We've been loyal customers of Bio Turf for over three years, even continuing our service after moving out of Maryland. Throughout that time, we've always paid our bills on time and never had an account go past due. Recently, we received a bill from 2024 for $85. However, when we called to pay over the phone, we were told the balance was now $95--apparently because we live in Maryland. It's frustrating to see inconsistent billing and unclear explanations, especially when we've always been reliable customers. Transparency and consistency in billing are key parts of good customer service, and unfortunately, this experience fell short of that standard. read more

We wanted to share what a wonderful experience we have had over the years with Bio Turf. They are an amazing company, caring and their formula has kept our lawn looking spectacular over many years. The owner himself even came out personally to help us when we had a question about some grass that was creeping over from the neighbor's yard! Such dedicated customer service! We highly recommend this company for your lawn care needs. Great Falls VA read more

Called several times upon recommendation of my neighbor. Received a message once and never again. Wouldn't mind if they just said, too busy, not interested, etc. but nothing. Tough to recommend when they don't respond... read more

I am not sure about the sprinkler systems. But the yearly lawn program they provide has made my house stand out with our green grass. I used to struggle putting in all the work to have a nice looking lawn. The prices are very competitive and now i dont have to stress about doing it myself. The people who come are very friendly and explain the whole process. read more

Hired for installing sprinkler system for my lawn, showed them issues after the job was completed. They said someone will come next day and fix it, took the payment and been avoiding since then. No one calls back. Update: Issues escalated to Rodney (owner) and he made sure all the pending work is completed. Updating to 5 star review. read more

Bio-Turf team is one of the best in our area. After they installed my sprinkler system, my entire neighborhood was literally asking me how I got my Lawn to be in a perfect condition. Their team are professional, and Rodney is an amazing individual, who is always ready to assist by providing homeowners with proper guidance on the required Lawn care program Furthermore, their product is solid and very efficient. It actually saved me on my water bills. I highly recommend them and make sure you ask for Rodney so he can provide you with applicable recommendations. read more

Horrrible ... Overpriced... useless..arrogant...illegal They don't answer calls to start with. I was not at home and they left a postcard in the mailbox with an overpriced bill which I never even requested. After trying to reach them for over 2 long months...Rodney answered and said that they come and charge for the service every year whether you request or not "Customer has to call and cancel the service" but wait...they don't answer calls. Don't fall into their trap. read more

Unfortunately, my 5 star review from last year fell to a 2-star review this year. Maybe Bio Turf was overwhelmed this year with all the business, but it was a struggle to get our sprinklers working this Spring. It took multiple phone calls to get technicians out to get us hooked up, then we had a broken line which took multiple phone calls to fix. I kept being told someone would be out, and the days would pass and no one came. I also complained that some of our sprinklers didn't seem to be hitting the lawn right since we had yellow areas. I was told tech's would be out to fix them...they never did. Luckily our landscaping company is fantastic and fixed the sprinklers for us. I don't know what has happened in the course of a year to cause such a drastic drop in customer service, but it is quite disappointing. Until they hire more staff to help, I can't recommend BioTurf anymore. read more

Bio-Turf came to us as a recommendation from a neighbor when we first moved in to our home for the install and maintenance of an irrigation system. We have had an amazing experience with them and Rodney has been outstanding with his attention to customer service and execution! It has been 10 great years and my parents even used Bio-Turf for their property for install and maintenance. I highly recommend them! read more

Bio Turf - Irrigation System - Lawn Services Near Me - Chantilly, Virginia

WORST SERVICE EVER !! DON'T USE!!! If I could give zero stars I would!!!! I used this company because the owner is my brother's neighbor and he recommended. Bio Turf installed a sprinkler system installed in 2017. They came to turn the system on this year and we were informed one water zone was broken and Bio Turf would return to fix it. After 5-6 phone calls over the course of two months no one returns my calls and the repairs is still not done!!! Actually the owner returned my call after a month just to tell me he will have someone take care it the issue by week end; no time no date of when the Fox with happen. After several follow up calls, still no fix nor call back!!!!! This is the worst company I have ever dealt with!!!!! Stay away!!! read more

They saved the day for me! Our lawn service broke the main pipe while mowing and caused a huge leak... While I was on the phone with Rodney as he talked me thru turning off the water his engineer showed up and fixed the pipe in less than 20 minutes. Outstanding service! read more

Dimas continues to be a superb ambassador for Bio Turf! He is prompt, courteous, and very knowledgeable about my yard, specifically our 7 zones. I have complete confidence in him and his recommendations. read more

Bioturf is a great company! They have installed and maintained sprinkler systems in two of my homes. I had my first system with them for 9 years and had zero problems. We bought a new home and had no reservations in calling them to install a system in our new home. They are super busy and can sometimes be slow to answer but do not lose faith! They are a small family business you can count on for good prices and responsiveness if you have any problems. You can trust Rodney (owner who is personally involved) and Levy (Rodney's trusted #2) to do the right thing every time! I cant say enough good things about them, they are great, I strongly recommend them! read more

Had a sprinkler system installed and they did an excellent job. Very knowledgeable and reasonably priced.

Started with good service but after a year - specially this spring when they came to put the thing back on - it never worked. I call many times to fix the problem (no anwers) and finally came and still did not work. I called again many times no answer no nothing.,. I am still waiitng.. I would not recommend this to anyone. read more

Very impressed with this company. We had a issue that needed to be taken care of rather quickly. We called our currently irrigation company and they stated that they could come out in 2 weeks. So, I started calling around to different companies and came across Bio Turf in the Loudoun's Best publication. Not only were they able to come out the next day but they also were able to turn off zones and do the repairs that we needed in about an hour. The technicians were very knowledgeable and super friendly. They now have a new customer for our spring and fall maintenance! read more

I cannot say enough good things about the state of our lawn after just one month with Bio-Turf. I really wish I had taken before pictures to show the difference. We moved into the home in April 2017, we didn't have a lawn we have a weed field. We hired Lawn Doctors and gave them from May-August to improve the lawn with no improvement. I switched landscapers our new company recommended Bio-Turf, I am so glad they did. The first visit was to perform weed eradication. Two weeks after the treatment the lawn had 70-80% improvement and grass was starting to show because the weeds were disappearing and no longer strangling the grass. The most recent visit was aeration & seeding with a fertilizer application. We now have a plush dark green lawn. It is gorgeous and when our landscaper comes and mows we see the lovely telltale lines of a healthy and well-kept lawn. read more

Unfortunately, we have had a very negative experience with this company. We hired them to install a sprinkler system. The lines they installed are too shallow, and we've had to call them back several times to readjust the sprinkler heads. Each time we call them, the owner Rodney tells us which day they are going to show up, and then they show up three-four days later with varying excuses and no notice. The county notified us that they failed to file a permit and now we have a record of it in our file. In addition, we just found out that only after a few weeks, one of the fittings cracked and has a leak. Please spare yourselves the hassle and look elsewhere. read more

Called them for an estimate. They called back and scheduled one, but then no-called no showed that day. I called and asked where my guy was, but he never called back. Probably for the best. They put signs in the yards they do in my neighborhood...doesn't exactly make me regret that they never actually came out. read more

Is there anyway to give zero rating? If so these guys can fall into that pool. In first place, they screwed up majority of the lawn while installing the sprinkler system, second there is a huge leak in second week and they will show up after several calls, they dig up the lawn to fix it but they never did properly. When I call up customer service , their manager says we have many customers to deal and you have to wait, so rude and harsh in talking. I wish there is a way to upload pictures to show my lawn after their work. read more

Work was good, you can tell they know what they're doing. Not happy with how they installed the main line in our unfinished basement. Customer service sucks though. I wouldn't work with them again unless they became more responsive. If you're looking good for a company that goes above and beyond for their customers...this isn't it. read more

Sloppy business and probably deceitful. Difficult to communicate by phone. I invited them to visit for a quote. They provided a competitive quote in terms of price, but provided a 2-Yr warranty on the fixtures I chose. Upon calling manufacturer in California and the Virginia Distributor, both stated the fixtures have 10-YR warranty. That's bad faith right there - it seems an attempt to set up a potential customer for future robbery. Wouldn't trust such a person! Declined the service offer. read more

So disappointed with this company. Had problems last year getting them to come out and fix a leak. They never came after several calls. After setting up an appointment several weeks out for them to come turn on my irrigation system, they never showed yesterday. I called in the morning to confirm the appointment and was told that they would be there and that they would not give me a courtesy call, so I had to be home. I stayed home only to have them not show up. This morning I called first thing to reschedule only to be told that they would call me right back once they figured out what happened the day before. After four hours I called again and was told my name was on a long list and they still didn't know what was going on. Two hours ago I found a new company that will come open up my system, install new heads and fix the leak next week. Happily made the call to let Bio Turf know that I no longer needed their services. NOT CUSTOMER SERVICE ORIENTED AT ALL! read more