By no means is this a 5 star hotel. At least not anymore. That's life…read more First, the customer service was mid at best. Then everything went downhill from there. So here's a list: 1-I've never had a 2 coffee pod limit per day at any hotel but here it was stated and enforced, rude! 2-The room was dark and all the light switches were falling apart. 3-Not enough towels, por que?! The amount of water outside of the shower was not contained by the bath mat, so much for saving the planet. 4-The toilet barely flushed. In our New Yorker spirit, we removed the top and played with the chain, and left it topless, leading to a better flushing experience. *The only highlight was that the bed was comfy and thankfully clean. I wouldn't recommend this hotel but maybe it was just our luck so beware of room 11. The coconut ceviche though! One of the best things that I have ever eaten. Go upstairs and eat that. I'd go back just for it and a massage around the block, that was heavenly at RADIANZA Studio, divino. Grounding at the labyrinth was nice.

This is such a nice hotel. We booked a larger room with a balcony and it was everything! The…read moreaesthetics are excellent and exactly what you see in the photos. Super clean and smells divine. The bathroom was huge and I appreciate the separate wash closets from the shower and sink area. Towels were super fluffy and plush and I love that they provide washcloths and a makeup removal towel. The views were pretty and the breakfast options were delicious. It definitely gives wellness vibes and I didnt know about the sound bowl healing every afternoon, disappointed we missed that. The location couldnt be more perfect. The square is a 7 min walk and across the way, we enjoyed the best steakhouse dinner. All in all, if I return to Puebla, I will definitely book Cartesiano again.