I have purchased quiet a few meals from this fish and chip shop in the past, with no issues , not the case on the 12/06/2015 , I purchased a family meal , the children's meals were ok but on starting the fish and chips, I found a hair so long and ingrained in the batter I was instantly put off, on opening the other fish I found the same thing, a hair in the piece of fish.
my wife returned to the shop and explained why she was returning them, she tried to do this discreetly so as not to make a fuss, the manageress came out and offered a replacement meal of fish, this was declined as none of us wanted to eat the fish from there again. She was offered a refund, this was accepted but was disappointed that she wasn't offered an alternative to fish as well as the refund, given that we were the ones that not only had to return the uneatable goods but now only half the family had tea to eat.
Wont be frequenting the Big Fry again!! read more