Not a storage unit that is worth your time. i spoke to a female employee on June 2nd just before closing. She said the storage was going to be "$65.00 for a 10X20 with a $20.00 refundable deposit". On June 8th in the am my family realized we weren't going to need it after all. I called and spoke to a pleasant young man who stated that we would have to pay $2.25 each day from June 2nd-June 8th. This I understood but acknowleged I though it was closing around closing time on June 2nd so I shouldn't be charged for that day. He then gave the phone to the "bookkeeper" that ended up being the owner. She informed me that they wouldn't be charging me for June 2nd but they were going to keep my deposit and charging me for five days. She stated they have a 10 day cancelation policy and I hadn't done that. Two issues with this is 1) no one told me of this policy when I was on the phone paying them and 2) I hadn't had the unit for 10 days only half that. The owner spoke over me while I was talking, extreamly arguementative and even accused me of lying. She suggested I had changed my story when speaking to her. I reiterated what I had said verbatum and she made no further accusations on that issue. I believe this company is not a company I would want any of my family or friends to be involved with. I don't mind paying for the five days but keeping the deposit when not one foot was even on the property and they had NEVER even given me or my family a key is very unprofessional and crass. I expressed the unfairness I felt and even explained i was going to share my experience online so others could see how situations were handled. her response was very nonchalant. Now you are informed though. They may not charge as much as others up front but they have a sneaky way of getting money other ways. read more
