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    Big Fish Charters

    2.6 (5 reviews)

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    Eagle One Enterprises

    Eagle One Enterprises

    4.1(14 reviews)
    4.3 mi

    I wish I could give this company zero stars. The only reason I booked with this them, is that most…read moreexcursions available in Ketchikan, through the cruise line or direct, exclude kids under 5 or under 7. I wanted to find something fun to do with my 3-year-old son. I noticed that this company had no age limit for their whale watching, website stated that it was for "all ages" and "great for families". So, I naturally assumed that their boat was safe and comfortable for small children. It did not occur to me that the only difference between them and others was dishonesty and disregard for safety.  First of all, in my personal opinion, their vessel is not entirely safe for small kids. There is a net protecting kids from falling into the water that covers most of the guardrail. However, the net does not cover the entirety of the ship, and there are spots where a small child, in my opinion, could fall overboard.  The boat is small. Technically, there is seating for everyone (barely), but be prepared for your child to be confined to a small space, for long stretches of time.   The bathrooms are tiny and not large enough to safely and comfortably change a diaper.  The tour is stated to be 2-2.5 hours. But since they could not find any marine wildlife (only eagles that they attract by throwing frozen fish at them) , the captain decided to extend the tour for an hour. I told her that I did not have enough food, since I did not expect/agree to be on the water for so long with a small child. There are no facilities, and no food available on the boat except for absolute junk. But she didn't care. She told me that the website says the tour is up to 3 hours and can be extended (a lie and a lie). This felt like kidnapping (being held against one's will), to have to spend time confined in a tiny space, with a restless child, who had nothing to do and nothing to see.  I signed up for a quick excursion 2-2.5 hours, on a vessel that was "great for families". That is not what I got at all. The kicker was the aftermath, the response that I got from the owner, via company email. I asked for a refund and told her that the excursion did not match the advertisement, the ship was not safe for "all ages" and that the company had no right to hold me and my son on the vessel, arbitrarily for longer than I agreed to. What followed was a bunch of insults, false accusations and childish threats.  The owner told me I was "very lucky (she is) a calmer person than (she) used to be". I wonder what she used to do to customers before she became a "calmer person". She accused me of clogging their toilet (I never went, since I did not feel safe leaving my child alone on that ship). She accused me of not bringing diapers or food (I brought both, but I ran out of food for him as the trip was longer than expected). She further called me a " liberal piece of shit" (because I am from California?), a "lunatic", "dipshit" and an "idiot". All of this was done via company emails that I can produce if they ever try to deny it.  Anyways, if you want to deal with this company, it's your choice. Maybe you will be lucky and have a great time on the water. Personally, I would not recommend anyone dealing with them. Certainly never bringing a small child on their boat. And hey, if there is a problem, expect them to respond as stated above....

    We booked a 12 o'clock tour months in advance for 4, including my 10 year old child. We arrive from…read morethe cruise ship, follow the directions for check in, and they tell us we are booked for the 9am tour (or paper work says otherwise, and the confirmation email). The girl working the desk has us call the owner Melanie on our cell phone, who informs us they just moved us to the 9am tour. Says she tried to call some 1-800 number to tell us...what?!? Gave some BS excuse about one of their boats being down. The best part, they still have the 12 o'clock tour being sold. The original girl says sorry only 1 spot left. Lies. Bad customer service. Bulls***. DO NOT BOOK WITH THIS COMPANY. Choose 1 of the many other options. Clearly these d-bags don't care about their customers. Avoid.

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    Eagle One Enterprises
    Eagle One Enterprises
    Eagle One Enterprises

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    Allen Marine Tours

    Allen Marine Tours

    4.3(20 reviews)
    4.5 mi

    Date of tour: July 18, 2025…read more Really enjoyed this all-women(!) crew on our visit to the Dawes Glacier. The boat was clean and spacious--there's nothing worse than being on a boat that is packed to the gills with people--with two levels to enjoy and outside areas as well, including a third level that was opened when the boat was not in motion. Everyone was friendly and the snack and drink options were plentiful and for the most part, affordable. Given the captive audience, I appreciated that they weren't outright gouging us during our journey. They also offered up some free items as well, which was also quite unexpected. Crew interacted well with the passengers, asking them how their cruise has been and where they were from. The collection of glacier ice to be used in the making of drinks at no additional cost was a nice touch, even giving the kids cups of glacier ice without a charge was something you rarely see in this day and age! There were some things that could be improved, though: - The captain scolding the crew over the public address system was unnecessary. Apparently the other boat forgot their net and we needed to pass it over to them but the crew was busy helping passengers and didn't want to make the lines longer by going to fetch the net and pass it over. Confident that this could have been handled better. - The free donut holes were awful. Like puffs of stale bread that sat next to sugar, hoping the wind would blow some sweetness onto them. I know, it's free, but still something that should not have been served. - Hearing a crew member awkwardly navigate the tipping section of the credit card machine literally 50 times the exact same way. Saying, "You can just hit skip. If I do it, I'll get talked to about it." There are so many other ways to handle this that don't come across like she's going to be beaten at the end of the cruise.

    Through an unfortunate series of events, we missed the boat by 10 minutes, but this operator…read moregraciously have us a refund. We have taken this adventure in the past and it is awesome!

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    Allen Marine Tours
    Allen Marine Tours - Misty Fjords

    Misty Fjords

    Allen Marine Tours - Cruising in the freezing rain up in the Fjords.

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    Cruising in the freezing rain up in the Fjords.

    Big Fish Charters - boating - Updated October 2026

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