This place sucks, I came in there to buy and already had my eye on a certain mattress and the sales guy insisted I looked at the restonic beds which from what he said had a great warranty BUT you couldn't get stains on the mattress or it would be voided. So I then got talked into buying a mattress protector( for 100.00 dollars ) 6 months down the road I noticed the protector was not working and I had stains on the bed. From there I contacted the warranty and made a claim, but apparently the warranty wouldn't cover it for some ridiculous reason in their NOT COVERED list. So now I'm stuck with this bed which I spent over 1k on plus to make matters worse the bed has a hole caving in already. So heads up don't buy warranty with montage furniture service cause they will find any way to NOT replace your furniture. I thought the whole idea of a warranty was so if something happened the problem would be fixed or replaced. I received neither, also with billy bobs I was told I was receive a call back and here I am still waiting almost a week later. So I strongly suggest going else where and saving yourself a headache with these people. I wish I could had seen something like this before I got into this mess. read more

Called for info a couple times and did act pretty rude, I personally don't care for that 'Dick's Last Resort' attitude. Last time I called, dude seemed pretty cool. I give 3 stars because I get great prices at furniture stores close to where I live that match prices, and I always call Billy Bob's Beds for price meets or beats, thanks Billy Bob! Btw, you can totally tell that the 'Secret Shopper' on the new radio ad is the 'Oooo Billy Bob' chicky, thanks guys! read more

DO NOT SHOP HERE! Do yourself a big favor and go to Mattress Firm instead. I made the mistake of assuming that they would have the cheapest prices in SA, and I was willing to sacrifice a little bit of customer service and convenience in order to save money. Well, the customer service was terrible, as expected, but I bought decent quality mattress set that I thought I got a really good deal on. The mattress gave me back pain, and thanks to their No Returns Ever policy, I'm stuck with it. I put it in the guest room and went to Mattress Firm, where I got great customer service and a better quality mattress set, which I have 120 days to return, and which ended up being cheaper than the one I got at Billy Bobs. Don't make a $1000 mistake like I did. Stay far away from this place. read more

Do NOT go to this store. God forbid you hold your 1 year old on top of you while trying out a mattress. Also, they may as well just say they close at 8:30 instead of 9 since the salesman so rudely began checking his watch every 10 seconds like I was wasting his time. I was able & willing to write a check for $3000 for whichever mattress I chose but customer service is important to me. I'm so glad I came home & read the reviews, this place is a nightmare, not to mention disgusting. Perhaps they should spend less on advertising & more on getting decent employees for customer service, but from what I've read, the owner is a joke too. read more

My boyfriend and I Originally purchased a mattress from Mattress Firm, but were not satisfied with the sales experience or mattress. I felt like We were settling for something we could afford, since the mattresses were $3000-$4000. I went to Billy Bobs beds and was met by our salesman, John. This guy knew everything about every mattress! I was very impressed that once I told him exactly what We needed in a mattress, he pointed us to the perfect one! Instantly feel in love with a Restonic model. We canceled our Mattress Firm order and purchased the Restonic along with high quality box set and frame. Delivered it the same day! Delivery guys were polite and set up the bed for $15. We've been sleeping on the complete package for the past few days and we LOVE it. Overall our money ($2,400) went a lot further at Billy Bobs and our Salesman John had all the knowledge to help us make a confident and informed decision. read more

We purchased a queen size mattress/boxspring set for $500.00 . When we got it home, we noticed there was a tear on the mattress and immediately called back and arranged to take it back and exchange it for another one. No Problems. The problem began a few days later after having slept on the mattress for a few days....it was not as good as we thought and it seemed that when you were laying on it you seemed to gravitate toward the center of the bed. We decided the quality of this mattress might not be what we thought and called back and wanted to return it and exchange it for another mattress (BETTER QUALITY/HIGHER PRICE). The manager/owner (or whoever he was) was rude and completely un-accommodating. Even though we were STRESSING the fact that we were NOT asking for a refund and that we intended on paying MORE for another mattress, they would NOT allow us to take it back to get another mattress. I'm not really sure how this place has stayed in business this long with customer service (or LACK thereof) like this. Sure the prices are low, and yes there are lots of mattresses to choose from....but for this service....I will always go somewhere else. I purchased an iComfort mattress from another location about 2 yrs ago.....after a year of trying to sleep on it (with back pain/issues)....we just happened to mention it to a salesman at the same store when we were looking for a new sofa and HE mentioned that we could return it (and upgrade) to another mattress if we found one that we liked at a higher price of course. NOW THAT'S CUSTOMER SERVICE. Someone willing to work with customers to get them what they want......even if we have to pay a little more. LISTEN UP BILLY BOB'S-----YOU MIGHT LEARN A THING OR TWO!!!....THAT'S HOW YOU RETAIN CUSTOMERS AND BUILD YOUR CUSTOMER BASE BY REFERRALS!!!!!! read more

Called at 2:10 on Friday, August 21. The man that answered was rude from the start. He told me the customer is always wrong and he wouldn't take my phone request to pay for what I wanted in advance. I asked for the owner and he said the owner comes and goes when he wants. I asked for the manager on duty--he said there wasn't one. i asked for the owners name. I was hung up on. I called back. Same rude guy answered and told me not to call again when I thought maybe we were 'accidentally" disconnected. Called a third time-got a busy signal---he took his dang phone off the hook. If this were my business I would fire this jerk read more

This place should be called Billy Bobs Bait & Switch. They ran an ad for $20 Egyptian cotton sheets that showed 10+ colors on display. When we arrived to the store, they said the offer was for white only. When I asked the manager to show me where on the ad it said white only, he refused and simply told me it was white only - take it or leave it. I told him he should honor the ad price and he said he had been hearing the same story for 25 years. If you've been hearing the same story for 25 years, maybe you should pay more attention to the ads your company runs. He told me to leave the store (although he was the one causing a scene by yelling at me). I happily left and will not do business with this company. read more

My husband and I brought an electric bed on 29 dec 14 after 3weeks I called to say my side was lower than my husband side was told to bring in the base they claimed it was fine then told us to bring in mattress they put the mattress on a box spring looked at and said it was fine we kept telling them to lay on it now it was about half an hr before closing I sat on the edge of the mattress because I am disabled on 02 and I was short of breath the manger start to shout it was badley stained tried telling him it was shadows (this was going on outside and it was dusk) telling him we pd for a mattress protecter ($100.0)and it had been on the bed ever since and have no children at home the delay in writing my review is that I have been very sick I will never buy here again the customer service sucks if you have a complaint but ts good when you but with cash read more

I should have read the reviews before trying to purchase at billy bobs beds. Just incase the sales associates do not clarify before making a purchase they do not allow refunds Period. But they won't tell you until you have the receipt in your hand stating they do not allow refunds.. Even if they can't deliver what they had promised NO REFUNDS! I had no merchandise and they still would not allow a refund.. How are you going to charge me for something I do not have.. Stay away from this place!! I repeat stay away!! read more

We have always received great service at Billy Bob's. I like their lay away plan. We have purchased quite a bit of Ashley Signature furniture at great prices compared to Ashley Furniture store. The staff has always been courteous and helpful. read more

I've purchased multiple times at BBB. I highly recommend you go here - the sets are in stock and I always feel I get a great deal. Trust me - go look at Billy Bob's Beds before you buy anywhere else. You will be glad you did. read more

Bait and Switch! We went in there to look at a mattress that was advertised for a certain price. While we were there, we saw a name brand Serta which was priced higher than the one we went in to look at. We laid on the matress and knew right away that we wanted the Serta mattress instead. I asked the salesman if they could do any better on the price and he said yes he could. He came back with a price that was too good to believe. I asked him specifically, "This price is for that mattress right there?" He told me yes it was, so I said "I will take it!" We brought it home and put it on our boxspring and when we laid on it, we instantly knew it was not the same mattress that we laid on in the store! Little did I know that the mattress on display was labled with the wrong name. When I went back, I saw that the name "west dean was on the label, but the mattress on display was not a West Dean! They had marked the mattress down for me more than a hundred and fifty bucks and I thought I was getting a deal. It turns out that the same bottom of the barrel mattress that I purchased could be purchased elsewhere for much less and it wasn't even the same one that I tried out! They sold me what was on the diplay tag, but it was not what was on display! I was pissed. The final kick in the butt is that it says on their receipt "NO REFUNDS" so I was completely screwed on this "deal." BUYER BEWARE AND STAY CLEAR IF YOU DO NOT WANT TO GET SCREWED!!! read more

Please do not buy from this place of business-they don't deserve a person's hard working money and they could care less about the treatment of their customers. You get what you pay for...poor quality and poor customer service. The comment "service is consistent with the price," is exactly right--the cheap cost is consistent with very very very poor and horrorific customer service. NEVER AGAIN! I agree with "worst place ever to go...cheap! cheap! and thieves!! And with: owner is an ignorant uneducated racist- I am a 44 year old hispanic female in the AF and experienced the worst customer service ever at this place. I initially placed a bed on layaway and when I paid in full and went to obtain my bed, they told me they no longer had it and it had been taken off the market-???? Shouldn't they have at least called me to inform me-? The owner was yelling at me and very much embarrassed me in front of his staff and other customers that were in the showroom. Apparently, that's his normal way of business(i hate to admit, but i was warned by others). They had all my information and could have reached me by mail or phone. I ended up having to buy another bed and as far as i'm concerned, they should have called it a wash. But, I had to pay mega bucks more in order to not have to sleep on the floor that night. The manager, Mike, was the one who insisted that they didn't have to make up for any error on their part. And that they did not have to look for my invoice. Luckily I had saved a couple of invoices/payments of my own. And not to mention their accountant who apparently doesn't know how to add. I's hate for him to do my accounting! Please do not buy from this place of business-they don't deserve a person's hard working money and they could care less about the treatment of their customers. You get what you pay for...poor quality, poor customer service. As far as the comment "service is consistent with the price," that is exactly right--the cheap price (though I did end up paying an arm and a leg) is consistent with very very very poor and horrific customer service. NEVER AGAIN! read more

Worst customer service after the sale ever. Purchased a mattress in Jan 15 with a 100 day exchange policy. Well, call in Feb to "UPGRADE" the mattress and make an appointment.. The customer service representative Christian was very rude to both my wife and I, so I asked to speak to a manager. The customer service representative then stated "I sign the manager paycheck-what more do you want". read more

I went with the internet ad looking for a Sealy mattress, the ad was trough the end of March. They had none of the Sealy mattresses advertised. Heard the mattress advertised that I was looking for on Billy Bob's radio commercial on the way back home. This is a "bait and switch" establishment. Don't waste your time. read more

False advertising at it's best! Their ad showed 1500 thread count for $19.99. The ad showed various colors of the sheet sets. I get down there and they tell me that $19.99 is for the white set only. I asked them why the ad didn't state that and they said it did in the fine print. I asked them to show me and the girl showed me on the ad where it said "the brightest white". Nothing on the ad said for white only. Or starting at $19.99. No where. "..the brightest white" was their justification for advertising it was for white only. The regular price for the colors was $34.99 but did not want to spend my money on principle. Buyer beware! read more

Online sale add was bait and switch. Limited selection. No return, no refund, no exchange policy, which is not evident until you get the receipt. Would not recommend. read more

As can be seen, Billy Bob clearly does not frequent REPUTABLE retailers all of whom willingly accept returns and/or exchanges - even underwear! Walmart, Target, Home Depot, Lowe's, etc. readily accept returns of everything - opened, worn or new in the package. Furthermore, the analogy falls flat because what I want to return is a box spring. Maybe Billy Bob sleeps directly on his box springs (resulting in an aching back and a sour attitude) but normal people do not. Additionally, despite Billy Bob's false assurances, the "top of the line" king mattress we paid over $1,600 for is indeed creased! Finally, I called on the very next day after purchase of the set as soon as I found out the box spring would not work for us. So, I repeat my warning -- BEWARE. read more

I bought a whole living room set all in black was assured the recliner was going to black get it home and it's brown they say there's nothing we can do blah blah never will I buy from them!!! 1700 and they can't make it right smh read more

Went today looking for a mattress and the employees were rude and the owner flat out loud and we asked a question and was told to shut up and listen read more

WORST PLACE I'VE EVER BEEN!!!! I was searching for a bed for my daughter and saw their online advertisement for a $59.00 twin size mattress...sounds too good to be true right? WELL IT IS...I took a quick screen shot and went with my husband to take a look..upon my arrival I asked the worker for the mattress I saw online and he took me to the corner of the store to this really thin piece of crap and said this is it...it wasn't the one pictured in the ad. I asked him where the one from the ad was and he rudely said this is it. I pulled up the screen shot and asked him where the one in the picture was he said "it's just a picture"...they don't have the pictured one's..he was rude and didn't seem to care..they lure you in with promises of low prices and then screw you over when you get there...it probably wouldn't have been so bad had the employee not been rude and careless. I will never give them another dime.. read more

We purchased a living room set for my daughter's new home, which was promised within 1 to 2 business days. On day 2 we had to call them, just to find out it was taking a whole week more . I spoke to manager, surprisingly for him to ask me "what I expected him to do?" Ultimately, in a very unsatisfied customer, who expected better service than this especially considering that once the took my money they would stick to their promise.. And the best I could do for my situation was place this negative review on here! I strongly suggest you people to read the fine writing because that's how they falsely take your money!!! read more

We went to Billy Bobs Beds after a few friends suggested it would be a cheaper place to visit, after my wife and I had been searching for a new split top king for about a month. First flag there is a problem is that you have to walk through what appears to be an active warehouse to get to the store. As we are walking through the warehouse part an employee with a bed on a cart almost hits us. The second flag is that posted up on the door when you walk into the show room is a sign that says keep children off the beds. Now I think this is ok you don't want kids jumping on the bed. After we get in the show room we see the third flag, the carpet was put in when the store opened and that was the last time anything was done to it. The carpet was coming up in places making it a trip hazard, It was dirty which makes me wonder about the bed storage areas as well, and over crowed you have to crawl from the foot of the bed to try them, I am handicap and I have a hard time getting in bed as it is without crawling on a bed. Then we meet our sells men whom we tell exactly what we are looking for but is too stupid to believe that a man and women know what we want after a month of looking at beds and all we are here to do is price compare. So we finally get to the bed we wanted to look at and go to lay down on it one more time, bring our five year old son up on the bed to lay next to us so we can keep an eye on him, and the salesman reveals the reason the sign about children is on the door, we had a kid pee on the bed so we don't allow kids on the bed. Really even potty trained ones, what about the adults with bladder problems that are just as likely to pee the bed? That was it, we got off the bed found out it was the same price as the one at factory mattress on Culebra and left being almost hit again by the guy with the bed cart. Save your self time and go to the factory mattress on Culebra, if you are will to do the same thing as Billy Bobs does which is close out, discontinued, and over stocked, you will find the same thing at factory mattress with a cleaner store, no warehouse personal, and the same price. read more

I purchased a king size Restonic mattress from Billy Bobs Beds about about nine years ago and was satisfied with my experience. At this time they were still selling the Tempur-Pedic mattress. Last year I went back to Billy Bobs Beds to purchase a new mattress. I specifically asked the salesman about the Tempur-Pedic mattress. He stated that they no longer carry the Tempur-Pedic mattress. I asked why and he said "They experienced too many warranty issues with the Tempur-Pedic mattress so they discontinued selling them". I decided to purchase another Restonic mattress based on this info. I placed a Restonic mattress on layaway. While I had the mattress on layaway, I went to other stores and looked at other mattress. I also inquired about Tempur-Pedic honoring their warranty. In every instance, I was told Tempur-Pedic had the best warranty in the industry. I was also informed that Tempur-Pedic terminated their contract with Billy Bobs Bed due to contract violations. I went back to Billy Bobs Beds to cancel my layaway. However, I was not able to get a refund of my deposit...my bad. It stated no refunds on the receipt! I asked if I could exchange for another mattress. The salesman said "I could get a more expensive mattress but not a cheaper mattress". So as long as I was going to give them more money, it was ok. I just walked out and realized I lost my deposit. Dishonesty is a way of business here! read more

My company has done business with Billy Bobs for a long time. However this last transaction will be the last for us. We had bought 4 mattresses and other items from Billy Bobs for a group home for the intellectually disabled. We had some issues with delivery and it ended up that the delivery person had to come out twice to deliver to a home that my company owns. When I called Billy Bob's I was immediately yelled at by Bill'y wife and was not able to say anything to that nightmare of a lady, she was very rude and would not listen. When I told her that we needed to exchange the mattresses because the ones purchased were the thin foam mattresses and we wanted the spring mattresses she was even more rude, and I told her we don't need to do business with her but since we have been doing business for a while we would love to continue I did ask for Billy and she said he would call me back. When I spoke with him he said we could keep everything and he would give us a full refund but that we were to high maintenance and that he didn't want to do business with us anymore. Well Billy you have lost our business but not only that everyone that works here in our office. Also everyone that I know will know this story and over some misunderstandings and bad customer service you are going to lose business by more than just us. Maybe you need to talk with your sales staff about customer service, and live by the motto the customer is always right. read more

It's a shame you can't give NEGATIVE STARS. I went to "Furniture Bob's" for a dining table. Had a GREAT purchase experience actually. The salesman was helpful and helped us pick something from a catalog we could order that was perfect. THAT'S WHERE IT ENDED. He said the table would take about 2 weeks to come in and they would call for delivery. THREE weeks later, I was calling them to check on it. The first gentleman (not the salesman I used) said he could call to check on the order and call me back FIRST THING the next morning - NEVER DID OF COURSE. So I had to call them AGAIN. Then I get told the most interesting story.... "when I ordered the table it said in stock and about 2 weeks for delivery; then when I checked again after a week it said 4 weeks for delivery. I checked just now and now it shows to not even be manufactured anymore. So I don't know." Um OK!!!! Sounds to me like it was never ordered in the first place (sure took my down payment money though). So he offers to cancel my order (duh) and refund my deposit. Which of course he says will take 5-7 business days (corporate has to approve it of course). OK - FINE! I waited TWO FULL WEEKS - no refund. So I start calling - of course get the run around from two other people (didn't even see refund requested). Finally the salesman gives me some line about "oh you'll get it eventually, corporate approved it, I just don't know where it is"! Are you kidding me! STILL WAITING! #CallingBetterBusinessBureau read more

I don not recommend billy bob beds! My husband and I purchased a mattress 2 years ago for almost $1000 within months (2-3) it started dipping where we slept. Became very uncomfortable and you could see the dips even with the sheets and a blanket on (thin quilt). So I called they asked me for the invoice number and said "the thing is the dip has to be 1 1/2 inches deep in order for the warranty to work." Of course they don't tell you the specifications when you purchase the mattress they just tell you "it's under warranty" but in reality never giving you any money back. Guy told me to measure with a string to see the dip so we did but we got around 1 1/4 inch or maybe a little more. Of course we may have been measuring incorrectly but we still tried it. My husband didn't think it was a good idea to take it at the time bc they prob weren't gonna do anything bc of the size of the dip. So we ended up keeping it. We didn't have money to buy another mattress until 2 years later. We bought one which is super comfortable and we took back the mattress to billy bob beds. My husband put the mattress laying flat in one of our vacant bedrooms and a week later we took it back. There was a heavy set man who spoke with my husband and told him "just by looking at it I can tell you it's not 1 1/2 inches dip." Nothing else was done. My husband didn't want to bring it back bc we didn't have the room for it, the guy told him we have a recycle bin outback it's $10 to leave it here. So my husband pays him $10. So instead of getting our money back we gave them an extra $10! Honestly I believe all their mattresses are recycled and have other people's dirty old cells, skin tissue and God knows what else! For it to dip so quickly this bed prob was recycled and they sell it at an outrageous price. I want to warn others not to buy a mattress from them bc they are crooks and selling recycled beds! For the price we paid for this mattress it should of never dipped in the first place and we should of got our money back. I will never purchase from this company again! This company will eventually get their pay back for how they operate. The same will be done to them! Just give it time they won't be in business much longer. read more

my husband and i went and bought a couch,cal king bedroom set,and bunk bed for our sons spent $2127 dollars on that they said it will be delivered in 10 days i waited 10 days never got i call so i called them so they tell me we will bring it tomorrow well when they show up they only had the couch didnt tell me they didnt have all my stuff well then they say will have it no later then friday never got a call so i call once again oh we will have it by tuesday nope didnt come no call so call again well i get the run around from the worker so i talk to the owner erick well he was no help horrible gave the run around said he call me back never called back just like his workers. so i called and called and called you get the point so finally i get a call he tells me they have the bunk bed i told him i wanted all my stuff or nothing at all so i call again and they say my stuff will b delivered now its been a month and a half ok so they send one worker to bring the stuff he has no dolly so he has to drag stuff up steps ok so he brings in the stuff i was like this is all of it the man was like well the still need the cal bed set i was mad well i am pregnat my husband is at work when he gets home he opens a box the dresser is damaged so we open the bottom of the media dresser there is a chunck of wood missing from the leg which they painted over it ok i call them no answer...no answer kept calling no answer so now im getting a lawyer because i want my money back they breached the contract so now im getting a lawyer thank god my sister said she will pay for it because erick does not want to give money back or replace now i just want my money back read more