UPDATE: Billy Bob's owner responded to my Google review. Please view it before buying from this business. Threat: A statement of an intention to inflict pain, injury, damage, or other hostile action. I made no threats. I simply shared my experience with the public after having been treated so poorly. BECAUSE I was waiting on a response, I answered calls from unknown numbers. I received no calls, and have no voicemail messages from Billy Bob's owner. So I stand by what my original review said: BUYER BEWARE. You will be happy UNLESS and UNTIL you have a problem. I would also add that if Billy Bobs is now leaving their floor models on the floor to the point that a firm mattress feels and is spoken of as being plush, there's no way to know what you are truly taking home. This was not the case with my other 3 purchases. So I suggest that you lay on your mattress before taking it out of the plastic to prevent the same thing from happening to you. You can see from her response to my review that Billy Bobs will do nothing to rectify the situation. While it is not how or what I wanted the response to be, and while I find it sad that I received a response ONLY after trying to warn others, I now have a response and you the potential buyer have the story. read more

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Great prices & selection of beds. Nice folks, what more do you need? Been shopping here for years, good beds, prices & staff.

Ordered August 7th. Promised delivery by September 10th, now I'm told I have to wait until August. AND I'm not even getting the product I ordered because they screwed that up and are trying to use small-print to force me to get furniture styles Indid not choose. All that aside, this furniture was supposed to arrive before the wedding. Guess that's not happening? Thanks for being part of making a new marriage even more of a pain in the a$$. Oh, it is all overpriced CHEAP furniture. Wish I'd known sooner. read more

I found what I needed quickly and with the help of a nice salesman. I got a great price on a new mattress and box springs. They delivered by mattress and box springs on the day it was promised. Due to COVID-19 they will either put your purchase inside your front door, or as I requested, they put them in the garage and I took them in. So if you are in the market for a new bed (box springs, mattress) I highly recommend checking out Billy Bobs Beds read more

Great experience with no pressure, went yesterday because my toddler wet my mattress and it was done for, they advertise a 169$ special for a queen but it wasn't to my satisfaction they had a really good selection and Richard pointed out a better deal for my needs, fast service, not rushed, and got my car loaded and we were good to go in less than an hour! Very happy with service and selection, will definitely do my future mattress shopping here. read more

This place is HORRIBLE. I went in for a queen mattress for my daughter. I had seen some amazing prices online so I figured, why not go look. The ones advertised were not comfortable. I brought up a Macy's ad and asked if they could match it. NOPE! Ok... Went to Macy's, bought one on special, and it will be delivered for 20 bucks! Thank you MACY'S! I hope Billy Bob's works on commission. read more

Go there when you already know what you want. For the best price, Service is consistent with price I am quite pleased with products One bed I bought here I chose based on hopes of providing 3nights of sleep. But not comfortable enough for a fourth. Another, for about $80 more Is better for those who an extended stay is more desired. Each works as anticipated I am unable to imagine anyone bothering to buy the $199 bed. It just doesn't look as inviting as a tile floor. read more

I we t to buy my son a twin bed on Monday august 30th 2021 and had to take it back Wednesday sept 1st 2021. The sales man on Monday was very nice and told me I could return it or upgrade then I showed up Wednesday they had a rude unprofessional sales man that really didn't want to help us or try to get us what we wanted he was very rude. Finally the lady working came to help us and was very professional to the point that she made everything fine but that man working there needs to be fired. As far as going to buy another bed their I will have to pass. read more

It's not a high end place. Just good products at reasonable prices. It reminds me of a thrift store but the products are new. They don't allow kids on the beds, drinks, candy, or food inside. So maybe don't bring unruly children. They will tie your mattress to your roof for $4 bucks. It's a pretty good deal. However, the young guy in charge told his subordinate to make sure they tie it good cuz the last one (some other guy tied) fell off. So if you trust yourself, maybe bring your own cord and DIY. Either way, we saved some money and we're taking the surface streets home. :) read more

Billy Bob's Beds - Good deals inside. Laid back sales people. - Mattresses Near Me - San Antonio, Texas

Horrible customer service everything is great until you pay for the products you want once you pay the customer service goes out the door along with the false promises of when you will get your products bought a bed set on January and it's now the 20th of April and still waiting they are playing the blame game on COVID-19 but in reality is bad management they order Ashley furniture products from California or some other state when there is a Ashley furniture warehouse in San Marcos i even tried asking for a rush order and was willing to pay but the manager didn't seem to care read more

This place is awesome ! We have been here before for box springs but we Just treat ourselves to a new comfy bed & the sales person was such a joy to work with and made everything so fast and easy . We were in and out in less than 20 minutes . They even loaded everything for us . Thank you for your professionalism and great customer service read more

Walked in yesterday and had rep show me all the specials as per their online ad showed and was able to talk about the specs for each bed and box spring and differences as well as comparisons. She was able to get me a total and offered delivery for $49. Third bed from here and no complaints. read more

After a half hour drive I always seem to find the entire store is on vacation. Everyone. The entire staff. At the same time. Happened to me three times now. Once I showed and someone was there. Found a basic foam mattress for nearly 2K. Just order online. I wish I could stop working a month every six months. read more

Not sure why there are so many negative reviews... we went to several different places... most places hassle you and wont leave you alone.. they upsale upsalr upsale... We walked in, a very polite man greated us, asked what we were looking for. Showed us about 4 or 5 options, and let us be. We made up our mind, got 100 bucks off a serta matress... Literally was there less than 10 min. Currently laying on the bed right now and its perfect :) thanks billy bob! read more

Yesterday was the fourth time I've purchased a bed from the guys at Billy Bob's are they're just Great! Mike and his team have given me excellent deals and service every time I've been there and the quality of the mattresses can't be beat. We really appreciated Mike's down to earth service and making the process super easy. Just an all-around nice group of guys who do a terrific job at helping customers choose a bed that is right for them. Thanks Billy Bob's and we will see you again!!! Mike S. San Antonio read more

I needed a new bed, brought a king size bed for $1200.00. I feel like what I picked out and what was delivered was two different things. The mattress was extremely light, could move it with my knee. I brought a firm bed. I went to the store twice, called twice no calls returned and the owner was never around. I think they have cameras outside so they can see who's coming so they can hide. I just brought another form mattress from overstock. Best purchase I made and half the price. Do not waste your money here. read more

I'm very pleased with my purchase at Billy Bobs Beds, the sales guy's were great, and a great selections. I'm so pleased that I'm going back for another Mattress!!! read more

Billy Bob's Beds - Love of my life - Mattresses Near Me - San Antonio, Texas

I did a lot of research before we finally decided to come to Billy Bob's as my grandparents had just recently purchased one of their advertised "159$ for a Queen pillow-top" beds. We were looking for a firm, Queen sized bed with a box spring and a bed frame. We noticed immediately that they had a decent selection and were excited to try out the beds and take one home that day. Yes, they have amazingly affordable prices for name-brand beds and we walked out with an entirely new, comfortable bed (and 1,500 thread count sheets for 30$) for roughly 500$ which they then loaded and tied down for us for 4$. They also were selling pillows for 9.99, but having 12 already, we didn't really need anymore. I have no complaints about the bed or the entire payment process. It was smooth sailing and we've enjoyed our bed thus far. My biggest complaint is the customer service and attitudes of the employees at this place. I've never experienced such rude, uninterested, unprofessional people in my entire life. It was one of the most uncomfortable experiences I've ever had and I was happy when we were finally able to leave. Yes, they have comfortable beds and the prices are ALMOST unbeatable, but to be treated like the dirt on someone's shoe while you're trying to purchase a product is unacceptable. So, unfortunately, I cannot recommend Billy Bob's Beds as the customer service ruined the entire experience for us. We won't be back. read more

Worked with Richard Perez - have to say quite patient and quite knowledgeable with the mattresses. If you go to this place looking for a mattress, look for him to hook you up! read more

No hassle, strap it on your car place No pushy salesmen following us around, we were free to look around and try out beds When we found the one we wanted the guys that work here had it strapped down to the roof of our car in about 2 mins. Glad we came here - read more

You get what you pay for... This place is a little sketchy and they (meaning every person I encountered whom represented this business) had an attitude and one guy flat out side "I really don't care, we really don't need your business." Wow! However we were in desperate need of a larger mattress. My husband and I just got married and were sharing my full. This new bed was our first "big" purchase. We bought a king mattress and box springs and was told it had the most support they offer. Well, It was the most uncomfortable mattress I've ever slept on! It was kind of a joke when company would come over, "come check out how crappy this brand new mattress is!" In less than a year we replaced it with a much nicer quality bed from Ashley's and much nicer shopping experience! Just save your money and go to Ashley's!!!! read more

You know what? I don't care what people say about Billy Bob's. He sells cheap beds. They're 30% less than the big named bed sellers for a reason people! One of the things I always forget as this was my second bed purchase from Billy Bob's is they don't deliver with in a hour or even two hours of purchase. They deliver after they've closed up shop. In fact sometimes the guy who sold you the bed will be the one delivering your bed. Nothing too special there. At least I didn't have to do it myself! read more

The sales process was smooth however, the delivery service was AWFUL. Delivery guy didn't even waited for me to unwrap the furniture to verify it. He rudely said, it was a drop off and left. Furniture was stained!!! Went to the store to complain with pictures. Front desk associate asked me very disinterested: So, what do yoy want me to do? Never confirmed the time frame to deliver the day before and staff is nice only when selling. Delivery time after sell almost a month. This people are just horrible to deal with. Don't buy there!!!!! read more

Billy Bob's Beds - Mattresses Near Me - San Antonio, Texas

Rude and unprofessional workers Store was messy and dirty The biggest lie of all is they claim no one beats their prices, well that's a load of crap. Costco, Sam's Club, Walmart, and Mattress Firm are all cheaper than this place Bottom line is this place is a trap read more

I have had nothing but good experiences here. The people who work here are nice, knowledgeable and quick to help. I bought a mattress and sheets for my 16 year son. They told me which is a better quality for the right price. Don't get me wrong they have some cheap awful beds here but they have too. They need to have a wide selection. If you allow the sales associates to help you they will get you a good deal and they will answer all of the questions you have. My advice is do not go for the cheapest bed because they are horrible. Wait for the sales and then go. My mattress was loaded up in my truck and tied down nice and secure. I honestly have nothing bad to say about my experience purchasing a mattress here. read more

I bought a firm queen size mattress last year with a guarantee of 10yrs well after two weeks of usage there was already a permanent dip which in time got really bad and began hurting my back so last week I turned the mattress 180 degrees and within the one week another dip in already noticeable. Unlike other stores in order to return the mattress you must have the original receipt and you are responsible for returning the mattress yourself. Other stores will send a representative or ask you send photos of the dip which is very obvious, but NOT Billy Bobs Bed. I don't have a truck and to get someone to do it will cost 69 dollars. NEVER AGAIN will I buy from them. Ask for the specifics of the return policy. Bad service and even worse quality read more

I visited Billy Bob's, enjoyed every minute. Great customer service made my experience of getting a new mattress an enjoyable on. Keep up the good work and Smiling faces. read more

My Elderly Mother bought a brand new living room set and bed room set. The delivery was two weeks late and her night stand was missing...paid extra for the set up and they left all the boxes in the driveway....so my 66 year old dad got to break up boxes... I'm telling everyone I know NEVER COME HERE!!! The only reason I gave it 1 star is because I had to... read more

Billy Bob's Beds - Mattresses Near Me - San Antonio, Texas

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BUYER BEWARE!!! Bad customer care is a huge sign to STOP! Two years ago I went here to buy what I hoped would be a quality mattress and box spring. The sales people were incredibly rude and completely inattentive but I needed something comfortable. I spent OVER $300 on a "quality" twin mattress made of "high quality" memory foam that I imagined would last at least 5-7 years. I'm a small woman and weigh less that 140 lbs, year round, dropping to 125-130 at my yearly low point. In other words I am not "too much" for the product. I ignored the utter rudeness and inattentiveness of the staff and picked my mattress and then a box spring, which they charged me over $90.00 for. The total purchase, after taxes was over $400 for a "high quality" memory foam mattress and an incredibly cheaply constructed box spring that ripped up before I got it the less than 2 miles home. Again, I thought just a box spring, no worries. Two years later, even though I have kept an inexpensive 2" Walmart memory foam mattress topper on it the whole time, I have noticed it sinking and becoming rather soft and uncomfortable. Tonight I though perhaps "flipping" it would help and for the very first time unzipped the expensive looking brocade cover to switch it around. I was stunned to find on the top it was an inch and a half of memory foam [less than the thickness of the Walmart memory foam topper I have always had on top est. $25] and the entire rest of the "mattress" is regular upholstery foam, which has already turned that gross yellow color it gets with age. There is no flipping possible unless I want to sleep on cheap couch foam. Wow. Just wow. I would never trust these people again. Never. A new My Pillow mattress topper is less and has a guarantee. These folks sure don't. Don't do it. EVER. read more

LOVE the bed we got. We had great customer service and they loaded up our new bed and tied it down for us. Much better than dealing with a big retail company. read more

Horrible customer service! I have heard things about this store, and yes, their prices are pretty darn good, but their service is horrible!! When I informed management, they told me to go another store for better service. Well, I did and I got the same exact mattress for a better price - thank you Just Mattresses!!! read more

Beware! All sales are final no matter what! Mistakenly I took my mother who has Alzheimer's (still fairly high functioning) into this store to purchase sheets. Never been in the store before so we looked around at all the beds etc. As we went to check out I thought she was buying just the sheets and told her I would be in car. Well she bought a bed and a protector (which is a $99 cleaning service I have since found out) on top of the sheets. Now no fault of the salesman who is doing his job. I feel a salesman job is to stretch the truth to make the sale (in my belief lie some and make it out to be more than what it is). When I called back to talk to them about it he started the pitch and put it back on me (which I will take some because apparently I can't trust this store and should of stayed there). Yep and I called him a liar from what he was telling me. I honestly do believe he was stretching the truth with me. But in the end I now have a bed I did not need nor did she. So just remember if you shop at this place you can never ever return anything. Therefore, I would not recommend it. I found printed in the small print saying this, "No Refunds-No Excuses-No Exchanges-WHATSOEVER". Would you like to do business with a business that says that? Good Luck! read more

Absolute, utter JUNK. Salespeople are anxious to get anything out the door, but management will not stand behind it. I would never go back. You get what you pay for certainly applies here. Mattress literally was unusable in 2 days. Now I am stuck with a product that they will not take back and was a total waste of my money. Terrible product and terrible customer service is what you can expect. STAY AWAY! Billy Bobs comes back with a ridiculous comment about their $35K bathroom. I don't care. I went for a mattress, not a bathroom. The customer service when I called about the problem was non-existent. All they cared about was selling me another bad mattress. read more

CAUTION: BED BUGS, BED BUGS, BED BUGS! I bought a FULL mattress from Billy Bob's Beds last August for my brother when he moved to Texas. He's being eaten up by some kind of bug. It can only be this bed as it is in a separate area of the house and no one else is having this problem. We had ABC Pest come over to see what the problem was and they said BED BUGS! It will cost over $2200 to rid the mattress and the house of this infestation. After seeing the condition of the showroom and warehouse of Billy Bob's Beds, I can say I'm not surprised. The place is dirty. read more

How can people like this sleep at night. They swindle you out of money like a used greasy car sales man. I don't know anything about boxsprings but when i ask can I buy one, I want to be presented with options. I was led to believe that was the only boxspring in the store and of course it ended up being sold the most expensive. They did not explain to me that they have zero refund policy even when the mattress has not left the store and u realize they had other cheaper options. Disgusting. read more

Okay.. so I had a good experience here. The salesmen were pleasant but did your stereotypical sales pitch of dragging us to the more expensive bed. This was okay as it actually worked out for us when we found a middle range. Delivery was good and it was a quick and easy process. I gave it only four stars bc the intense sales tactics had me second guessing making sure I was not getting screwed over and I felt the need to be cautious with such a big purchase. So far, things have turned out exactly as they said and described. Will go here again if needed. EXCELLENT SALES. read more

Should have listened to the reviews!! Came here.to purchase my daughter a bed so I had her lay on several before a rude employee asked her to get off. This after another guy told me that it was ok for her to get on the beds to try out! I told him that and he turns around to ask the guy if he told me that it was ok and of course he said no!!! SMDH! Ruuuuuuuudddddeeee!!! Guess he didn't like me telling him that they needed paper towels in the bathroom, which was nasty, btw. Low prices doesn't mean you get to be rude! They don't deserve the one star I gave them, but I had to rate in order to post. read more

OMG!!! I will never shop at Billy Bob's Beds ever again!! He was a total douche bag on the phone to me! What a crook!! Be aware!! I purchased a bed there with the ad in my hand saying that the bed was $119 but they charged me $139. I called to speak with Billy Bob and was very nice to him. He yelled at me and said that if I didn't like what I paid than I could go elsewhere! Well guess what loser? Done! I feel sorry for his friends and family that have to live with his cranky selfish ass! read more

I heard from some friends that they had bought some face masks to wear in response to COVID-19 requirements, and that they had paid $10 for them at Billy Bob's. They just got theirs recently, so I went by today, and lo-and-behold, they were no longer $10, Billy Bob's had jacked them up to $14.99... These masks are from China, and looks like you can get them usually for around $2 or less. So, $10 was already a big mark-up, but now jacking the price up further to $14.99?! Reeks of price gauging by Billy Bob's. Shame on them, and other businesses that do this. read more

AGREE WITH FELIX. I have never been more disgusted with a place. Maybe the prices are far less or comparable but not worth the sales people or lack there of. I am writing this review out of spite, but you won't blame me. This didn't even happen to me and it made me mad. Well, Thursday evening a phone was stolen from there. How do you explain walking into the store with your phone and leaving without it. There was absolutely no one in the store besides the sales guys. As soon as they saw the phone they picked it up, turned it off so it couldn't be traced and kept it for themselves. First off, have enough self-respect to be a decent citizen and return the phone to its owner. They didn't assist in thoroughly looking for the phone because why would they - they had it on them. How do you give a police discount of 25% whenever your employees are stealing from your customers?! Oh, the irony. They wouldn't call the police to make a report. Again, why would they since they're the ones who had it?! So disgraceful. RE-EVALUATE your employees. BTW it was a white iPhone gold. Police were called and there was a report made and I hope you all get what you deserve for this injustice. SERVED! read more