I want to give a shout out to Scott and the service team at Parsons. My family was wrapping up our…read morevacation Thursday, one daughter was driving in from Minnesota to spend the last couple of days with us. We had to be out by Saturday.When she pulled into the resort I could hear that she had grinding coming from the rear area of the vehicle. After calling other garages in the area, all booked out to later the following week, I was lucky enough to speak with Scott . Their service department had a similar timeline but he said if I got over there asap he could have a tech take a look at it. Now mind you, service closes at four and I roll in at about three, he hears how bad it was and said "Hey we're gonna take care of you." They had most of the work done before closing but ended up needing one more part which was installed Friday morning. Great job !!

After a weeklong vacation over the 4th of July, my family & I were headed home to Central Illinois…read more After turning onto the road to start out 400 mile drive home, we heard a loud bang under the front of the vehicle. I got out & looked, and noticed a broken rod hanging next to the drivers side tire of our GMC Acadia. We SLOWLY drove to Parsons, HOPING they would be open on the Saturday of July 4th weekend.... Lucky for us, they were. And they fit us in right away since we were trying to get home. They quickly diagnosed the issue. The Service Advisor, Ashley, brought me out to the service floor & showed me the damage- Broken driver's side sway bar, plus I would need to replace the sway link AND Driver CV Axle. What was I going to do? I had to get home. It was a holiday weekend, I'm from out of state, and I HAD to get home. They could pretty much charge me whatever they wanted, because I was stuck. They basically had me bent over a barrel...... But here's the thing- They didn't try to take advantage of the situation! Ashley and the service tech told me that although they COULD fix it, they wouldn't be able to get parts until Tuesday. They also were upfront & honest and told me that although it is important that everything is repaired as soon as possible, I WOULD be able to drive home to Illinois SAFELY and have everything fixed there. PLUS, they gave me a parts quote with the replacement part numbers to make everything easier when we got back. I was thrilled just to hear that I was able to drive the car home. They were fast, friendly, & HONEST. And when they handed me the paperwork & my keys, I asked them what I owed- "Nothing. Just drive safe" was their answer. THANK YOU ASHLEY! YOU PARSONS OF EAGLE RIVER! The whole thing took you less than 20 minutes, but I will remember this for a lifetime.

Paul was so kind, honest and helpful. I definitely recommend going there to buy a car, the whole…read moreexperience was great. Thank you!

Be careful so they will not sell you a vehicle that has a cracked frame. No shop will repair that…read morefor, Total loss and unethical.

Did an outstanding job in repairing my 2012 Yukon XL Denali after I jackknifed a trailer. Had to…read morereplace my left quarter panel and repair the bumper plus some behind the panel structure. Vehicle was returned to me looking like a new vehicle inside and out.

I had two unfortunate situations in the last couple of weeks with different vehicles. The first was…read moremy own car broke down in downtown Iron Mountain at 11:30 at night. My car could not be towed and needed to be flat bedded to a local body/repair shop. Wade Edward's was on the scene 10 minutes after receiving my roadside assistance call. The second occurrence was with the rental car I had to replace my car, which had a tire blow out. After waiting in the phone for almost a hour and a half with the rental company's roadside assistance, never speaking to a human being, I decided to hang up and just call Wade. Once again, Wade came out to give to change my tire within 15 minutes of my call. He was great to work with in both instances. The first night, he took the time to help me and my dog, who was riding with me in my car, get to our local destination by around midnight. As for the tire blow out, when he realized it was on a rental and that I would be responsible for the repairs, he invited me to come into his dealership to have his team see if the tire could be repaired at no charge. Unfortunately, I ended up needing to replace a rental car tire but his staff took great care of me. Awesome experience. While I'm not certain of this, I suspect they gave me the "Friends and Family" discount. I really appreciate all his and his team's help. I'm a long way from home and it was nice to meet some people who are just good people and cared about me/us. If I was in the market for a new car, I would be very confident in giving him and Edward's Automotive my business. Maybe I will anyway.

My car got damaged by a hail storm in the summer of 2022. I got an estimate at Mayo Collision…read moreclinic. My insurance company gave them a check. It is May 2023 almost a year later and no work has been done on my car. I spoke with the owner Anthony Mayo on 5-8-23 and he had no idea when he was going to get parts or when he would fix my car.

I went in to get my coolant pressure test and they figured it out was water pump and fixed it…read morebefore the day was over. Great mechanics and overall atmosphere. Also they do great exhaust work for trucks. I brought my 3/4 ton in and my half tons. They also scheduled me to have appointment and get truck back same day too I thought was really convenient. Other shops get to it when they get to it

These guys are awesome! Fixed my ac and help troubleshoot check engine light. THANKS, DAVE!…read more Only place I will have my truck serviced from now on! 5 stars!

Awesome experience with Rhinelander GM Cadillac, best car buying experience with any dealer in…read moreyears. Considering we were just stopping by for a first visit, we had no intention in driving away with a beautiful new Cadillac. Everything was first class, from the organization of the cars on the lot, to a warm greeting by Tim on a snowy, cold March day. Tim introduced us to Jeff, Rhinelander Cadillac expert, who was patient with our questions, taking time to answer each one thoroughly. When it came to working out the numbers, Jeff was assisted by Kyle, the Rhinelander Cadillac financing and leasing specialist. Kyle was able to discuss and complete a complex trade situation, meeting all our needs and wants. The Rhinelander Cadillac "best pricing" philosophy is respectful and approached with integrity and honest dialogue. Kudos to the Rhinelander Cadillac team of professionals for making our experience comfortable and pleasant.

Rhinelander GM was great! They changed my perspective on dealerships and really helped me out. The…read moreGeneral manager Dan was fantastic!

Watch out for this company they will not get back to me after I asked to do a conference or…read moreFacetime call to see the product. They hung up twice now. Make sure you see the product before you buy. Something is shaky about this company look at their prices!!!

THE WORST!!! Never ever trust this guy Eric, biggest liar I have ever dealt with. Brought my 84 VW…read moreVanagon in for repairs on Aug. 17/2018. The owner Eric promised the vehicle would be fixed in one month, he lied and lied and lied, never did anything but take engine out only to sit on his nasty floor of his so called garage. I finally gave him until Nov. 1/2018 and still the lies persisted so I had to rent car carrier and bring home to have a real VW mech repair. The guy is wacked out of his mind, NEVER TRUST this guy!!! Also ever vehicle he is trying to sell are RUSTED pieces of JUNK!!!!!! Get out of the business if you don't want or don't know how to take care of paying customers, JERK! Still the worst!

I've used Eric dozens of times. He's good and inexpensive, but very slow.read more