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11 years ago
I found out about Binding Logic through a friend, and word of mouth is usually a very reliable form of recommendation. Unfortunately, my experience with Binding Logic was a disappointment at every possible point of the transaction. 1. Appointments are a pain to make. Judith operates by appointment only, and appointments are only made through a cumbersome email back-and-forth process. Every single time you see her, you need to go through this process. 2. She makes it impossible to pay. We had some discussion on how my thesis would be bound. She gave me the price, and asked for payment of $187.39. "And you can pay me in cash or cheque." Oh? There was nothing on her website or her emails indicating that would be the case. I did not have $200 in cash on me, nor my cheque book, because it's 2015. I asked whether she could hold the project until I could get her the money another day. She outright refused, saying that she MUST start the project immediately and that she would only start once she had the money. She pointed me to the nearest ATM, then noted that she does not provide change. For $187.39. 3. She doesn't tell you when your project is complete. She told me that the project would be finished in 2 weeks. 4 weeks passed and I heard nothing from her. I followed up with her, only to discover that it had been finished and waiting for me. 4. She makes errors. She had omitted 8 lines on my cover, which she had charged me an extra $30+hst for. Because she did not contact me when the project was complete, there was not enough time for her to correct her errors before my deadline. As a result, I was not able to have the thesis in any of my graduation photos. 5. She does not offer a courtesy discount for her errors. I will never get those pictures back. I will never have another convocation. I have forever lost the opportunity to have my thesis in my pictures. And she got a nice long deadline and suffered no losses. Not even a 10% discount for her mea culpa. 6. The binding was not done well. The pages have been trimmed poorly and there is glue coming out of the spine. She waved it off as "that's normal". Several months later, my thesis cover has bowed irreparably and looks like a joke on my bookshelf. I don't know how this person runs a business when she makes so many simple business errors. I especially don't understand how she manages to have any customers given they all come from word-of-mouth. I will certainly be recommending my colleagues to NOT use her services. read more
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