PAY MONEY AND GO ELSEWHERE BECAUSE THIS IS A FRAUD SERVICE. This place is absolute garbage, pun intended. They don't pick up trash, they don't communicate, they don't seem to care about anything but payments despite not even doing the job. I was upset that my services were problematic, but they never called, never sent me any correspondence and then tried to tell me that i never contacted them DESPITE THE FACT I HAVE RECORD OF IT! I was told there was an obstruction to where my trash was to be picked up, but they sent me a picture of the front of my house - MY TRASH HAS BEEN PICKED UP IN THE ALLY SINCE I MOVED HERE 7 YEARS AGO! Bigs has picked up my trash in the alley way before! What kind of 3rd rate stuff is this? The woman who answers the phone is rude as hell and is about as useless as ice in the desert. She needs to be given a new job because she's half the problem. I was attempting to get in contact with a supervisor but this individual REFUSED to patch me over to her. Family owned? If so, they need investigated by authorities cause I'm sure something horrible is happening. If i could give this less than a star i would. Then i made a complaint and filed one with the BBB and the email that was sent was so disparaging, it made me feel like a second rate citizen. I felt less than the trash that was never picked up at my house. read more

I wish I could give 0 stars. This company is one of the worse trash companies in SWPA. They have taken stuff that has been beside my porch not trash an other weeks they don't even take my trash. Just a moment ago they were here an took my trash but proceeded to throw it all over the ground. Didn't stop to clean up their mess. Nope. Last week they stole (a second time) my can. Unless the company is gonna pay for my trash cans stop taking them. I'm over it. If I didn't live in a park I would never hire yall. Never!!! Endless crap with this company. read more

Big's Sanitation - The trash they just casually left on the ground after missing the truck. - Dumpster Rental Near Me - Elizabeth, Pennsylvania

Trash not picked up for weeks then when it is picked up they leave a mess. Excuses excuses. We have paid a second trash company to come clean up the excess before Bigs will even remove the mess they created. So excited to return to Republic. read more

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Don't come to our neighborhood and leave your trash everywhere. Used to only pick up at an apartment building on our street at 1:00am on weeknights and luckily you changed that. But 10:30p pickup tonight, missed your dump, and didn't take the time to pick up the mess. Do your job. read more

Been three weeks and still didn't pick up my dumpster call 10 times and keep getting promised that don't happen

service wouldn't be bad if they actually showed up to pick up the tras. they promise they will give you credits for 3 of the 4 weeks being missed for pick up and they never give you credits or even say sorry and try and make it right read more

This service is beyond pathetic and would rate it on a negative scale if possible! I've lost count on missed pickups and never receive a return call to voice my displeasure! read more

Big's bought out the company that used to haul my trash. They couldn't figure out to get the job done in the 3 months that followed. They had a less than 50% hit rate on showing up at all to pick up my trash. The customer service left a lot to be desire too. They promised me multiple times that it was just "growing pains" and "we'll get this figured out" and "we'll have someone out to get this corrected later this week" - all empty promises, often in a condescending tone. Big's is a TRASH company in multiple senses of the word, or maybe its just one sense because they didn't pick up my trash. It might be more accurate to say they are a TRASH company that sends out invoices for pick up of trash but never actually picks up the trash. read more

this company is a joke rent dumpsters out to apt bldgs then never picks up garbage dumpster has been filled for 5 weeks and still has not been picked up rats&mice running around now i hope they would go out of business read more

at first they did a great job picking up our garbage every week. they took over HHH's clients and honored our contract that we had just paid for. I just paid Bigs for three months three weeks ago and my garbage has been sitting on the side of the road for three weeks?!?!? they aren't answering their phone, they let them ring and then the phone hangs up. no answerlong machine! read more

Big's took over my recycling collection, monthly. They rumble around my housing plan before 7 AM, thereby violating the noise ordinance of Canton Township. F- read more

Terrible company! Consider yourself warned! Constantly missing pick ups. Will charge you even tho they have missed you. When they do finally come their crew is too lazy to remove fallen trash that has entered the roadways from them dumping so your neighbors are mad at you for something that is not your fault! We have a renovation store so of coarse we would be throwing away building materials. Nothing had changed since I have been with the company for what we throw away and they decided to tell me they were missing my pickups due to building materials. All I can say is unreal! If you're going to change your rules notify your customers so we can go elsewhere instead of you stealing from us! Stay away from this company! When they pulled the dumpster FINALLY this is how they left it! Super unprofessional! read more

Big's Sanitation - Finally pulling the dumpster for good and this is how they left it very unprofessional. - Dumpster Rental Near Me - Elizabeth, Pennsylvania

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Biggs Sanitation has consistently done an excellent job since I contracted with them months ago. I have a business in Shaler Township, and I can always count on Biggs to service my dumpster in a timely and very clean manner. R. Sins, President Novelty Vending Corp. read more

The most panty ass garbage men I've ever seen. Terrible service, rude workers, and even worse customer service. I'm in the process right now of ensuring their contract is not renewed in the municipality of Whitaker, where I live AND pay taxes for their shit service. They wouldn't take this small piece of pipe from a home repair in my basement. Not the first time either. read more

Big's Sanitation - Dumpster Rental Near Me - Elizabeth, Pennsylvania

This is not 1st time but our recycling g was not picked up Monday. We called Tues still not picked up 2pm zThursday. And not the 1st time either paper and cardboard was picked up with zMondat trash...was not recycled again but left bottles etc shredded paper in tge green. Recycling container and sometimes our trash. An is in driveway and my husband that is 88 this month and has to put it out of driveway so we can get in our driveway. Thank you for all t ge right things you do but days like this week takes your sunshine away from you. We pay our bill as soon as we get it so please give us the service we pay for...#3 rating. Customer service can only send the notice and should. Ot have to take these complaints and no one follows up on them.. read more

The worst garbage divas ever. They have every excuse in the book for why they can't pick up our garbage, and then they have the nerve to charge us when we ask them to come and get the garbage that they were supposed to come get in the first place. Just awful. read more

never had one problem with them...the young man once got my garbage can when i forgot to put it out...they cou;d not be nicer...good job everytime,,,,,,its a shame the messy way many houses put their garbage out but they pick it up without complaint....and many people do not give out christmas money...but hey still take care of them nicely too...very nice workers. the driver as well read more

Complete trash! The irony of this is funny, but their customer service is not. They only pick up trash when the driver feels like it. Leaving you with over flowing dumpsters 90% of the time read more

Big's Sanitation - Dumpster Rental Near Me - Elizabeth, Pennsylvania

They broke my neighbors trash can, never replaced it. They throw the cans all over the place, they leave dropped trash in the middle of the street, they can't stick to a certain time and they skip blocks for trash pick up. NOT the company I would want to keep in my borough read more

Terrible customer service. They yelled at people calling to request their bills. Bills are received after the due date. Price increases were astronomical. No one should have to pay over half their income for garbage pickup read more

So called to complain last week because the workers threw my garbage can away-they admitted it to me and said there was a hole in it-well if you didnt throw the can like you do it wouldnt have a hole in it-the person on the phone said they dont replace cans-so this week they threw the lid away to my newer can-pettttttyyyyyyy-worst garbage service in the tri state area read more

Do not deal with this company in any way! They are irresponsible and evidently uninsured. They came to retrieve one of their dumpsters at an adjoining property and extensively damaged my building with well over $40,000 in damage as they pulled out with the dumpster on their truck. Initially they stated they had a video, but were not able to ever send it as they promised to do. They only give you constant B.S. when you attempt to speak with them. I agree 100% with the many negative comments about them in these reviews. This is a company to avoid dealing with in any manner whatsoever. The state of Pennsylvania needs to permanently shut them down! The sooner they are put out of business the better it will be for all concerned. read more

This company is the motel 6 of portable toilets. Maybe ok for a jobsite but definetly not your big day or office party for sure.. cleaning an door latches pretty optional. read more

Very satisfied with Big's our 30 yard dumpster rental. Delivered on-time, picked-up on time. And, no additional fees. The office personnel and delivery personnel were very friendly. read more

This company is the worst. I have had more than one occasion where my trash was not picked up. I call them and it takes forever for them to come. Just this past Monday i watched them pick up my neighbor's trash and go right by my house and not take mine i called and spoke to a man named Chris who assures me he would return my call to let me know when it would be picked up. Needless to say no call and no pickup. I called again today and was told the would get the message to the driver again. We will see if it gets done.I think it's about time the township looks into using a different company. These guys are rude and throw trash cans, if trash is on the ground they leave it there. Something really should be done. A Jeffers read more

I was extremely shocked by Big's Sanitation response when the company I work for requested temporary reduced services due to lack of business because of COVID-19. I work for a large restaurant chain. Our Pennsylvania locations are closed to dine-in service because of state mandated requirements. Instead of being a good partner and working with us through this challenging time for all businesses - they requested an additional $200 per dumpster per month. This is not a company I want to partner with. read more

I have made 4 phone calls explaining that I work and need my 2 refunds to be mailed. I have been given the run around every time most recently being told that the person in charge of the refunds lives in Florida and I cannot have her number and she cannot call me. Today I spoke with the owner. I have never been treated with so much disrespect in my life and by a business owner at that. He informed me that he is a multimillionaire with a multimillion dollar company and that he is enjoying his life and does not really care what anyone thinks of him. He told me if I was writing things down I could write that at 9:58 on 03/10 he sighed. And continued to antagonize me saying "make sure you write this down." He told me he does not work for me and I cannot tell him what he has to do and let me know that I could have my attorney contact him directly - but refused to say his name- but that I'd end up paying more for an attorney than what he owes me. He then went on to tell me I could call him back later today if I got bored. I never paid my bill late and do not know this man personally but the way he spoke to me speaks volumes about the kind of person and business owner he is. read more

Awful on professional company. I can't believe they're still in business. Rude staff, unreliable pickups, charged extra even though they missed the pickup window. read more

I own a home for rental and had no idea that there was a bill owed. A woman named Karen called my home and was extremely rude! She was unprofessional and nasty! I told her to mail the bill to my home for payment, she, rudely said "well what's the address?" I was so angry with her attitude that I hung up! Again, the phone rings and she wants my address, I stated to her how rude she was and then a choice word and hung up. Yet again the phone rings, it is another woman asking for my address, she stated that Karen did not sound rude to her. Ugh what is wrong with this company? I DO NOT RECOMMEND THIS COMPANY TO ANYONE! read more

Have not had any problems in 2 years. The office is also a pleasure to talk to. I just get tired of negative stuff everywhere and company's also need to hear positive read more

they are a shit company to work for. They only pay you for 8hrs but expect you to work 10, 12 or more hours a day. They tell you you can get done early and do extra work to make more money but they have the routes so big that its impossible. They won't give you a map to learn your route because they don't want you to see that your doing 2 or 3 maps a day when your only getting paid for 1. They dont care about their employees. Don't work here they will tell you whatever you wanna hear to get you in the door. read more

Would not recommend them for trash removal i live in Monongahela I called twice cause they forgot to get my garbage recently and no ones been out to get it and i am physically handicap so you see these people don't care and the thing is my billed is paid faithful every 3 months i hope the City of Monongahela see's this and will get another garbage collector . read more

Pleasure doing business with them everything they have ever said to me was how it was on time deliveries on time empties pricing was very reasonable a good company with good morals. read more

This is ABSOLUTELY THE WORST company that I have ever dealt with. Booked dumpster 5 days in advance AND paid in advance and NO delivery when promised. Owner VERY rude and goes into out of control Rage easily without being triggered-he even threw the $400 prepayment at me and told me to, "Go somewhere else and find a dumpster" when I complained about the undelivered dumpster. The girls I dealt with at customer desks are very nice and professional, but the company is poorly managed and not worthy of your money. GO SOMEWHERE ELSE!!! There are some good companies that are top notch for the same price. We found a dumpster elsewhere and the gentlemen that owns the company answers his own phone 24/7! Little 'Mr Big' does not deserve my business and definitely not my money. ACTUALLY A ZERO STAR REVIEW read more

Bigs Sanitation is the solution to the national garbage collectors that charge almost double. My business has saved alot by using Bigs. They are a local company and it is worth supporting a local business vs a national chain. read more

The most ignorant, unintelligent, and unprofessional group of people I ever spoke to. I called to ask what a bill was for, they put me on hold and I had to talk to 4 different people. They came and picked up our dumpster while we were still using it. Owner got on the phone screaming and yelling and swearing and telling me I better listen to him and I am just a secretary. There is no way an owner of a business should speak to any customer that way. read more

My first post was March 8,2018. This is my second post on March 26,2018. Thursday was our regular pick up and again my trash was not picked up,it was also recyclable day so not just my trash was not picked up again, neither was my recyclables. My garbage fee for the city of Mckeesport is paid in full every quarter and I have never been late. With my trash being left out on the walk and the garbage truck passing my house it looks like I don't pay my garbage fee. I called today March 26th, 2018 two times. I got the same answer Oh I am so sorry someone will be there to pick it up. Again my trash is sitting in front of my house and it is staying there until they pick it up. I wonder how they would like me to pay my garbage fee the way they pick up my trash. Believe it or not this all started last summer because I called and complained about the driver throwing my trash can which cost me about 100.00 over his head because he was mad because the can was too heavy. The driver of the truck is rude, he is very lazy, he is the one that causes all the problems. I sent Big's Sanitation an email and demand something to be done by noon on 03/27/2018 if not I am going to look into seeing what a lawyer can do for me paying for a service, and not receiving the service I am paying for. The driver made the remark, cans are too heavy, our cans stink, for the love of God it is trash. We have a family of raccoons that live in a vacant house behind us and they rip all the bags apart and we clean it up and put it back in to the can. I don't get another bag if that is the case than I would be using all my trash bags and spending double of what I do now. All I want is my trash picked up and for that driver to shut his mouth and do his job. I am tried of the way Big's Sanitation treats customers, Frederick and Tammy Irwin read more

this company sucks the big one called 3 times in 2 days garbage is still in front of the house we pay north Versailles for our garbage collection these idiots drive by my house didn't see 2 bags my neighbors got theres picked up I'm throwing the damn bAGS IN FRONT OF THE TRUCK NEXT TIME read more

This is by far the worst company I've ever encountered. We have only had them for about a month now and they have already missed our garbage pick up twice. I called to tell them so they can have someone come pick it up and the customer service is horrible. They are unprofessional and very rude and don't seem to like it when you give attitude back. If you give it you better believe I'm giving it back. I would not reccomend them to anyone. UPDATE: So I paid Bigs sanitation for 3 months garbage pick up and in those three months they successfully picked my garbage up TWICE. Almost every other time I had to call multiple times for someone to come pick up my garbage all while dealing with poor customer service and then other times I would have to wait until the following week to get my garbage picked up and by this time garbage is overflowing. Then I get a phone call telling me that I owe them money. Really, for what? For all the times you drove past my garbage without picking it up? For the phone calls I had to make about your shitty service? I'm pretty sure I paid for 3 months pickup in which time they only picked it up TWICE. I think they owe me free garbage pickup for 3 months after robbing my money the last 3 months for them doing absolutely nothing.Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Big's was the trash service used by our township. We paid a full quarter (as they bill) and ended up moving out 2 weeks later. They refused to refund us our 2 months that we didn't use. They said they never billed the new people that bought our house for that quarter, then they said we probably used 3 months worth of trash since we moved (which we didn't), then they said the driver documented that we had one big load, but they would double check and call me back.....still waiting for a response 6 months later. I assured them that we didn't dump excessive garbage. We are not pack rats and brought everything to our new place. We discarded one desk, but are permitted one large item per month and it was a small desk. I have been in contact with them 7 times for a refund, but no go. read more