I recently had the extreme displeasure of ordering from Big Wings, and it was an infuriating experience from start to finish. We placed our order with the assurance that it would arrive no later than 5:45 PM. As I write this review at 6:36 PM, our food has yet to arrive.
The frustration only grew when I called the Big Wings location on 706B Central Ave. The woman who answered was incredibly rude, cursing at me, and claimed they didn't have our order because it had been transferred to a different location. Adding insult to injury, they hung up on me three times during our conversation. This level of unprofessionalism is simply unacceptable.
Desperate for a resolution, I called the second location. While the staff there were more polite, they were unhelpfully difficult and insisted that I pay again for a meal I had already pre-ordered. This place is nothing short of a scam, with some of the most disrespectful staff I have ever encountered.
Big Wings not only failed to deliver our food on time but also provided the worst customer service imaginable. Avoid this place at all costs if you value your time, money, and sanity. read more