Appalling! Why do they spend thousands on advertising a specific product then keep it hidden away so the customers can't find it?
Several times I've gone into this store just to buy a "Clean step mat", but couldn't find one - even in the door mat section. And the only obvious signs (everwhere!) are ones saying "Charging" or Chasing" or something equally meaningless. What's the point of that?
And they obviously don't employ people to walk around answering customers' questions. The only way you can make an enquiry is to wait in the checkout queue, pester the check out chick, then re-enter the store!
Oh yes, and the BigW website is designed to avoid them getting your feedback. It refuses to process your message until you've selected the particular store from a pull down list - but there aren't any names in the pull down list!!
How does this company stay in business? read more