Stopped by Whole Shot Bikes while visiting the area from the Bronx- what a gem of a shop! The…read moreowner was extremely helpful, knowledgeable and very friendly- we enjoyed chatting with him! And we found the perfect phone holder for my son's bike. The owner even made sure the phone fit the holder before we left the shop- we will definitely be back next time we are in the area! Thank you!

From the owner: Parts, Service and Sales.read more

Used to be a great shop! When I was shopping for my DeVinci Troy Carbon GX, I stopped into the shop…read moreand they had nothing near the quality level of even a Troy aluminum model. In any case, I wasn't taken all that seriously, asking for a bike that was worth that much! The guy didn't even get out of his seat at the counter. I did end up with my awesome 2017 Troy Carbon GX, purchased from Expeditions Wakefield, who not only had it, but provided top-notch customer service.

I am so happy I visited Giant Kanata for a final tune up before tackling the Rideau Lakes…read moreChallenge! My bike was in great shape for today's ride and talking to the staff gave me the confidence I needed for my first big ride.

Good and fast service, even in covid. Took their time to explain my (minor) problem. Good covid…read moreprecautions.

This is a great place with the best customer service. Very friendly and accommodating as well as…read morevery knowledgable.would highly recommend!!

Merci pour l'aiguille Jean-Michel! C'est très gentil de ta part je recommande ce shop très…read moresympathique je suis déjà venu ici quelques fois et le service est excellent!

My first time taking a bike for service, over priced and didn't even do the job properly.read more

Kenny and his team are awesome. Bike repairs are always…read moreprofessional and reasonably priced.

Great service and products. Had exactly what I was looking for at a good price. Triathlon items as…read morewell

First time in the "Daks" and wanted desperately to jump on a mountain bike and hit some trails. I…read morecalled the shop and talked to Matt.. what a nice guy! So welcoming . He told us to come over. We got there and was immediately helped by Derek who, after learning what we were after, took us back where the masters were busy setting up some bikes. After a brief wait, they brought out these amazing bikes , took some time to direct us to some great spots, and off we went. Trails were sweet. Bikes were ......oh yeah! Price was fair esp. for the equipment we had. I would go back again and absolutely recommend. Thanks guys! -Matt S.

Helpful, fine folks at High Peaks. Twice have used them for hikes and they are great. Nice staff…read more Great guides. Recent Pre-Christmas trek to top of Mt Jo with Brendan was a 6-person success, ages 12-59. Previous visit to Avalanche lake with another guide was spectacular. Recommend highly.

Dropped into Cranks recently inquiring about electric bikes generally. Owner showed me his high…read moreend machines. Too expensive for me. Owner then proceeded to tell me that if I did purchase an electric bike from another source he would not provide any service. Not everyone in Brockville wants to spend $4000 for an electric bike. Owner sarcastic and rude and told me 'you get what you pay for' as if I was an idiot. Will not frequent this place again. Most people in this town are SO friendly. What is his problem ?

I had an unfortunate event while riding on the St. Lawrence seaway trail while on vacation. A pedal…read morefell off my bike. Though I probably could've gotten it fixed out in Cornwall, I didn't even think of it, and returned to the American side and searched for a bike repair shop. I do have to give kudos to Canadian Tire, though, a store which really has no American equivalent because they sell such an odd array of stuff. They have a wide selection of bike accessories and parts, but no cranks, which is what I needed. I used my GPS to search for a bike shop on the American side of the Thousand Islands, and there were NONE. The Canadian side, however, had many. Gananoque, Brockville, Cornwall, Kingston... all of them had bike shops. Ogdensburg, Alex Bay, Clayton... nothing. That's America, it's a problem. Anyway, I ended up in Brockville at Cranks on a Wednesday afternoon. The repair guy, who I assume was the owner, and hence the "Crank" of the shop name, was actually cranky. Not to me, but to another customer. Coincidentally, he did have the crank I needed, and had it installed probably after an hour. We walked around Brockville and he called our cell phone when it was done. Then on we went to bike Wolfe Island. He was a lifesaver... or more accurately, a BIKE-saver!