My custom countertop is beautiful so I give them 3 stars. The customer service is horrible. I had to take off work to be available for appointments. Even though I was given a set time the reality was they'll show up whenever. Usually around 4-5 hours later with no call. They were supposed to do my sink installation with the countertop installation-with no prior notice they let me know the plumber wasn't with them that day. If you want to chase them down and wait till they're good and ready you'll get a nice counter. I'm sure their competitors will offer a better overall experience. read more