is over 100 they send you home like I drove 30 minutes here through traffic and I need the money and she goes and pricks me and tells me I have to go home because my heart rate was over 2 beats two freakin beats. It's a little ridiculous about this policy they have like there's no exception to it either like you're kidding me people have lives they can't just waste time to come out here and tell him that you can't f****** do it because your heart rate is by over two. Like no heart especially the girl that helped me she doesn't give a damn about me I'm just a damn number some people need this money for their families including myself the audacity they need to get their policies rechecked read more

It would be nice after donating for 2hrs if they would help you before getting another patient set up to start. Some of us have bad backs

Place is a joke. I was here 2 hours did everything and was told I'd need a doctors letter before my physical. Was informed I'd have to complete the entire process over once I had it. read more

I wish I had seen the yelp reviews before trying to donate myself. The girl who checked me in and did my hemoglobin test was very rude and I could tell she definitely did not want to be there. When she was checking my hemoglobin levels, she was impaciente and hard to understand what she was saying as she was speaking very fast and not very loud. In the end she told me I couldn't donate due to my iron levels being too low, which I understand, but definitely won't be trying again. I agree with other reviews talking about wait times and that they send first time donors to the front because that's what they did for me. This isn't worth my time, and never have I been treated so rudely at a business. read more

Is great for extra money but boy do I get frustrated in here. Appointment times are never correct and even when you are done it take 20 minutes for someone to come unhook you so you can leave. I'm not sure but when I look around I mostly see a lot of the employees just talking and standing around. It's extremely frustrating and honestly disrespectful because we have places to be and even when I plan two hours in advance sometimes I'm still running late. They are extremely understaffed so why are they letting so many people make appointments ‍. I just find it unprofessional and disappointing. Also my first time I got the biggest bruise I've ever had on my arm that lasted 2 weeks. If you go in make sure you have no other plans. read more

BioLife Plasma Services - Bruise after getting plasma - Blood & Plasma Donation Centers Near Me - Temecula, California

I was very worried about coming here based on the reviews that I have seen. But when push comes to shove and I need to get groceries on the table when I saw they had a $800 new patient bonus, I decided I would take the chance. On my first visit I was quite nervous and when I arrived, everybody was busy no one was there to greet me at the front. The very first appointment is a long one, because there are constantly new patients and so the multiple processes and people you have to see can cause back up. It also took me about 45 minutes to complete the actual donation part. That said, I have been back seven times and I am scheduled for my eighth visit in order to complete the new patient special. Since my first appointment, I have had nothing but positive experiences. Yes, there are times when it is terribly busy. However, I found that if I plan enough in advance , I am able to relax enough to almost enjoy my 30 minute donation. Some techs have a difficult time finding my veins, others find it immediately. As with anything, you are dealing with humans who have good days and bad days. But my luck has been such that everyone has been polite and effective in their role. read more

Always understaffed! Been donating for almost 6 months and it's getting worse over there. I ended up walking out after waiting 45 minutes in the silver line. The line behind me was ridiculous, and this was 30 minutes before closing! Ya'll really need to get your s**t together! read more

I'm on my 3rd visit and waited to give a rating since I wanted to get a better understanding of the business, process, and staff. They're really great overall. Very sterile and they are constantly cleaning and disinfecting everything. Fells very safe and clean. Other than the first appt, it's a very quick process. From medical questionnaire to initial check in, to blood pull and return is about an hour. I make pretty good money but not avg $90/hr like I do here LOL! The staff is great and always careful. Highly recommend. read more

Honestly, one of the nurses was extremely rude and disqualified me from the program over a small tattoo I got five years ago--something that should've already been documented. What's even more frustrating is that this tattoo, along with others I've had for just as long, was never entered into my profile, despite me being in the system for over 2.5 years and having gone through three physicals. Donating plasma was a crucial way for me to help pay off school and cover rent, and now I've been deferred due to an oversight on their end. It's disappointing that the staff didn't properly record important information that directly affects someone's eligibility. So just a heads up--make sure all your details are accurately entered into your profile. You'd expect nurses to ensure this kind of information is correctly documented, but unfortunately, that's not always the case. read more

Plasma Center Experience and Staff Conduct ​Staff members often seem easily offended by simple, medical questions, particularly those concerning vital signs checks (pulse, BP, temperature). I've observed this dismissiveness frequently, often stemming from younger staff members who project a sense of entitlement. This issue culminated in a highly aggressive interaction today. My straightforward questions about the All-in-one vital signs monitor led the supervising staff member to become aggressive and accusatory. ​The supervisor's reaction was disproportionate and unwarranted. She slammed her hand down on the counter, accused me of being rude, and claimed a phlebotomist complained that I made her feel uncomfortable. I explicitly stated that I used no profanity or insults and only asked medical procedure questions. The aggression continued to the donor bed, albeit more passive-aggressive, when she slammed the plasmapheresis kit onto the bed. After this entire ordeal, which involved false accusations, my vitals (BPM, BP, Temp, hematologic status, and all other levels) were perfectly fine, yet they had been extremely quick to attempt to defer me just moments earlier. ​Chronic Delays and Donor Management ​Aside from today's specific experience, nearly all my previous appointments have been severely delayed. I regularly wait in overflowing lines for pre-screening, with wait times sometimes involving 60 to 80 people, though typically around 20-30. On the day they had 80 people in line, everyone was left standing for nearly two hours before staff thought to hand out water bottles and tiny crackers. Subsequently, after another 45 minutes to an hour, they sent about 60 people home. It was particularly frustrating to see a couple of new donors skip the entire line and head straight to the front despite the massive bottleneck. ​Quality of Care and Accountability ​The quality of care is consistently inconsistent. In nearly all my appointments, no one checks on me during the process, and after the plasmapheresis is complete, I routinely wait about 30 minutes to get disconnected. Staff consistently use "understaffed" as an excuse, yet I frequently see them conversing amongst themselves, often discussing unrelated patient gossip. To my understanding, if staff have time to engage in lengthy non-work discussions, they are not truly maximizing their efficiency. ​My lasting impression is that donors should prepare to waste a significant amount of time waiting, and a majority of concerns will be used as gaslighting fuel. Staff consistently find ways to blame the donor, operating under the assumption that they have a zero percent error rate. Also, this is a very #MeToo type of location, given the majority of staff are female, all it takes is one accusation and You'll have someone barking at You about harrassment and then have entitled staff playing the victim card... that they feel uncomfortable. On a few occasions, I've overheard staff complain about the volume of donors. On 1 occasion, a staff member used referencing,that donors "pile into the center close to closing and are like a fast food drive thru fiends." I will say... it is comforting to see that others have shared similar experiences, which confirms this is a systemic problem rather than an isolated incident. read more

Long wait, at 3 pm, they only have one vital station open with lines at both ends wrapped around the wall. This place is new but very slow

Insane amount of business. The workers are friendly and patient. Maybe more staff? Great place to people watch while waiting. A place that compensates you for helping people. Recommend read more

They don't have phlebotomist here they have students basically trying to learn on people I've had my blood drawn my entire life and never once had a nurse say that my veins are difficult, but I've come in three times to this location and every single time they screwed my arms up giving me huge bruises read more

It's unbelievable how little this location value its donors time. The amount of appointments they take daily is ridiculous. It's now an average of 2 hours past your appointment time that you even get seated let alone the time it takes to get hooked up. They are constantly throwing new donors at the front or the line which just increases the wait. They are consistently understaffed as well. They have 2 people at vitals with 40 people in line as well as half the beds empty. This place sucks read more

Most employees are only half trained, so they don't explain or inform of what the procedures are. Also, they're so understaffed you can plan on being there a minimum of two hours. read more

Great location and great service. All of the staff is amazing and very friendly and caring. You are continually being checked on. The facility is very clean and everything is very organized. read more

First person to greet me was unwelcoming at best! I would not go back here! The detailed Process is understandable, but the Impatience and condescending Attitude from the so called "customer service representative" not acceptable! Please inform staff that donators are life savors! Not an inconvenience read more

Came into biolife which located in temecula, ca. I was welcomed and was helped by staff about my donation. I was welcome by Dominique doing my donation, she checked up on me doing the plasma transfer, she was nice and professional on handling the syringe. read more

I wonder the last time this floor has been cleaned. I have been coming a while now and I have never seen the floor clean. Pretty gross. I used to be a phlebotomist. We all know sometimes stuff (fluid) gets on the floor. Yucky. read more

BioLife Plasma Services - The floor - Blood & Plasma Donation Centers Near Me - Temecula, California

First of all, the staff is great, super friendly, but they are worked like farm animals. The place is extremely understaffed, and biolife refuses to pump the brakes on new donors. The tipping point for me was being given a permanent deferral after 40+ donations, because nobody felt compelled to inform me that lidocaine wasn't allowed. I was doing this for basically pocket cash, however I can see an issue arising with individuals on a fixed income being forced into a suspension by some very unclear policies. With that being said, the amount of waiting around, vs what you will bring in is not worth the opportunity cost. After your first 8 donations, you can clear just under 500.00 per month donating 2 times per week. The average donation takes around 3.5 hours from start to finish. Meaning you will make approximately $17 per hour. Which is just above minimum wage for your time investment. Plus, there are the long term health issues you can develop from regular donations. This is not explained as it would likely discourage donors. Ultimately biolife is a company that sprung up post covid, and pays the minimal to what is mostly lower class people, all while under paying the staff and working them like dogs until they quit. I feel so bad for the phlebotomists because they always look exhausted. I suppose it's a profitable business model as they seem to be springing up in plazas that cater to lower income shopping. read more