We had a furnace put in our home 8 years ago, with no complaints about this business. Last year in December we called to have a vent out in the heating pipes downstairs of this same system due to our basement is extremely cold, and even though my husband wraps our pipes with heat tape, when it gets extremely cold outside, the water pipes freeze. This has happened on more than one occasion. My husband thought if we had a vent that heat would flow downstairs making the basement warmer so this would not happen. The receptionist told us that it would be awhile since they don't come to Lehigh that often. So we waited. Again early this fall we called, in early Sept. and again in October. Then they called us in November and said someone would be coming that day. It is a good thing we both are retired and do not work, because NO ONE SHOWED UP!!!
We had another problem with a wall furnace this week, so we called a different company who came out the very next day. My husband mentioned the vent downstairs, and the gentleman went down and fixed it in like 10 minutes and said he didn't understand why when the people first put it in, why they did not out the vent in then.
We will never use Bianchi again for any of our heating needs again. We will use Moeller Heating and Cooling in Fort Dodge. They were efficient, and very friendly. Not sorry Bianchi but you get a big .
Not happy in Lehigh
D. Ruthart read more