I left my bike for an evaluation following an accident where a car crashed into me... and besides…read moretelling me only after 3 days that the carbon frame was broken... they were not willing to make a clear report stating the damages. They just drafted something quickly on the computer where they only put my first name, and even though they had my ID in front of them... the name was not spelled correctly. I just wasted my time taking the bike there as this "report" is of no use in front of any authority, be it an insurance company or judge. Nobody will give me back the wasted hours needed to commute to get the bike to your shop, and then the visit to back and get it back. This is more important than the money that I would be asked for the service. The bike shop's attitude as in "thank you for wasting our time" even though I have asked to pay to have the proper service says it all about their professionalism and their customer service.