WILL NEVER GIVE THIS DEALERSHIP MY BUSINESS and will urge my associates not to either…read more Its always ironic that life throws out little tests for you. Sometimes you pass, sometimes you fail, but it should always be a lesson to be better. To the moral of this statement.... I was in the market for a newer car, since my current car was about 10 years old, and I felt I deserved an upgrade. I searched around and found a few SUV's that I liked and went on the main Gene Messer website, which paired me with a salesman at their toyota location and we got in touch via email and text. I looked over their inventory and did not see anything I liked but saw one at one of their Sister Dealerships and the salesman told me "If there is a car/truck we have that you want, I can get it." I believed him. So I asked him to try to get that vehicle and I would come in for a test drive. Since this convo happened late Saturday, he said he would call the Sister dealership on Monday morning and have them bring the truck over. Monday comes.....he says he is working on it, but tells me to just come on out anyways and it should be handled by the time I get there. I figured it could not hurt, since I was already in that area, so I go. He sits with me for a few minutes, we make small talk and he keeps trying to show me other vehicles. I turn those down. He proceeds to tell me everything that is bad about my trade in and then gives me a low ball offer. I was not even concerned about my trade in because I had a large down payment. But then tells me the truck I wanted already sold. OK. So I get my keys and leave. I head to another dealership, where they not only give me 2500 more on my trade in, but also found another of the truck wanted with no issue. That salesman did his job and called around until he found it for me. Insanely enough, the original truck I wanted DID NOT ACTUALLY SELL. I had a friend call the dealership where it was and they said they still had it, and asked if my friend wanted to come in for a test drive that day. Nice, so my original salesman lied to my face, clearly did not want to work that day, and basically lost about $80,000+ in sales. How is that you ask? Well, I was seeing how my personal transaction would go, and if I came out happy, I would buy a fleet of about 4 or 5 trucks and a van for my company. Nice one Gene Messer Toyota. So, looks like they failed this test, and lost a potential repeat customer.

This review is for the SERVICE DEPARTMENT - It is easy to schedule service online, using laptop or…read morecell phone. Love that! East to make changes to appointments too. Staff is always friendly and there is not a ton of upselling. Yes, sometimes they do malinger and keep you there longer, sending you a video of everything the tech found wrong with your car...but if you decline any of the recommended services they do not hassle you.

Absolutely amazing. We drove from AZ to Tx see our son and family . Our refrigerator quit working…read moreand Rudy was highly recommended to us. Came out the next day and got us up and running. What a true blessing.

Our awning was not rolling up correctly on one side on our RV and we had worked on it for several…read morehours. We finally gave in and called Rudy. He was very nice, professional and he was at our house within just a few hours on the same day that we called. He looked at the awning and had it fixed in about 5 minutes. He has 40 years of experience and it shows...he definitely knows what he is doing!! This is the man to call if you have a problem.

So I've been going to O'Reilly's for a lot of years. I've never had the best customer service as I…read morehave had with Bubba. He only wasn't just polite, but he was very helpful and more than one way. I had a lot of trouble with getting my parts and he really helped me out for my oil leaks and with the simple stuff as antifreeze windshield wipers returns and ordering parts to be there on time definitely will take the extra miles to come back to his store

so short story long I went here today because my alternator had gone out on my vehicle and I had it…read morereplaced. My wife got the alternator and had a mechanic friend replace it while I was at work, I brought the old alternator into the place and explained three times that my wife handled the transaction and I wasn't sure what number the warranty would be under to which he responded that the warranty would not be under my daughters number and probably the mechanics. Thus implying that I married my daughter?! you friggin sicko. done with orileys if that's the kink your into... back to auto zone!

Our car broke down in Lamesa and no one there could fix it so we had it towed to Lubbock and…read morecontacted Trejo. They showed up on time did exactly what they said they were gonna do and at the price they quoted. I cannot recommend these folks enough!

I wrote a good review of this place. The next time I went they had 'adjusted' my price upward about…read more$30. I had since found better places to have my work done.

I got work done on my car a few months ago. I got sideswiped and wasn't sure if the damage would be…read morefixable. Aaron kept in contact with me after my estimate and the people there did a good job on my car. The office staff was really friendly too. I highly recommend them.

Honestly, I never leave reviews unless it's either really bad or really good…read more They get top billing from me because they had a loaner car, a lot of the other places don't have that service, but when I got my vehicle back, it was even in better shape than I expected it. It's not only they completely took care of the hail damage and the minimal paint damage that was expected, but they went over and above by leaving my car interior better than I left it, I thought they put some detail work in there that they certainly we're not obligated to.

Bigham Automotive has friendly, knowledgeable people. I trust them to know what they are doing and…read moreto take care of my vehicle.

DO NOT I REPEAT DO NOT BRING YOUR VEHICLE HERE!!!. The had our vehicle for a month took $3300 we…read moretook our vehicle and when we left we drive it for about an hour and the same issue happened he didn't fix anything Jane my husband opened the hood there were loose bolts everywhere things he said he changed were never changed. On Monday we went back to the shop to talk to him and he was being a real jerk answered the phone and told the person on the line that he could get him right in and he would move others down to get to the person in the phone vehicle. Then when he got off that phone call my husband asked when our vehicle would be ready his response was oh on a day we asked what day his response I don't know Tuesday Wednesday thyrs day Friday someday like a real a***. Needless to say we waited for another week and nothing our vehicle was taken to another shop without even talking to us first then he tried hiding the vehicle from us when we called and asked for our money back and we were taking our vehicle somewhere else he kept saying he wasn't going to tell us and the lady that works in the shop is a real piece also she trued telling us she didn't have to tell us where our vehicle was and that they didn't have to tell us they took our vehicle to another shop and we couldn't tell them how to run our business. This was the worst experience ever we got out vehicle to another shop and they had it fixed within a day. So again DO NOT TRUST THIS BUSINESS HE IS A THIEF AND JJST TAKES YOUR MONEY..

Excellent customer service - something that's missing far too often around town among their…read morecompetitors (unless you're ready to spend a couple grand). I can't say enough good things about these guys. I didn't spend a ton of $ with them, but they treated me like I did. I'll definitely remember them the next time I'm in the market for truck stuff.

Man...these guys are GREAT!!! I hit something earlier in the week that caused a plastic flap to…read morehang down from the bottom of my car. I brought it here, and they said it just needed some clips, and they fixed it for me free of charge! As my recent luck would have it, five days later, something got under my car while I was driving in a thunderstorm, and it caused a different plastic flap to come loose and drag on the ground. I brought it right back here, and they fixed it again...free of charge!! My luck hasn't been the greatest, but these folks were definitely the blessing in the mess! Tell everyone you know to come here-they are good people!

Some comments are in error by Lowell O. There was never an explanation to me the the roof of my…read morecar needed to be replaced. Never. Therefore, I also did not chose to have it repaired instead of replaced. That makes no sense as the quote was for the repairs however they are to be done. Of course I would want the top to be replaced if necessary. It also was Never explained to me that without replacement it would not look new - conversation absolutely NEVER happened. Yes, minor scratches that Collision Center caused were buffed out. The major deep scratches on my door that CC caused were not buffed out because the shop scratched too deep. It was Collision Center choice to not replace the roof of my car and Collision Center choice to not repair the damage to my door that occurred at their shop.