Military Veterans and Active Duty Personnel
Beware of Big Oak Fuel. They claim to offer Military discount of 2 cents per gallon until they deliver and don't.
This past Saturday, we ordered fuel from Big Oak Fuel. We inquired about the cost per gallon and was quoted $2.55. This was prior to telling Scott that we had a military discount and given him our credit card information. When the fuel truck arrived, my husband offered to show the ID card and the fuel man said that the discounts are done at the office once the receipts are turned.
Because I have had a bad experience with this company, in the past, I had called again, once I had the receipt in hand, to verify. Scott said the discount will come off when he bills the credit card company. I said ok, just checking to be sure. I said I will check with my credit card company, on line, to be sure the discount was applied.
Today, I checked and the discount did not come off. So I called again, and spoke to Scott, who now claims he quoted us at $2.57 and the $2.55 is the discount was applied. I asked "why did you tell me the discount is applied at the office once the day's receipts are turned in". This is what had happened the last time. And if I was not in need of fuel, on a Saturday, I would have used another company that honors Military discounts.
My issue isn't with the cost I was charged or the difference, but with the fact that you are given one quote, and then told you will receive a discount, and then not given this discount when billed. It is also the customer service, that you receive when you call to dispute the charges. And suddenly, the amount is 2 cents higher then the original quote. So raise the cost 2 cents then discount and get full price.
This afternoon, I contacted my credit card company and am disputing the charge. read more
