This hotel was great!…read more It is situated in an ideal location in the hotel zone. This is a budget hotel amongst the pricier places. I've attached pictures to show the inside of the room I stayed in. The room overlooks the alligator lake, which I found it to be nice. Don't worry, no alligators will come after you. But, if you're lucky enough you might be able to spot a few here and there. The room had a kitchenette (full oven/fridge), a decent size bathroom, a dining area in the first part of the room. As you walk to the second section of the room, you find the bed, bay windows, couple chairs and a table. Also there was a sofa bed. The bed is ok, good enough for a nights rest after walking the beach. The hotel is situated right next to shops restaurants, bars and everything else. COCO BONGO is a five minute walk away. Before I forget, there is plenty of dishes in the kitchen in case you felt the need to cook. This place is amazing because it's literally across the street from CHEDRAUI SELECTO (upscale walmart). You want to stop here to stock up on goodies and souvenirs before heading back home. You have dollar beers, wine coolers, and other alcoholic drinks. They sell everything you need here! DO NOT AND I REPEAT, DO NOT BUY SOUVENIRS anywhere else as they are all the same out on the street only the markup is 3/4 times more then this store. So save yourself money and buy whatever you need here. Before heading out to Cancun I too, did some reading and ended up visiting the MERCADO 28 (market28). DO NOT GO HERE! This place used to once be a locals open air market and now it has turned into a market for tourists only. EVERYTHING here is overpriced, even the food! DO NOT GO HERE. Now to the good parts of the trip... You can visit PLAYA MARLIN, to enjoy a day at the beach. Once there you can rent your own umbrella and chairs for $200/300 for the whole day. You will enjoy crystal clear blue beaches there. You can take the R1 bus anywhere in the hotel zone for $10 pesos (.50american cents) one way.

I am looking at hotels to stay in Mexico. I'm comming from the US for dental work and this is one…read morein a dozen hotels referred to us. But the towel jar definitely made up my mind. I cannot believe how you want someone to either use the same towel for 3 days or pay a price for a clean one each day. I've stay all over the US and never heard of such a thing. And do you know how dirty that makes your hotel look? Disgusting! I'm surprised you can get anyone to stay there.This is unheard of in the states

The people at Palapa Suuk ripped us off and we will never return. The kitchen sink was broken, the…read moreTV didn't work, the wifi was weak, and the office is closed on Sunday so don't expect to check in that day. When we checked out, we realized we forgot our laptop. When we returned, Sochi in the office held it hostage until we paid 25$US for the already broken faucet, 10$ for a towel w washable mascara on it, 10$ for electricity, and 10$US on top of a 21$US cleaning fee we had already paid. UNBELIEVABLE! A terrible way to represent your business, your town, your country. Other than that, we had a wonderful time in this Beautiful town!

My friend told me this was the best excursion to take in Cozumel. SO I booked it. On line tickets…read moreare cheaper to do in advance. The place is just a walk down the street from our port. So very easy. They spoke English and we had no problems checking in. They boated you out to where the submarine was underwater. It was a neat sight to see the submarine emerge from under the water right in front of you. The sub was very clean and we only saw some small fish. Not much more so a little disappointed in that but it was a neat experience and I still enjoyed it. Felt safe the entire time.

I would definitely recommend this. It is affordable and family friendly and everyone can do itread more

We stayed in this hotel on October 29, 2023. As we entered the lobby I spoke to a young lady who…read morearranged our room. The young lady told me it would be a $200 peso fee that goes to the hotel since we paid our room thru Expedia. Thru Expedia I chose to pay for the "premium room with a partial view to the beach." I asked the young lady if our room had a partial view to the beach. She assured us it did. She told us that our room was located on the 5th floor up the stairs my wife asked her if there was an elevator. She told us that the elevator wasn't working. As we went up the stairs I noticed our room was in a corner as I opened up the door the window was small and it was half ways frosted. The view was to some trees and a building under construction. You could also see the roof with the air conditioner and other objects. I was like this is not what I paid for. As we decided to go to dinner I asked the young lady in the lobby that I wanted to move rooms because there was no view to the beach. Her response was " I knew you wouldn't be happy with that room. We gave no more rooms available but if you wait till tomorrow we can place you in front of the hotel with a room that has a balcony but you will here music playing all night until 3 am." We would rather sleep in a corner instead of hearing music all night. The next day we decided to try the breakfast. Didn't realize you have to walk a block or two down Avenida 5 to go to a hotel that gas limited options. They were giving taquitos with papa for breakfast. If you wanted more you would have to pay for it. We were willing to pay for other options but the kitchen had no items. We never went back for the free breakfast we would rather pay for it in a real restaurant. Our last day we woke up to no water in our room and came to find out the whole hotel. I had to walk to the ocean at 5am to wash my hands. It was off for several hours. This hotel maybe by the beach but they really need to step up their game. I asked for a partial refund thru Expedia because of what the hotel shows for a partial view to the beach and for what I got. Big difference. They refused. I would never stay here again.

The illusion hotel is reasonably priced, nice location, and friendly staff. A few downsides include…read moreconstruction next door which is loud in the early morning, drinking water not included, minimal bedding, the cafe and poolside bar aren't open. Breakfast is included at the next door restaurant "Madré's", very nice breakfast. Thanks to Adrian, Paulina and the cleaning ladies who made our stay comfortable.